Dr. Stevens is highly intelligent, professional, and kind. He will take excellent care of your…read moreorthopedic concerns.

The last thing I expected was to need rotator cuff surgery during a pandemic, and believe me, I was…read morenot happy to be going in person to see doctors, but this clinic is doing everything right, and I do feel as safe as I think is possible these days when I have to go to see my surgeon or my physical therapists. I agree with everything Leah O. said in her review about Dr. Aimee Klapach, and indeed, Leah's review is a big part of what led me to Dr. Klapach. Some people might think it's strange to find a doctor on Yelp, but I trust my Yelpers!! Before I went to see Dr. Klapach, I had been seeing doctors at FairView University for the better part of last year. I wish I had gone to see Dr. Klapach right away. I doubt she would have made me wait 8 months and jump through numerous hoops before telling me that surgery was inevitable. I can't ever get those eight months back, but thanks to Dr. Klapach, I am slowly getting back my range of motion, and I believe my pain is already less than it was before surgery, most of the time. I just had the surgery in December (which went great, by the way! They do it in an orthopedic facility, not a hospital, so my Covid fears were lessened), so it has only been a short time, and recovery for rotator cuff surgery is notoriously slow. But Dr. Klapach and her assistant Bradley are with you every step of the way, going above and beyond, to the point where the surgeon will actually pick up a phone and call you. Yes, I just about fell on the floor the first time that happened. Dr. Klapach really cares, and so do her staff. I am also really happy with the physical therapists on site. They do a great job, and are available by phone or email if you have questions about the exercises. Side note: They have recently re-branded to Allina Orthopaedics, but they are still the same great clinic with the same caring staff.

Look, I'm not gonna waste your time with all of my injury details. If you're looking at this page,…read moreyou're probably broken and vulnerable, and you just need to know the facts. Fact: "Expert" doesn't begin to describe Dr. Aimee Klapach, MD. She does 270 knee surgeries a year, a fact I kept repeating to myself when I was having anxiety spin-outs in the weeks before my ACL reconstruction surgery. That depth of experience matters when you're literally trusting someone with your limbs. Fact: She's a super conservative surgeon, bless her heart. She never tells me what I want to hear. She tells me what I need to hear. I don't want a risk-taking, skydiving bro giving me health advice. I want someone who's gonna tell me that "If it were my sister, I wouldn't do it" when I ask if I can fly to a wedding a few weeks after surgery because there's a small chance I could get DVT and die. She obviously didn't love disappointing me. But she takes her job seriously enough to be a firm advocate for my healing and my body, and at the end of the day that's what I need. Fact: Her work is excellent. I'm 9 weeks out from surgery and my knee is healing beautifully. I followed her directions and the result is that nothing has gone wrong: no infections, no mistakes, no risks, no mishaps. Just steady improvements day after day, which is all I can really ask for. Fact: She has an incredible team working with her. They called me the evening after my surgery to check in- which at the time felt like an incredible kindness- and when I have questions they always call me back within a few hours. Her scheduler was wonderful, and made sure we had everything we needed to prepare for surgery. I've always found it easy to book appointments, and Dr. Klapach goes to a variety of locations, making it easy to find a time and place that works with my schedule. I feel so lucky that I landed in her care, and can't recommend her enough.

Continued and consistent care of osteoarthritis conditions. Appointments seem to be reasonably…read moreavailable as needed.

As well as the surgery went and my recover is going, I cannot say I would recommend anyone to TCO /…read moreExcel for their care. The billing has been very frustrating. I was told I had to pay 7 days in advance, the amount remaining of my deductible / out of pocket expense. I paid the $4000.00 that was required out of my HAS account on 06-01-2026. The problem is this payment was never relayed to Medica. So to Medica, I still had the full amount of remaining out of pocket to meet. I am getting Medica EOBs and bills where I owe payment even though my early payment for the hip surgery brought me to within $100 of my max out of pocket. I now have the challenge of tracking all my other bills, EOBs and payments and then somehow convey those to Medica and to TCO Excel to figure how to get a refund for payments beyond my max out of pocket total. Taxes may be an issue if it cannot be refunded back into my HAS account (HSA account is tax differed). This is very frustrating. If I could go back, I would not have paid the up front money or would have gone a different route for my hip replacement and not use TCO Excel. I have had disk replacement in my back, the early surgery on my hip, and my wife had a hip replacement at other providers. No prepayment was required for those surgeries and billing was not as confusing or required effort on my part to track my payments.

Getting an appointment is easy but if you want to talk to anyone after with a question or more…read moreinfo, good luck. You will be sent to voicemail and will either be called or get an email days later. I had asked if there had been any cancellations to move up my husband's surgery because he was in a lot of pain and it was scheduled 2 months in advanced. This wasn't worthy of an email response. Also the surgeon only performed hubby's surgery at Mercy Hospital (needed hospital vs. TCO surgery center) and Mercy copay for us would have been $3100 and has bad reviews. Copay at other nearby hospitals was $450, so we had to switch surgeons. New Clinic was much friendlier. Crazy how nice it is to call and be able to talk to a real person.

I broke a finger. I called the urgent care where I got x-rays taken and referred to this office to…read moresee if I had to pick up the images to take with me. Conveniently, they said they sent over the images when they made the referral. I was told to be there five minutes early since I filled out paperwork online, so I showed up ten minutes early just in case. The front desk person was such a pleasure to talk with and she was very kind. We chatted for a couple of minutes and she told me his surgery ran long, he would be 10-15 minutes late (to which I responded "I hope all is going okay... That's perfectly fine."). My appointment was scheduled for 2pm and I was taken back to the exam room by about 2:05pm. And then I waited.... The nurse seemed bothered by me telling her that it was odd I was taken back into the exam room so early when the waiting room was FAR more comfortable (she mentioned it was "more convenient for the doctor when he finally arrived"). I was told by this nurse that I was THIRD on his list of people he needed to meet with, even though I was the FIRST one of the three of us who checked in. Dr. Gerlach did not arrive until 2:50 PM, 50 minutes late for my appointment. I sat in a cold, empty exam room in the casting area for 45 minutes... The nurse checked back with me once after about 20 minutes. He seemed inconvenienced by my questions and concern for my own well-being and would roll his eyes and sigh whenever I would talk. When he started taking the tape off of my splint, I asked if I could do it since it hurt (I broke it four days prior) and he said "No, I have it" and proceeded to carelessly twist and pull at my broken finger. I was near tears saying "Ow, please stop" before I finally had to pull away and tell him I would do it myself. Once he was done talking (he said he would see me in 6-weeks, without even seeing the new x-ray that I 'needed' to have done). I was sent to x-ray and I didn't see him again. No feedback on the results of the x-ray. I had to ASK for the additional splint Dr. Gerlach told me I would get... The nurse (someone different, that I hadn't met, wasn't given the name of, nothing) who came to send me home, didn't know I was supposed to get one and had to ask me the number of my splint (they're numbered for size). I left severely disappointed. I'm a patient, not just a paycheck... I arrived there in a wonderful mood (and in no pain at all, actually), and left in tears, in pain, and feeling disappointed and unimportant. I left not knowing that I was given the best direction to heal appropriately. Had I known, I would have gone somewhere else. If it wasn't just a finger, I would go somewhere else to get a second opinion (it'd be well worth the cost to be sure).