Went to the front dressing rooms - sign said they were closed, try the ones in back. Went to the back and sign said they were closed and to try the ones up front. Ok.... I went and asked and found out they had just gotten audited and had to shut the rooms down. Type something up to the effect of all dressing rooms closed today, print it out, and tape it to those signs maybe? Then the line to check out was so long multiple times. Asked one of the cashiers - who was very nice and working efficiently, if they were short staffed. She said no, they had a truck and other employees were helping with that. The thing that got me was the assistant manager wasn't so interested in customer service. Was walking up from the back of the store leisurely and pretended not to notice all the people in line. A quick, I'm opening up another lane after I help another customer, is all it would have taken to give the impression she cared about wanting our money. She went to a counter and helped another customer, taking her time, despite all the people waiting in line. She eventually (finally) started checking others out. I get that maybe they weren't expecting it to be that busy (Saturday before Easter) but at least pick up the pace and communicate with the customers instead of being annoyed she had customers. Something! Maybe she did at some point during the day. It just seemed like she was mad how the day was turning out and she wasn't going to attempt to have customer service skills. She is management and with that comes greater responsibility!! read more
