I will never return to Hespeler Animal Hospital. It is a little money making factory, and I'm…read morecertain that they care more about their bottom line than they do about pets. I took my dog to see Dr. Louise Langlais for a routine checkup and vaccination. At the time he was about a year and a half old, and had not yet been neutered. He also had some crowding of his teeth and required some dental extractions. Dr. Langlais was absolutely certain to write a DETAILED quote which explicitly laid out what I could expect to pay to have my dog neutered, and about 10 of his tiny little baby teeth removed (for they record, he was a cryptorchid, meaning that he had an undescended testicle, which is a slightly more complicated procedure). She also took plenty of time to "educate" me about what would happen to my dog if he didn't get neutered (higher risk of cancer, among other things) or didn't have the extractions done (he'd end up with gum disease, tooth decay, loose teeth, bleeding gums... blah, blah, blah, blah, blah, blah, blah!) Scare tactics basically. The quote... over $4800!!! He's a chihuahua!!!!!!!!!! He's tiny! I was in complete SHOCK! Shock! Really?! Oh, but wait! If you can't afford a $5K bill, Dr. Langlais still has a solution for you! She practically chased me into the parking lot with a financing application. That way I could go into debt to pay for her over priced services in her over priced clinic. I left sad, scared, depressed, and feeling like a horrible human being thinking that I would never be able to afford to get my dog neutered or have his extra baby teeth taken out. If I could give this place a ZERO, I would. My first visit to this clinic was also my last, but it certainly wasn't the last time I heard from them. Nooooooooooooo.... I've been getting courtesy reminders for the last 2 years letting me know that my pet is due for his vaccines and really should come in for a check up. Ya, right! I have a NICE, new vet! And just for the record, I did find another vet where I did take my doggie for his neuter and dental work. It came to just under $1200 for a cryptorchid neuter, 10 extractions and a full dental checkup and cleaning. Phew! I'm not a bad person after all.

I brought my dog in to see the vet, she had a problem with her toe and it needed to be amputated…read more Was quoted $1200. Went to seeanother vet, he quoted $350 and when the sugery was done it was acutally less than the quote. Also took 2 dogs in to get rabies shots, didn't want anything else, but I had to pay for the shots anyway. As far as I am concerned that should be illegal. Found a wonderful vet,who happens to be her ex husband. So glad I made the switch.

They killed my pet rabbit by overdosing him on fentanyl. They displayed absolutely no sympathy and…read moreeven hung up on me on the phone after telling me. I hope and pray I never need to go back there.

This practice is now owned by a national corporate company called VETSTRATEGY. Be prepared to pay…read moresignificantly more for reduced service. The motivation here has changed. The new motivation now focuses on your wallet and corporate profit. Your pet's health and wellbeing is now much lower and the services have been reduced and monetized in order to generate higher profit margins.

I would never recommend the Animal Hospital of Cambridge to anyone needing a veterinarian for their…read morepet. There are numerous other options in Cambridge. I came to this conclusion after many years of dealing with them with my two dogs. I considered many times going elsewhere and wish I had done so. They see your pet as a dollar sign, nothing more. They will recommend numerous tests that an upset pet owner may agree to, yet I have found when I questioned things and asked what if we do this one test first and then go from there, they would agree, and I found doing this one thing as a first step was all that was required to solve my pets issue. The other costs and tests often were not necessary. They are looking to upsell you on things you may not need. They also failed to respond to my calls or emails on a number of occasions. I will never take another dog to this "business". A previous dog I owned was always treated at another veterinary clinic (they've since closed, vet retired). I never experienced any of the problems with my previous vet that I did at the Animal Hospital of Cambridge. Strongly recommend you go elsewhere! Barry K.

Don't let previous reviews get you down…read more New to the area with no regular vet yet, I brought my cat deedee in due to some urinary issues she was having. I got a same day appointment on a saturday no less, and was nervous about bringing my anxious cat to a new vet since she's been used to the same one for years. Boy am I glad I did! This place was fantastic. Huge waiting area separated into cats and dog areas, snack bar and refreshments available. Large spacey inner waiting rooms with tvs. On our rooms tv, there was birds eating seeds which help keep my cat distracted from where she was. They also have their own lab on site so no need to wait days for results! From the front desk helpers, to the vet techs, to the actual doctor. Everyone was pleasant and welcoming and DID NOT PRESSURE!! I can't stress that enough. I did not feel pressured to empty my wallet at all. I was given multiple options and price ranges so I would feel comfortable with what was needed. Was this place uber cheap? No, of course not. Vet's never are, but the fact that I was treated so well here made me a very happy customer. Fast forward a week and a bit and my baby is feeling much better, and is back to her normal self. I will definitely return if needed in the future. 5/5

Would not recommend. Customer service is poor. My cat went…read morein for a exam had some nasal issues that was clearly missed in the first exam. Nasal defect is physically notable we had to paid a second time and had to voice our concern for them to address this issue. We were charged for both exams. Not thorough for what you are paying.

very friendly and knowledgeable vets and staff. very reasonable cost. I am glad we found them and…read morewill continue to use them.

