I give all these stars because that is the only airline I fly from central Africa to Paris via Casablanca. Flying frequently gets you a gold car and a VIP lounge treatment both in Casablanca and in Paris. Taking that route is the long way to go, especially that flights in Africa leave between 2 and 5 in the morning. But all in all the price is reasonable so you put up with any inconvenience. The food will be improved one day, I hope hope.....But all in all the flights are ok, I don't look for inflight entertainment, I look for some hours of sleep. Never lost luggage, although in two occasions our suitcases arrived a couple of days later. Pilots are great. Service could be handled with more smiles, but then again flying on those schedules it must be hard... read more

I am at the YYZ Pearson airport in Toronto Canada waiting for more than 4 hours to pick up my sister's kids and till now they haven't picked up their luggage. read more

Horrible experience with this airline it's been 8 weeks since they lost our luggage and it's impossible to get in contact with them. Filled out all the necessary paperwork. No response, everything is automated. Horrible airline customer service that does not respond or try to fix the situation. Do NOT use this airline. read more

Their customer service department keeps you waiting for more than an hour before hanging up on you.

All 4 of my flights were late! We left on time but didn't land on time. Causing my vacation to start a day later and returning home 48 hours. Food was just ok. They offered no vegan food. And if They do they did not accommodate. I couldn't use the restroom on my 4 hour flight due to turbulence. The pilots must not be as experienced. The landing was pretty rough each time. I am an experienced flyer I would highly recommend to stay away when traveling with a family! read more

I don't recommend traveling with Royal Air Maroc; they don't respect the schedule, they're late, and nobody gives you any explanations.

After 51 days of cancelling my flight from JFK to MCO, which I bought the ticket for on their website, still no refund and major hassle with their USA representatives from Ikram to Hasna to Mohammad. all 3 of them were unhelpful and just clueless and awful read more

Everything! This airline once was one of the best ones to fly is not anymore.its sadly to say that the staff do not care,the plane is never on time. Food was terrible,unorganized and lost of luggage.Save your money and Do not fly this airline. It needs to improve read more

Gangsters, Crooks and Thieves Stay very far away from theses crooks and gangsters.. I paid large for business class from milan to miami through casablanca.. They were late, made me miss their own connection by 5 minutes , was stranded at their mercy in Casablanca.. They had the absolute worst customer service ever, when they stranded me in casablanca ,, they made me wait at airport for 4 hours while they did nothing. Then they booked me next day at 7 am cmn to jfk, to mia , they lost my luggage and never actually bought my ticket with AA to miami from JFK so once again I was stranded in JFK having to get to miami on my own without luggage. When i went to RAM desk at JFK , they told me to go away and file a complaint and completely refused to honor the business class ticket i had with them.. STAY VERY FAR AWAY!!!! read more

I was flying from Casabkanca to Washington DC after a long 10 day trip. The flight was delayed for nearly 4 hours, but there was minimal communication as to why or when the flight would actually take off. I couldn't understand the French and Arabic announcements at the airport, so I could only ask the workers or check the website. The website stated the flight left with only a short delay and the internal screens updated with the next flight, but we had not even boarded yet. When we were finally allowed to pass through the gate, we boarded busses where we sat for at least another hour. On the flight, they refused Alcohol service even after the long wait. The food was awful. The attendants weren't friendly. The WORST experience I have had, I will never fly them again. read more

The airline just changes my daughter's flight without informing her or the travel agency, and blamed the travel Agency for changing it. Horrible customer service, their agents don't care about people missing connection flights. read more

This is the worst airline you can chose I call to extend I made mistake on a date I haven't confirmed or pay so I couldn't keep my take it as is they said you have to pay for your original ticket if you want it there thieves and the worse airline ever yo travel with they just want your moneyyyyyyyyyyyyyy and they don't care about there valuable clients be careful before you call read more

