These guys are the best! We had an after hours emergency, not only were they the only ones to…read moreanswer the phone, they showed up within the hour and fixed our problem immediately! Great work, great value, and great conversation. What more can you ask for. I'll be saving their number in my phone, and you should too Most Wanted is Most Highly Recommended

Great service. These guys came out on Christmas Eve with smiles on their faces. Super friendly and…read morevery helpful. Bery fair pricing! I'll be storing their number on my phone for future reference.

They were responsive and did good work but be sure to get a second estimate before hiring them…read more They are RIDICULOUSLY EXPENSIVE! I was in the middle of a kitchen rehab. I hired them to (1) install a gas line - which ended up being 20 feet from the existing gas service in the basement (2) move a portion of a pipe 6 inches and (3) install a water line for my fridge. Per the estimate which in fairness I approved, the bill was $1,637. Todd and his assistant were at my house for 2.5 hrs. After seeing the work involved, I felt like the bill was really expensive. Todd told me to give him a call when I was ready to hook up water to the fridge and gas to the stove. My memory is that he said there would be no additional charge for hooking up the appliances. And in fairness to Todd, the estimate said line install and not hookup. When I was ready to have the appliances hooked up, Todd was responsive and got me on the calendar. Todd showed up and spent roughly 30 minutes hooking up the appliances and then presented me with a bill. I told him that I remembered him saying there wouldn't be additional charges and he said I was mistaken. I gave him my credit card and then was shocked when I looked at the bill after he left. He had charged me over $300 for 30 minutes of work. He had never indicated how much the charge was going to be. I assumed it would be much less. I then contacted him to ask if he would consider lowering the bill to $100 given that I had already paid him $1,600 and that it only took 30 minutes to do the work. He refused. Don't just take my word for it. Look at other reviews. There are several complaints of price gouging.

We hired this company to repair our hot water heater. The technician determined a part was needed…read moreand stated it would arrive within a few days. We are now on day 8 with no hot water, and the delivery date continues to be delayed. We were also charged a substantial upfront fee as new customers, despite no repairs being completed. We have repeatedly requested an itemized receipt to understand what we were even charged for, and the company has not provided one. While parts delays can happen, customers should expect timely updates and itemized billing, especially when payment is taken before work is completed.

We are new to the area, and finding someone to fix some plumbing issues is always a concern…read more Comfort Systems sent top-notch people and made effective repairs without upselling or replacing things unnecessarily. They did great work and they didn't charge us an arm and a leg. Highly recommend them, and they are going to be #1 on our list to call for any future needs!

Sean is awesome. Very knowledgeable and professional. Great guy to work with. Great to know he's…read morein the area. Doesn't appear to be any other dependable plumbers in Polk County. Highly recommended. Thank you​

Super plumber. Couldn't ask for better service. If you need a plumber in Polk county, you can't do…read morebetter. Sean is a super guy. Very knowledgeable. Very quick. Works really hard. Everything you expect.

He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

Genuinely some of the best people we have had the pleasure of hiring to work on our house…read more Youngcastle Bathrooms are super responsive and great communicators. Also, Dimitri is the best. He went above and beyond and is extremely knowledgeable without trying to get you spend extra money. He was always on time too and is extremely thorough. I'd hire him again in a heartbeat. Our project took three weeks to complete, and it was incredible how non-invasive and clean Dimitri was, even through snowstorms. Plus, he was great/considerate with pets.

We were very happy with our experience with YoungCastle Bathrooms and would recommend this company…read moreto anyone thinking about a bathroom project. Starting with the bid process, Dimitri showed up on time, was respectful, and spent the time he needed to measure and clearly document the project. After the proposal was ready, he stopped by and went through every item in detail - the work breakdown for demolition, carpentry, plumbing, tile work, and other optional labor work. Everything was clearly spelled out, and Dmitri answered all of our questions. Our project lasted three weeks. He was on time every day - not a minute late. He would always spend a few minutes every morning going through his plan for the day, reviewing any change requests, and answering questions. The path to the work area was covered and taped with tarps; every single item that needed to be preserved was wrapped and taped with plastic. Entrances to the nearby bedrooms were covered (and the plastic was removed at the end of each day). The mirror and the vanity in the bathroom were properly protected. We were very impressed with his attention to detail. The quality of Dimitri's work was superb. As he was laying down the tiles, he took the time to make sure no tiles with repeating patterns were next to each other, and made sure the tiles were from the same lot. He inspected the new bathtub for defects. He was very conscious about how the project work would inconvenience us (we are all working from home) and he made sure we had plenty of advance notice before the water needed to be shut off for plumbing work. As part of the project, he also took hundreds of pictures to document the process. When you're looking for a contractor, you want someone who has excellent skills, is dependable, responsible, and pays attention to detail. You will be happy with YoungCastle Bathrooms.

Came to check out possible water leak Looked at water…read moreheater took a picture And nothing else It took my handyman to come to ID where the leak from coming from A line on the water softner. He fixed in 15. Minutes . This week, over a month later I get a bill from Countyside for really not doing a thing for $146. Something they ne er said they would charge up front for looking at. When I do need a new water heater I will buy somewhere else !

Sad customer service I called today 09/26/24 to discuss a hot water heater they installed. My wife…read moretold me she thought she smelt gas coming from the hot water heater, I came home today and went down to check for myself and yes there is a gas smell present. I called countryside as they were who I trusted to install the hot water heater. I spoke with some gal and explained to her that we are smelling gas from the hot water tank she said ok put me on hold for 10min.... She comes back to say that they can't send anyone out til Monday I told her that was BS and that it's a gas leak they can send someone now. She then sends me to Mike I then explain to him the same thing and that it's bullshit to have to wait til Monday for a gas leak he then laughs at me and says if I swear again he is going to end the call I ended up getting furious with him said some words and ended the call for him hey Mike what if this was your home with children you gonna wait til Monday POS So I reached out to another company who will be here in 30 minutes not days I do not recommend this company they over charge for everything and there customer service is shit you mean a lot to them until the sale is done not the way you do business Update Xcel came out and for your company's information I have had a gas leak at the water heater control valve for almost a year now thank you for your quality install and putting my family at risk we are now done with this company we don't take playing with our lives lightly They say a faulty part from manufacture or could it have been one to many turns at the time of install and was cracked And coincidentally my wife's business had same issue we tried this business several times and now we're moving on I appreciate the phone call though trying to get me to remove my review but maybe if you guys didn't treat a gas leak as a laughing matter I would been a little easier