We've gone to Mitchell Animal Hospital for concerns about our 11 year old collie and vaccines for…read moreour newly-adopted 2 month husky-collie puppy--each time we've been satisfied and happy with their treatment of our dogs. Each visit we've seen three different doctors (ircc: Dr. Pedersen, Dr. Okaniwa, and Dr. Barr) and all of them have treated our dogs with care, gave us time to ask questions, and were happy to answer. They've done follow-up calls to check-up on our collie post-appointment, and medication refills were quick and easy. Of course, the reception staff were also friendly and knowledgable in giving us extra advice and scheduling needed follow-up appointments. Planning to continue coming here for the foreseeable future!

I've never had a pet hospital show so much love, care and devotion to animal care as these people…read more No matter what time they are never too busy to help during times of distress. Thank you to all the doctors and staff at Mitchell.

We have been long time customers...however we are deciding to switch. They just want your money…read more They constantly push items on you that are not needed. My one dog is suffering from obsessive paw licking. Allergy meds ($100/month) weren't working so the vet told us if they do not work we will try another round of antibiotics OR do blood work. I want to try another round of antibiotics and change her diet, however they want to see her first to weigh her before they dispense meds. Great...I will bring her then...BUT THEY WANT TO CHARGE $50 FOR THIS! Just to weigh her!!! Since I have to pay an examination fee anyway, I've decided to switch vets to another who knows what they are doing and cares about my animal as a true patient and NOT another person to suck money from. No compassion at all from this place, especially around Christmas.

Stay away PLEASE CHECK EVERY POSSIBLE REVIEW site for this…read moreclinic BEFORE booking any type of service. Our experiences were NOT good

was rude on the phone when asking for help. They don't take new clients either so don't waste your…read moretime.

My step-daughter brought her cat here to be looked at by the vet, and they were very professional…read more The Veterinarian was punctual and gave extra attention to the cat, and were accommodating with and early morning appointment. Shopped around all over town and found the prices here to be very reasonable, which is ironic, since this is the closest veterinary office to our house, we should have just come here first!

Chefs kiss to this place. I cannot recommend them enough! They are such a pleasant staff to deal…read morewith. They were able to figure out what was wrong with my dog instantly, didn't do any unnecessary and expensive tests, explained things throughly and allowed me to ask any questions I had and answered them perfectly. She constantly made me feel reassured that my dog was in good hands and was a total sweetheart. Every vet at this hospital that I have come into contact with is competent, friendly and gives my dog the best of the best treatment. They make sure a solution is found and that no unnecessary costs are paid. If you want the best treatment for your dog or any pet, this is the place to go. I live an hour away from Kitchener (in Hamilton) and I would happily do the hour drive any day of the week instead of going to any vet in Hamilton, because the service here is 10x better than anything I've experienced in Hamilton and honestly is not even in the same league. (The price is also cheaper which is a huge bonus!) Best vets around, period.

Nice enough staff. However twice now I've been quoted on veterinary services and been under quoted…read moreby several hundred dollars, coming time being charged far more than expected! Would NOT recommend if on a budget of any sort.

I can't express how happy I am that we found KW Animal Chiropractic. We have two Holland Lop…read morebunnies with spondylosis. Vets only prescribe meds, but we all know this just masks the symptoms instead of correcting any problems. The female lop also has a leg that got hurt when she was younger. For months, they have both been taking pain meds twice a day. I read about chiropractic for rabbits on a forum and started looking for a chiropractor for the buns. For some reason, this clinic didn't come up, but I found an animal chiropractor in Toronto. He found Dr. Lauren Pruner for me and I just took my two little lops to her last week. Both got gentle adjustments, and I could see more mobility in both of the rabbits immediately. Butters, our male, can now clean himself better. He was having some hind leg weakness, but he can definitely get around better now. Beckett's leg moves so much better after just one appointment, and I can tell she can move much better. In the meantime, our bigger girl, Pepper, did something to her left foot. She was limping and holding it off the ground. She is almost nine and had trouble with head tilt, which caused its own mobility issues. She has gotten better, but I knew an adjustment could only help. I took her today, and like the other two, she showed immediate improvement. She can move around much better and her leg is held in a more natural position. The doctor even showed me a stretch we can do daily at home. All three rabbits go back in March, and I can't wait to see them continue to improve! Dr. Pruner is wonderful with animals. She is so nice and I could tell she loves furbabies. She is very patient and gives them an opportunity to rest between adjustments. The rabbits were very comfortable with her and Butters, especially, became putty in her hands. She even gave me a discount for multiple rabbits. Her personality is sweet and pleasant. If you want to see improvement in your furbabies if they are having issues and want to do more than cover up the problem with drugs, please, go see Dr. Pruner. The improvement in your babies will warm your heart. Highly recommend!