I recently flew round trip from JFK to BCN with a layover in Casablanca each way with Royal Air Maroc and can confidently say that unless I am left with no other choice, I will NOT be flying this airline again. It all started a few days before the first flight when my family and I noticed that there was a typo in my name; after spending 4+ hours on the phone, most of which I was on hold or trying to reach someone to speak to, the only option they presented me with was that I had to cancel my ticket and purchase another round trip ticket for over $2,000 USD - a markup of over 100% than my original ticket! They would not apply any credit from my original booking to the new one they forced me to buy or even attempt to confirm my identity through my passport, drivers license, or birth certificate. The customer service representatives on the phone were not helpful, loud, rude, and dismissive. On top of all this, both the first and connecting flight had open seats around the plane and I was obviously lied to that the flights were "fully booked" and that in order to travel I needed to purchase a new ticket. I have proof of the empty seats on both flights. Next, in Casablanca I attempted to be switched to the flight that the rest of my family was on as I knew that seats were still available and the representative at the desk did not even bother to stand up from her chair behind the high counter and continued her conversation in her AirPod while telling me that there was nothing possible to be done and pointing to my ticket. Once again, an unprofessional, rude, and dismissive interaction. If I had more energy I would tell you about the atrocious experiences I had with the cabin crew themselves ON EACH FLIGHT - to speak lowly on and degrade a passenger standing RIGHT in front of them in a different language assuming they don't understand and won't say anything left me speechless. I have flown a lot, worked in customer service, and have never been treated in such a way. It is appalling to see that an airline which prides itself to be part of the OneWorld Alliance treat its passengers this way. These OneWorld airlines promise "the highest level of service and convenience" but I experienced the exact opposite. Budget airlines, like Spirit and Frontier, don't even treat you like this! A typo that could have been very easily corrected resulted in one of, if not, the worst travel experience in my life. I demand that this be corrected for me and that no other person go through a similar situation. I am not one who leaves negative and lengthy reviews, as this one is, but feel that this entire experience was outright ridiculous and deserved nothing less. I caution everyone from flying with Royal Air Maroc and inform you to be prepared for the worst. read more

There should be a way to rate this ZERO stars. Avoid at all cost. Well worth taking a connecting flight with another airline. Lost luggage, old plane, worst customer service of all times and phone numbers don't even work half the time! read more

Arrogant, Oblivious and hostile staff. I have never met people do full of themselves and have zero respect to customers until I met RAM employees. They have no empathy and care less what happens to customers. read more

Hi all. Still currently dealing with our RAM situation, so I am especially salty-- apologies in advance for my upcoming novel!! But I have to say: under any circumstances, DO NOT FLY ROYAL AIR MAROC. We flew mid-April 2024 from Heathrow to Casablanca. When we arrived, we found out our luggage never left London. We waited over 2hrs to file a claim, and after speaking with the agent at the counter we were assured that the luggage would arrive the next day, as they have 2-3 flights daily coming in from London. They said that we could have our luggage delivered to our hotel in Casablanca, but that the delivery may take an extra 48hrs. We only had four days in Casablanca before traveling by train to Fes and did not want to risk our luggage being lost in transit to our hotel, so we opted to have them hold our luggage at the Casablanca airport. This would not have been a cheap, easy, or convenient trip for us to make, but it was the safest option under the conditional guarantee from the agent that our luggage would arrive to the airport the next day. Not only did it NOT arrive the following day... it took SEVEN DAYS for them to locate my family's four lost bags. By that time we had already traveled to Fes, and spent over 10+hrs of our trip on the phone with various sectors of the airline's customer service, attempting to figure out what we could do (not to mention the multiple tours we canceled/rescheduled because we thought we were going to be having to make a 3-4hr excursion back out to the airport to obtain our luggage!). Once we received the texts about our luggage arriving in Casablanca, we called to have them move it to Marrakech-- the city we would be traveling to from Fes later that week. They had 12 days to send our luggage from Casablanca to Marrakech-- a 1hr plane ride that naturally has 3-7 direct flights per day-- AND THEY COULD NOT GET THAT ACCOMPLISHED. Currently, we are traveling around Portugal-- still no luggage. We finally concluded that the only way we will ever see our belongings again is if we have them send it back to our home in San Diego, California, USA. We called and asked for our luggage to instead be sent back to the US. It took over nine phone calls, several discussions with American Airlines (who partnered with them in Heathrow), but finally it was approved to have our luggage transferred back to our "home airport". That decision was agreed upon 6 days ago. We just called again today to check on the status of our bags, and our luggage is STILL SITTING at Casablanca. Essentially, Royal Air Maroc has been holding our luggage hostage for nearly three weeks. I have never been more frustrated with a situation in my life, and I have never experienced such poor customer service and absolute lack of communication, empathy, respect, or professionalism. I will never understand how this situation can even happen-- bags that have been clearly identified and documented and still just not being addressed and taken care of by a travel agency?! It comes down to sheer carelessness, ineptitude, and laziness. I will make a new post ever day on every platform that I can until my family's luggage is returned-- and I hope that everyone who reads this post will benefit from our continued nightmare-- don't try to save a few dollars by booking this horrific airline! I've flown to 47 countries around the world-- 12 of them being other countries in Africa-- it has nothing to do with it being a budget airline or a non-westernized country-- is simply just THIS TERRIBLE AIRLINE. I've also had several cases of lost luggage, etc., but it has always been handled in a professional manner and returned to us in a timely fashion. This airline simply doesn't care about the service they provide to people-- period. Learn from our mistake and save yourself the time, energy, money, and anger!!! read more

