If I could give 0 stars I would! Only thing this dealership is good for is screwing people over. I brought my car in for an issue that was first diagnosed at a different place as my camshaft. They could not diagnose that code, their computers gave the code for injectors. I paid them $2500 to fix this. Got my car back and within a few days and driving it twice the issues CAME BACK. SAME EXACT ISSUES. They proceeded to say it was unfortunate but now their computers are "giving the code for a failed turbo". HOW?? Now they expect me to pay ANOTHER 2500 to get that fixed. These people are out their box! Just doing whatever to get money and not help fix actual issues! Misdiagnosed my car 100% but would not own up to it or offer to even cancel the ongoing payments to have what they "fixed" initially done. How can a car give 3 separate codes and all three codes are making my car have the same symptoms??? I'm not a mechanic but I know for a fact it doesn't make sense. They even made sure to assure me that because they are Honda that they knew what they were doing and that the issue would be fixed. It was not! Anybody could work for Honda. Ain't nothing special but money hungry people. read more

I was traveling from Florida to Texas when my window regulator failed in Mississippi on a Thursday afternoon. The local Honda dealer didn't have the part in stock but looked up other dealers between Mississippi and Texas and found Royal Honda in Metairie, Louisiana had the part. I made it to Royal Honda just before closing time. They promised to get the Honda Element repaired the next day so I could continue to travel to Texas. I was back on the road at 3:00pm the next day with a working window regulator. I was in a jam and Royal Honda repaired my vehicle on a very busy Friday. Thank you! read more

Royal Honda - 2006 Honda Element repaired at Royal Honda - Auto Repair Near Me - Metairie, Louisiana

WORST CUSTOMER SERVICE AND FOLLOW UP. I had one of the worst service experiences at Royal Honda. I brought my car in on March 18th, paid for a diagnostic and a starter replacement, totaling over $1,100--only to leave with the same exact issue still unresolved. After multiple visits and further diagnostics, the service team still can't identify the problem. On top of that, I was promised a $273 refund for a rental car. Despite following all instructions, returning the rental promptly, and providing receipts, it's now been over two weeks and I still haven't received the reimbursement. I've had to follow up repeatedly, and there's been nothing but delays and excuses from the staff. There is a serious lack of communication, follow-through, and professionalism at this location. As a loyal Honda customer, I expected better. I'm now uncomfortable doing any further business with this dealership and am seeking resolution through higher channels. read more

Royal Honda - Auto Repair Near Me - Metairie, Louisiana

New Honda CRV Hybrid needs a spare tire. For this reason I will pass this year. Maybe check out Toyota RAV4 Hybrid which does have a spare tire. I like Honda, but don't like no spare. read more

I hope this reaches someone above the service department. We dropped off our vehicle at 6:00am for an appt at 8:30 / 8:45am. We both have jobs, so we used the drop box and dropped the car . You understand the game when you put one of your cars in the shop. The other person has to re-arrange their schedule to bring the other one to work, pick them up, etc. That's part of life, no worries. We called to check on the car when we got off of work, but just got vm. We drive their to pickup the vehicle, knowing it was not touched, Sure enough, the car is in the same spot. I go inside and ask for my car. Roy looks it up and says we do not have a service record. I told him it's because the key is still in the drop box. He checks and sure enough, the key is still in the drop box. He apologized and said he checked it at 5:45am. The department does not open till 7:00, so why wouldn't you check it again? He said he can take it tomorrow. Guess what, we have our day planned with one going out of town and one going to appts after teaching all day. Tomorrow does not work. Very frustrating about the huge inconvenience Royal Honda caused. read more

OMG, my car needed to be serviced and ended up staying at Honda for about 24 hours. Jessica and Jason made the entire process so easy for me. They followed up throughout the day with status updates and even provided transportation to and from the dealership with no hassle. Thank you both so much for all your help And amazing customer service ! read more

