We had an account with Haney Builders Supplies for 21 years. Items being purchased by myself and…read moremy staff. Recently I visited Haney Builder Supplies and attempted to make a $20.00 purchase and was informed my account was suspended. While in the store I called my office and was advised that payment was mailed. Knowing this I asked to speak to their accounting department and was advised they would not be in the office until next week and they would contact me. I left my business card. Monday I returned to Haney Builders Supplies and again asked to speak to their accounting department and this time was told they were busy and they would contact me, once again I left my business card. 3 days has passed, I returned to Haney Builders Supplies, asked to speak to their accounting department, as this matter needed to be cleared up, and again, I was told by the counter staff that their accountant was busy and they would contact me. Frustrated, I told them I wanted to close my account. Again, 3 days later, I returned to Haney Builders Supplies and asked to speak to their accountant and the staff at the service desk called the accounting department, again, I was told they were busy and would contact me as soon as possible. Next day I received an email from their Credit Manager saying "per your request we have closed your account for Active Auction Mart. Should you ever want to re-open your account please contact me" Extremely Frustrated, Nick Van Dongen Active Auction Mart

I've been going here for two years with no problem till today. Lady at paint counter really didn't…read morewant to have anything to do with me or my question about paint. When I showed a pic of the type of paint I wanted to match her reply was that's now another company's product. I asked if she had anything like it and her response was "nope". I asked if anything was compatible and her response was "dunno". I said you don't know? She said "nope". I said i'll go somewhere where they know and walked out. Terrible customer service.

Reno life means going to places like these and Benjamin Moore Langley is such a pleasant place to…read morefind paint! The choices of paint colours is astounding and oh-so beautiful - just look at the wall! I love how you can take your paint choices and look at them under nice lighting and a white desk to get a feel for the colour, and if it's not the one, you can return the paint chip in a slot in the desk - so no need to re-find and replace. Lots of different grades of paint as well - the staff was really friendly and very knowledgable about the paint and made good suggestions for our paint project. Plenty of paint supplies in the store and also it looked like there were teaching classes available re: painting. Overall, a really nice and easy place to get some good quality paint! Free parking in the lot as well.

We have been to Benjamin Moore many times at their old location on 202nd Street in Walnut Grove and…read morebenefited from excellent service. Unfortunately, my husband went in to his favourite (no longer) paint store and received awful advice based on very specific details from him regarding what he wanted painted and the coverage he needed for an outdoor deck. When he started using the paint and discovered the manager had sold him the wrong paint, he called back and was rudely told that he was to blame. I went back with the paint to the store and the manager was also dismissive with me. Both of us have recommended this store to other homeowners, but never again.

Really nice to deal with, and very informative! Neat store, easy to get to…read more Would visit again :)

Always regret going to rona. Came here in a jam. Calked them twice in the morning. The pro desk…read more Asked to check a stock quantity before driving an hour. First guy said he will call back and then didn't. Second guy said he needs 2 hours to search. I called back again for manager who then checked in 5 minutes and I got the product. No one can beat homedepot in terms of customer service. Most of Rona's staff are part time waiting to quit until something better comes up

Nothing compared to Home Depot. Terrible selection…read moreOkay pricing. Drives me crazy!!! Every time I come here for something quick, they don't have it!!! Good return policy. If you feel like conducting good-will, you'll be happy shopping here. Good luck

So I spent untold hours online researching the best white SW paint for a dark windowless powder…read moreroom. Came up with two possible colours and went in to my local Sherwin Williams store in Pitt Meadows to buy two small paint sample pots. I took a flooring sample with me and told the associate I needed two white paint samples for a dark small room. I did not mention the ones I wanted. He instantly came back with the exact two colour choices, Alabaster and Westhighland White, that I was going to ask for. This man really knows his stuff everyone. We've all been in white paint chip hell. Never again. Btw the Westhighland white worked perfectly.

Maybe I've just been going to Home Depot too long, but I have forgotten what real customer service…read moreis all about. I got a refresher course today when I visited Windsor Plywood. Upon entering you feel the slippage of time, creaky wooden floors, lots of nooks and crannies with old-timey looking products everywhere. Windsor is part of a dying breed, those old school hardware stores that have been put out of business by the big box monsters. But Windsor is still there and going strong, and more importantly leading the way in customer service. I know my way around a workbench and have been known to twist a wrench or two, but every one of the employees I dealt with was a pro. They knew their sh*t and never once swore. During what I like to call my "sister's shelf adventure" I was given several options and possible solutions to the problem, once chosen my solution was perfectly cut by the same fellow that had helped all the way through. When I got it home, it fit perfectly, the end result, happy sister. All because a hardware store employee knew what he was talking about and was happy to help. Take that Home Depot, you too Lowe's and don't get me started on Canadian Tire. Don't pass up the chance to visit and support this wonderful old hardware and lumber store, it's got some amazing products (check out the live wood shelving or all the weird novelty type hardware stuff). All that combined with a smart, fun and funny staff makes it easy to go to this hardware store, even if it's for your sister.

UPDATE FEB 18TH: On…read moreFeb. 5th, we called Windsor and asked for an update to our missing door. Currently we have one door with a brushed silver frame. They offered to send us a white framed door with a discount delivered by end of week. We emailed back saying that our doors wouldn't be matching and that we would want a pair of matching doors with white frames and that they could take back the silver framed door. No further emails or calls from Windsor...and no door. On Tuesday, Feb 13th, Windsor called saying they would have the silver frame door ready and delivered by yesterday (Saturday Feb 17th). We called on Friday to confirm the delivery time as we wanted to make sure we were around on Saturday. However Windsor still didn't have the door. So no door as of today... Still....

Cheap renovation supplies, but that's the key word - cheap. Some of the prices are unbelievable but…read morethe quality really varies across the products. Tile is tile for instance, but some of the hardware, tools, fasteners, etc. are pure junk Just be picky about what you get, and if you want anything to last, you may want to shop elsewhere. That being said, this is great for landlords where things like doorknobs, locks, and other small things that could break easily can be replaced cheaply, even if damaged by the tenants. I will continue to shop here, but I'll just be judicious on what I decide to buy.

First time here, we were looking for bathroom glass door and we got what we wanted. Overall nice…read moreproduct range and affordable price!

Had a great experience with Michael at Cloverdale Paint on Byrne Road. He was very helpful and…read morehelped me choose my paint colour for my walls. He also offered to paint and tone paint if necessary. If you have BCAA membership you get a 30% off your purchase. I will definitely come back here again. Great value and awesome customer service.

I just left Cloverdale Paint in Burnaby and felt it necessary I write them this review. The staff…read morehere are more than helpful, definitely go above and beyond. 2 years ago I had created a custom colour paint that I now needed to match. I did not have the name of the painter who did this previous job. Without even asking, the store manager started digging through over 1000 invoices that were in a 6 month range. She did this knowing that I am not a professional painter or a high-volume buyer, but a simple retail customer. After we found the colour, which took some work, I explained my current project and was given the best products for the job. I was advised to have 1 gallon turned into spray cans as this is best for the use of stencils. The prices are better than a large chain like Rona or Home Depot. The people who work there are all very knowledgable. I highly recommend buying paint here or even calling for expert advice for your project. If you are doing your own home renovations or any other project, you should have the experts at Cloverdale Paint help you. PS. I noticed a lot of professional painters come in while I was there. I'd say they are great for professionals and other commercial customers based on the traffic and general friendly, "know each other" attitude I observed.