The worst customer service in the world! I flew round trip from LIS to CMN and on my return flight they've didn't give my boarding pass and denied to give my boarding pass even though I was 1h and a half early. They've said I should have been there 2h early then when I asked the employee name as well as supervisor names they've refused while being meaningless and completely uneducated people. They literally didn't hear what I was saying left me speaking to myself and made this whole mess worse. The second day - same thing - kinda! I've arrived 2h and a half hour earlier. This time they've printed the boarding pass, however where completely unpolite AS USUAL refusing to give me their names or the supervisor name and again and again cutting me off not listening at all, being sarcastic and made the experience an entire mess. I WILL NEVER RECOMEND this company to anyone, neither fly with them again!! One thing is to have a one time bad experience, but two... I won't remain for the third. If they had just listened and understood, but who cares right! Who cares! The worst customer service in the world trophy goes to Royal air maroc the deception, the appalling, the insult, the sarcasm... simply horrible!!! read more

The best thing in this airline is the crew, they are professional and nice. While the bathroom is dirty, the plane is very old, my trip was from Cairo to Casablanca, my luggage was damaged, so much stuff were missed (stolen) from my luggage, I claimed for compensation, but what they said is only (sorry). I will never travel on this airplane anymore. read more

One star is much !! Miami - Casablanca. The only good thing about this flight is the crew members (all males and professionals) . Carpet is dirty ,the tablets not working ,the bathroom is so filthy,the food disgusting....and the price is very high ... read more

The worst airline I've even been , the flight was hot like a sauna the whole time from Casablanca to Miami I couldn't sleep I was very dehydrated I felt like I was gonna pass out the seat was uncomfortable the cushion was so hard the food was only one option take it o leave it nothing to watch all movies are old I spend $6k on 3 tickets it was NOT worth at all this airlines became a nightmare for me now . 0 star not recommend it read more

Terrible airline. No refund for flights due to earthquake in Aug 2023, which is outside my control. They said "everything is fine now" so u can fly. Rude telephone agents working there. I spoke to 2 who hate their jobs and yelled and talked at the same time as me when I was trying to get a refund and explain my situation. Do not fly with them! Take any other airline. Even easy jet and Ryan air which are budget and cheaper airlines have better customer service than Royal air Maroc. read more

My grandson's lugguage was lost January, 2018!! Despite a case # and an email acknowledgement to receive $460 in compensation it was never received. Numerous calls and emails over the years alway told I would be contacted. Never happened. Now you cannot speak to a representative. The form that one has to complete requires a ticket # and a confirmation # which we no longer have BUT we have a case #. read more

Choosing to fly this airline from Dulles to Paris was a horrible experience. Our flight June 2, 2019 was delayed which made us miss our connecting flight in Casablanca. Upon our arrival into Paris June 3, 2019 we were informed our luggage was lost. We filed a written claim form then put it in the computer as well at the Royal Air Marco Customer Service area. We ONLY received 1 of the 2 pieces of luggage on June 7, 2019 and the other is still "missing" and the Customer Service for this airline has been nothing short of miserable with no resolutions or action on their part a week AFTER our arrival. Worst experience we have had and we have been flying internationally for 20 years! read more

Royal Air Maroc - Baggage claim ticket with date - Airlines Near Me - Paris, 75

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I bought a round trip ticket for a trip last April which was canceled in March due to the worldwide pandemic. I had requested for a flight voucher to use for 2021 which was promised to me but since MarchI have called almost a dozen times, emailed just as many and each time I speak to someone, the answer is the same, 'we will email you back' and then NOTHING! Royal Air Maroc has the worst customer service I have ever experienced! read more

I didn't have any issues. I have VIP status with JetBlue, Southwest and United, but I decided to try Royal Air Maroc due to its reasonably cheaper fare. Flew from JFK New York to CMN Casablanca on B787 Dreamliner, and then 2 days later, from Casablanca to Lisbon on a B737 Airplane. My last flight was changed to 3 hours later, but I was informed by e-mail at least 30 days ago. The seats and tray tables were old but functional. Check-In at JFK Terminal 1 and at Casablanca was smooth, uneventful. Flight attendants and crew were excellent. Food and snacks on the plane were better than any American carrier. Baggage was claimed timely. All good. read more

Flew from Miami to Casablanca in June and it was literally a nightmare. I have never come across unprofessional, unhelpful, and careless staff like RAM. The check in was the worst and on top of that they've lost my checked bag and it was never found until now which is 5 months later and no compensation. I will never travel with them again. I would rather take a longer route than travel with them. Also, their planes are the most old and dirtiest planes I have ever ridden on. Not a single thing that feels royal about the airlines! Please avoid this airlines they don't care at all. read more