A year ago I bought a pre-owned Mazda at Royal Honda. As I'm driving away, the radio and electronic display system start glitching. I call the sales person, and he pledges to fix it the next day. However, upon bringing it back they refuse to fix it. I ended up taking it to two mechanics, one at a Mazda dealer, and both tell me that my oil filter and AC filter are filthy, and that all of my windshield wipers need replacing. I ended up replacing them all myself, but I'm stuck with a car with a really messed up electronics system, and I refuse to pay the $600+ to fix what they should have fixed before selling it. I will NEVER return to Royal Honda. NEVER. read more

I brought my 2021 Honda Accord to Royal Honda yesterday for a complimentary oil change. I was told my usual service advisor had retired. Instead, I was assigned someone new, who sent me a text with his picture and contact information. I took a seat in the waiting area. Two hours passed without another word, so I finally texted him asking, "How much longer?" He texted me back saying the mechanic was just finishing up. Then he called me saying the technician recommended doing a fuel induction service, a coolant exchange service, and a brake fluid induction service. Each cost $200. I was taken completely by surprise. My Accord has 20,500 miles. Was I being scammed? When I called Royal earlier that week to make the service appointment, I specifically asked the booking person (who had my Accord's information on-screen) what service my car might need. She told me my Accord wasn't even due for an oil change. I told her I don't put much mileage on my car. I get oil changes based on elapsed months, not mileage. She made me a Friday morning appointment for my Accord to get an oil change (for which I had a $50 coupon) and a multi-point inspection (MPI). I don't scrimp when it comes to taking care of my Honda. Faced with an unexpected big bill for Honda service, I asked my new service advisor, "How long will it take?" He told me it would only take 45 minutes to an hour. "Your car is already up on the rack." The fact that it took them over two hours to change my oil and they were going to perform three services in 45 minutes should have prompted me to say "I'll pass," but no. I gave them the go ahead and felt like a sucker almost immediately thereafter. My car was ready 50 minutes later. When I drove off, I didn't notice any difference with the brakes. I had hoped the brake fluid swap would make the brake pedal feel less spongy. It didn't. Then I noticed the oil life indicator said 60%, which is what it said when I brought the car to Royal. I had to turn around and drive back to the dealership to get the oil life indicator reset to 100%. Another 15 minutes lost. Royal is big on satisfaction surveys. So is Honda. I know from experience that Royal gets pissed when you give them bad reviews, especially on the surveys from Honda. I really don't want to deal with a call from the Service Manager, so I plan to delete the survey requests when they arrive. I can't bring myself to give a glowing review when it's not how I feel. From what I've read, the services performed might be justified if my Accord had more miles on it. But then again it is a 2021 model, so the recommended induction and replacement services might be appropriate. Who knows? They're not mentioned as such in the owner's manual. My old service advisor at Royal was cool. He would say, "I think you can wait on this." I trusted his recommendations. Yesterday, I feel I was taken. If Royal was going to recommend $600 worth of optional services, it would have been nice if the person who booked my appointment would have told me about them in advance. I would have done my research. Instead, I was ambushed -- forced to make an on-the-spot decision. I'm sure Royal will say the services were justified, and I was free to decline having them done. Still, the experience left a bad taste. read more

Took my daughters car in service Very busy and parking to TIGHT Prompt service but a lot of people just going about their job Attention immediately when you get there but they always seem to to be waiting for someone else to help Maybe just busy and service was done but don't be in a hurry read more

Better deals in Mobile, Houma, Baton Rouge, B'ham. Been that way for years. Especially true now with mega-million $$$ new facility and KY ownership. A modern day gentrified Livery Stable. read more

Complete selection of Hondas with a low- pressure collegial sales team. They are reluctant to deal even when we had our organized research on pricing. We shopped here and bought elsewhere. read more

The worse service ever my wife take her car there and the service was horrible and the manger there doesn't know what to do the mangers name Michael and philip they really give my wife a really bad service and not professional at all i will recommend not to come to this place at all read more

