I had a deeply disappointing experience trying to book Rostrata Country House. The property looked beautiful, peaceful, and perfect for night photography and the reviews were great. I was genuinely looking forward to staying there.
As someone with a disability, I travel with an accredited assistance dog and a Guide Dog in training. I have used Airbnb for years with excellent reviews and have never had an issue. As a courtesy, though I am not legally required to, I informed the host in advance about the dogs, who are professionally trained and sleep in crates overnight.
Shortly after disclosing this, my booking was declined, despite the property still showing as available. When I asked why, the host vaguely cited "personal reasons" and said she should have blocked the dates, though she never did.
I raised this with Airbnb, and after an investigation, they confirmed the host had violated Airbnb's Accessibility Policy. As a result, the listing was temporarily suspended.
The experience left me feeling unwelcome and deeply upset. Travellers with disabilities should not have to fight for the basic right to stay in accommodation, especially when accompanied by legally recognised assistance animals.
I won't be staying at Rostrata Country House and will instead support inclusive hosts who understand and respect the rights of all travellers. read more