This is literally the worst airline experience i've had in my 51 years of life. They do not take customer's needs seriously. We were flying from Seville to Casablanca and they left our bags in Seville because the baggage compartment was too full. They failed to get us our bags today. We are leaving tomorrow morning for another city but will now have to cancel that trip because we won't have our luggage. The customer service just tells me to keep calling back for an update because their system doesn't show the location of the bags. I have air tags and can see where they are even though the airline cannot. No one is taking this seriously. This is going to cost me a lot of money because we had to buy extra clothes and toiletries and need to make expensive travel changes. If I treated my clients like this I would be unemployed but for some reason its ok for the airline to do this to it's passengers. This is completely disrespectful and unprofessional. Follow-up...our bags finally made it Casablanca 2.5 days later. We received 2 out of 3 bags. The third bag was at the airport but was not put on the baggage conveyer belt. I showed the Air Maroc people the Apple Airtag satellite image confirming my bag was there but they would not help. They told me to be patient and it would be put on the conveyer belt. I was "patient" for 6hrs. We ended up missing all the trains to Marrakesh and had to take a cab at 11:30pm not arriving to our hotel in Marrakesh until 1:30am. Royal Air Maroc refuses to acknowledge our situation and the $1,000 we had to spend on clothes, toiletries, cab rides and cancelled train tickets. This is literally the worst airline. DO NOT FLY WITH THEM!!! read more

We've been trying to call the USA customer service line and it immediately hangs up. Impossible to talk to ANYONE if you want to reschedule or request a voucher. Either show up or lose your money - that's it. DO NOT BUY! read more

So we go to their office to change our tickets, agent gave us the price to change we agreed we paid and signed the charge , manager comes in saying that agent made a mistake and we must pay triple the price we already paid and signed !!! We argued with manager telling him you should backup ur mistake by honoring the price we agreed on in the first place he said " this is not the USA " just like that !!! We said forget the USA a respectable airline company will backup their mistakes !!! No chance because your dealing with ..... Waiting to go back so ww can file big complaint with the headquarter office. Waisted 2 hours in their office for nothing and of course they dont care because they dont have the concept of a " good customer services" read more

Fraud Alert! This Airline cancelled our ticket (supposedly due to Covid) and refused to refund! I booked a ticket (10/16/21) to see my boyfriends family for the holidays. I was set to depart on 12/23/21 and they cancelled the flight on 12/14/21 due to "covid" and did not offer any protection on another airline even though other airlines were flying. I had to buy a very expensive late purchase ticket on British Airways. I think they must not have had a full flight so they canceled and kept everyones money because refund they promised never came. When I called the 7-10 days turned into 30, then 30 more when I called again, and so on. By the time I realized this was a scam and called Bank of America to dispute the Visa charge in early April, the bank said it was past 60 days and they would not help me (slimy move on their part!) The reservation line at Royal Air Maroc is not working (it cut the call when I press that option). The refund option goes to a "general mail box" that is full and the U.S. number for their Florida office is no longer in service. I think I'm screwed but don't let this happen to you!. I paid $1055 for this ticket ~ no small sum for a teacher! I had to pay $2400 for my late purchase BA ticket so this has really hurt me financially. I really want to warn people not to use this airline! read more

For a company in the service industry, they have NO IDEA what service is. Awful customer service and agents! Every time I call, the agents are rude and speak over me. Also, they hang up when they are done talking, often in the middle of the conversation. The claims filed online get no responses. My issue of refund/voucher has been ongoing for 2 months now. I've been told to call 48 hours later, just to hear that it hasn't been resolved and to call back in 48 hours. What a joke! I hope this pandemic puts Royal Air Maroc out of business. This company is an embarrassment to the country of Morocco and to Muslims worldwide. read more

I won't go into my dispute over a ticket voucher that Royal Air Maroc issued but now will not honor. What I want to tell prospective travelers on this airline is to consider whether you can trust the safety of an airline that is incapable of even getting a decent phone system. When their phone lines get busy, which is basically most of the time, they answer the call that goes to a recorded message, and then hang up on you. You may have to call a dozen times before reaching a person, and then it will be on a barely audible line in Morocco. I don't think it's too simplistic to consider whether or not an airline with this kind of customer service, and a phone system so primitive, can safely and consistently operate jet airplanes. Personally, I've decided that an airline like this may not be the safest to fly on, and I have decided not to travel with this airline, not just because of poor customer service, but out of concern over my safety. read more

I purchased a ticket via the internet on 3/18/15 and tried to change it on 3/19/15 and was told there is nothing they could do about it. Then on 3/20/15 I tried to change it again and was told that an additional $140 would be added to the original price. I lost over $700! The website says changes can be made within 24 hours but apparently that does not apply to everyone. Word of advice call to book a ticket so that all of your questions will be answered. read more