This place could really use a course in communication. You let people pull into the service area and lock their cars so they block all other cars in line and then Honda employees have to run around and get the keys. WHY NOT JUST PUT UP A SIGN SAYING LEAVE KEYS IN THE CAR??? This place also says the shuttle will take someone home and back, then won't. The place will pay for a Lyft, but they don't tell customers this up front which causes undue worry and stress about calling a cab. If you're going to keep someone's car overnight, CALL THE CUSTOMER and keep them updated. My mom and I went there, they had to keep her car overnight, and the person/rep in charge was out all day at his kid's school ceremony! You need better communication to your customers, you need to have better continuity with service reps/people, and if someone is going to be out all day, you give that customer to another service rep. Will never use this place again. UGH. read more

Initially writing this review I was very frustrated. I did receive a phone call from the Service manager resolving the issue. I recommend Royal Honda with their professionalism and courtesy. read more

Twice in the past few months my daughter's car has needed emergency service, and twice Royal Honda came through for us. After hitting one of our famous New Orleans potholes and slicing a tire, she was in desperate need of a quick replacement. Enter Don. I called the service department and Don, the service manager, took my call. He let me know that if I could get the car to them right away, he could get it done by the end of the day. Done and done. Second visit was the same. I'm so happy with the level of service we've received! If you've ever had a teenager with car trouble, you know what I was going through on that end. Don took the sting out of the situation each time. read more

Brought vehicle in for an oil change and tire rotation. Tire rotation was not completed. (I had marked my tires and had pics of tire position prior to bringing in for service). When I brought to service advisors attention, Service advisor and Tech. said that it was completed. When I showed both of them the marks I had made and pictures, they both still stay committed to saying it was completed. Spoke with service manager, he didn't even need to see the pics when I told him I marked the tires. He told them to take the car and rotate the tires. Needless to say I cancelled my service contract and will never be back. read more

Probably the worst service I've ever had in my life. The new renovations make it next to impossible to decipher where a door is, let alone a person that can help. I used to drive all the way to BR at Team Honda to get my car serviced, and I decided to try something local. Big mistake. The staff was rude and unhelpful. In fact, after I paid for a service that was supposed to be covered by my warranty (I'll handle that soon), the service guy couldn't find my car...literally. He asked me TWICE what kind of car I had, and even after handing him my paperwork, he was confused. Needless to say, my mouth was on the floor the entire time with how little they cared about the customers. I will never return. read more

Complete rip off. Customer for over 10 years. Lease coming to an end. My salesman offered 29.500 for a TRADE. All the data said that was a complete rip off. So I asked the dealer, without telling them I was a 10 year customer, and they said 32800. So 3300 the salesman was going to low ball me. How disgusting. So I went to another dealer who gave me $35,000. So $35000 CASH From a dealer who doesn't know me from Adam, instead of 29,500 TRADE from a dealer that I've given 10 years of business. Royal Honda is a royal cheat. Do not be fooled by fake google reviews. read more

Staff can't access Honda warranty information. On Friday, May 30th my wife brings her Honda to this location because she had trouble starting her car. They check battery and tell her battery needs replacement. She tells them she purchased battery from Honda of Harvey and it may be still under warranty. They tell her they can not access this information. They tell her to go back to Harvey Honda to get warranty honored. On Monday, June 3rd Harvey Honda tells her 1. Warranty for battery expired on June 1; and 2. Royal Honda should have been able to access this information because warranty issued by Honda. After a delay of 24 hours Harvey Honda agreed to honor warranty since we had gone to Royal Honda on May 30th. Thanks for nothing Royal Honda. read more

Don't ever buy a car from Royal Honda. Royal Honda is by far the absolute worst automobile dealership I have ever dealt with. The Honda I paid cash for is unreliable and the service department is terrible. This business seems to exist to sell subpar cars so they can suck their customers dry with huge repair bills. I have had the car for 4 months and it already has transmission problems. Of course according to Royal Honda it is a problem that can only be covered by the warranty after I spend almost $1000 so they can "properly diagnose" it. So do yourself a favor and buy from someone else some other kind of car. I never had this many problems with any other kind of car even cars I drove for 20 years. read more

They don't answer the phones . They lie about wait times for your vehicle. They put a dummy on my car and tried to argue with me about my tire warranty, so I had to wait an extra hour for them to put a new one on. The man who sold me my car was a complete sweet heart. But the rest of the company need lesson on how to treat their customers. The reviews speak for themselves. read more

My first and last time at their service department. I made an appointment to have my tire switched out. When I dropped the car off, they said it would take no more than a hour and a half. Once it got to nearly two and a half hours, I checked on the progress. Turns out they don't stock the tire I needed. Had they told me that when I came in or even when I made the appointment, it would have been OK and I wouldn't have wasted my afternoon. What really irritated me was the fact that nobody said anything to me, they just made me sit and wait. I called to speak to the service manager, but he wasn't answering and his voicemail was full. I called the operator, left a message and said I expect a call back. The operator actually said, "I can't assure you he will call back, but I'll give him the message". Really??? read more

I wish there was an option to give ZERO stars. This review is regarding their Sales Department. Salesman - Scott Usher Sales Manager - Martin Tijerino My son is in the market for his first new vehicle and went to Royal Honda of Metairie. Salesman Scott Usher started the sale with my son. I was pleased with the beginning of the sale until I noticed the Royal Honda pre sale paperwork Market Value Selling Price of $32,869 was different (an increase of $1389) from the Royal Honda MSRP selling price of $31,480 on the Website. When I questioned Scott about the increase, he stated "they have to align their price with Honda". I told Scott Usher that if he wants to make the sale that he would have to honor the Website MSRP. After 4 phone calls and 2 voice mails from their Sales Manager Martin Tijerino, he began to "explain" Pre Covid MSRP and price negotiations to today's Post Covid new and used car market supply and demand in which I interrupted him to save time as I already understand about supply and demand etc. Martin Tejerino then became angry and started raising his voice to me over the phone. I interrupted Martin Tijerino once again and advised him not to raise his voice to me as I am the customer. I then responded as to not waste anymore of my time and asked if he was going to honor the Website MSRP. His reply verbatim "the short answer is no." I told him I expect my son's $500 deposit for the vehicle to be refunded as soon as possible and hung up. Approximately 1 hour after the conversation with Sales Manager Martin Tejerino, Salesman Scott Usher called my son with a price of $31980. No thank you. It is concerning that Dealerships like this are taking advantage of the consumer with price gouging due to the pandemic economy. I will say that my wife owns a 2020 Honda Accord bought from another Dealership and is very happy with the purchase (pre Covid of course). We are First Responders in our community and will make aware to our First Responder Family the selling practices of Royal Honda of Metairie. read more

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This review is regarding their Sales department, not Parts/Servicing. I have always received great service from their service department (ha. ha.), which is why I contacted them after my car was in a serious wreck and I needed to purchase a new vehicle. After test driving a Honda HRV with them a few weeks ago, I knew it was the car for me. They had one coming in, so the salesman who I was in contact with, asked if I wanted to put down $500 to reserve it. I asked if he could email me paperwork. He did not, but texted me something he had just typed up that didn't look official. I wanted to be sure I could get a good price & good financing before putting money down....he sent me a credit application, which I filled out Thursday afternoon. We made an appointment for 4:30 yesterday, which we confirmed the morning of. He texted me at 4:10 that he was stepping out and would be 5 minutes late. He was 30 minutes late. He then was very short. He did nothing to explain the confusing process, and said he wanted to hurry so the "numbers guy" wouldn't have to stay late-- when I had been early to the appointment, and he, in fact, had been late. He pressed me for a number of how much I would put down as a down payment. When I said I wanted to see a price first, he refused. When he finally came back with financing options, he priced the HRV at 24K. Keep in mind, I'm looking at LX models, which Honda starts at 21K and I have not seen one with a sticker price that high!! This was before taxes and fees. The monthly numbers also looked very high to me, with an assumed interest rate of at least 8%. He said "Now, I don't know your credit score. I don't know anything about you. These numbers could be different." Although, as mentioned, I had filled out a credit application, I then told him my credit score, which is pretty good (but not perfect) and he looked shocked and said "In that case, these numbers would look very different." Why did he assume I have bad credit?? Because I have gotten a good quote from a Baton Rouge dealership, I did not put $500 down on those numbers, and he did not give a counter offer, but rather seemed shocked and skeptical at my offer from the other dealership. I wanted to work with Royal Honda because of their proximity to my house, and previous great experiences with the Parts/Service departments. However, I am going to purchase a car from somewhere where I feel my business is valued, that respects women, and is supportive & transparent through the car buying process. Royal Honda has not been this place for me. read more

I bought a van from Royal and finally have it paid off. I called for support on how to proceed with getting my title. The whole conversation felt as though I was bothering her and she kept telling me that I needed to call the DMV. I then called Honda corporate customer service and was helped promptly with my questions. I understand people have bad days but this has really turned me off and will question where I buy my next Honda. read more

SAVE YOUR MONEY OR SPEND IT ELSEWHERE!!! , while picking up my vehicle I asked one of the mechanics a question about my car and when he started to reply I could smell the very strong odor of alcohol on his breathe. Just the thought of someone not only driving but operating on MY vehicle while intoxicated is just terrible and unprofessional. I reported this to the front desk and they told me " the guy that is intoxicated, it's his last day anyways" and they allowed him to work that full day. That showed me they do not care for my safety nor the safety of other mechanics in that shop. if I could give this zero stars I would. read more

Quoted me for 2300$ for all new fuel injectors a fuel joint pipe and to clean the intake valve so I went and got a second opinion and got the camshaft sensor changed for 375$ and it fixed my car. Scam central over at Royal! read more

My service advisor Eric Bowling is legit awesome! I have been noticing that the issues going on with my car have come from not following the manufacturer maintenance schedule. Eric is extremely knowledgeable about what I needed to take care of first, second, etc. Frankly, I hate going into get my car serviced but he eases the burden by giving facts. The snacks, coffee, and water are cool too. He doesn't waste time being some nearby slimy guy who is eager to ruin your experience at one of the worst times...when you need your car most. I used to run around looking for the cheapest way to get my car serviced at other shops. I still need affordability but it's nice to be at a place where they understand your vehicle and have the equipment to fix it. Between the time I spent running around trying to get what my car needed and receiving promises that never materialized I literally threw time away. Valuable time I need to be with my family and me-maw, especially right now during these uncertain times. I have been having my car maintained quite a bit lately trying to catch up on what I paid to have others overlook and he even offered scenarios for that. Don't take it from me of course, just try them out with ERIC. I know what it takes, I have family who work at other Honda Dealerships and I don't write reviews for those places but this was worth my time. If your going to Royal Honda, be kind and ask for Eric, he and his service mechanics are getting the job done! From his understanding of customers and co-workers I believe he'd make a nice service manager some day, maybe even GM! But in the meantime good job to the GM and current service manager for keeping things running smoothly. read more

Bought my first Honda two years ago. Enjoyed the experience and love the car. After a few encounters with their service department for a recall, routine checks and a recent tire repair, I find them very friendly and helpful and I've been very happy with the results. read more

This dealership is horrible. I bought an extended warrenty. I put the car in for a tire problem. They said it would take a long time so they shuddled me home put would not pick me up when it was ready. Said they do not shuddle after four. Because they took that long to fix a tire they would not pick me up. Horrible service. read more

If you want a gold star car buying experience this is the place to go. This dealership makes you feel like family, bends over backwards to satisfy you. Alton is the best salesman I have ever had the pleasure of doing business. I cannot recommend them enough! read more

We negotiated a price on a car with this dealership after making multiple trips, and finally decided on a price we were willing to pay. Yet the next day, when my wife went in to complete the purchase, they increased the price by over $500 and hid it between three different changes on the invoice, charging her significantly more than we'd agreed to. In particular, the salesman Phillip Brock lied to us and misled my wife when she went in to purchase. If you choose to do business with Royal Honda, look at your numbers and triple check your paperwork before signing anything! read more

I don't like writing bad reviews but wow... all I needed was to have a key programmed. Stopped by and though the shop was empty they said I had to schedule on line. so that was understandable... but it took 4 days of back and forth with a computer helper, on-line scheduling service, text messages... and all they could finally offer today was an appointment next week but I would have to drop the car off... I finally gave up, realized there was a Honda on the West Bank. In 3 minutes I had an appointment for tomorrow that will take max 45 minutes to get the key programmed. Phew! Thank goodness for Superior Honda!!! read more

No, No, No Unless you have money to burn for unnessary services and repair do not take your vehicle here. Soooo disappointed!! Shuttle driver Uriel was GREAT however!!! read more

We had the most amazing experience at Royal Honda! After being taken advantage of at All Star Hyaundai of Baton Rouge, everyone at Royal Honda went above and beyond to help make the best of a bad situation. I would recommend this dealership to any and everyone! I would highly recommend our sales associate Michael Yun and we WILL be going back there when we need our next vehicle. Michael deserves a raise, a promotion, and his own office! He worked with us for weeks, always available to help and answer questions! He was truly the textbook definition of exemplary customer service! read more

I had a new car buying experience with someone new and had a wonderful time! If you are buying a car ask for Doug! My sister and I walked in and I knew exactly what I wanted, Honda CRV, white exterior, beige inside. I really wanted a 2020 but they were already out of the new cars so I got a 2019. In fact I got the 2019 Touring instead of the XL because my sister up sold me, not Doug. Doug used to work in their service and parts for a super long time and he was very knowledgeable about the car. He even showed me where they moved the battery in the updated model and was knowledge how the 2019 car was different from the 2014 we purchased for my mother. I had a wonderful time and Doug listened to why I was frustrated with my Toyota buying experience and listened to my issues with my old car and pointed out features I would like on the CRV. The car is 24 hours old, and so far I love it! Now I need to figure out all the bells and whistles on this thing. read more

DO NOT GET SERVICE HERE. AVOID COMPLETELY. Tried to sell me a $1,500 for a new VSA on my $5k car. The shop that fixed my car (See Santos by WF on Broad) told me it was a corrosion issue with the harness and repaired it for $45. When we refused their BS service and they returned my car, the speedometer was broken. Of course they claimed it was not them although it was in one piece when I went in. And even though there was a TSA on that item they would not fix it. I avoid writing negative reviews because I think it sucks spreading negativity but THIS place should get ZERO stars. I don't know about the dealership, but the mechanics are super shady. From the manager on down. read more

Royal Honda - My broken speedometer, I had to put tape over bright light shining from dash. - Auto Repair Near Me - Metairie, Louisiana

I drove Lexus for the last 20 years. I bought a Honda Odyssey in 2019 from Alton Clivens. My service advisor has been Eric since I bought the van. Eric texted me about a month ago to set up an appointment for my oil service. He was able to accommodate me for a day and time that would not inconvenience me. When I pulled onto the service drive he saw me and came out to great me immediately. My sister and I sat in the waiting room and had some snacks and water while we waited. It seemed like no time at all and Eric came and said we were finished. He explained that there would be a couple of fluid services due at the next oil change and the price so that I wouldn't be surprised. In my opinion Eric is the best there is at his job and I will only drive a Honda as long as he is my advisor. read more

So after receiving a million notifications about the airbag recall on my Honda, I finally made an appointment at Royal Honda to get everything taken care of. I called a week before I wanted to come in, and they were able to schedule me first thing in the morning. I arrived about 5 minutes early, and was soon after greeted at my car by Roy. He took all of my information down, and verified my contact info. He told me my car should be ready to pick up by lunch time, and I was off! I didn't have to wait in the service center because Matt happened to be off, so we ran a few errands while they fixed my girl up and about an hour and a half later, Roy sent me a text saying she was ready for pick up! Because these were recalls issued by Honda I didn't have to pay a dime. I went to the cashiers desk to sign off on some paperwork and then I was on my way within 15 minutes. I had a positive experience with the Royal Honda service center, and would highly recommend working with Roy for your vehicle service needs. read more

I was anxious when car shopping. It's a lot of time & effort along w the cost. But the Mgr Alton Clivens & salesman Mike Truxillo were great. We negotiated a deal quickly. Alton even went over the top to get the color car my daughter wanted. They gave us a good price. My dad & brother went back on my recommendation & they're buying cars there too. Not to mention my daughter's friends. Many have been asking me about it. And I recommend these guys. Give them a chance. read more