not good does not even begin to cover this place! they charged my credit card twice for my rental…read moreand added charges for a gas cap they say I lost. Of course that was the only thing I hadn't taken a picture of before I left the lot. when I returned the car and noticed that I was being charged for the gas cap I didn't have time to discuss it with the rude woman because I had to get to my flight so I signed the paper and told her I would contact my bank and I would get my money back. when I got my credit card statement I had been charged for 2 cars and a gas cap plus a fine for smoking in the vehicle and 6 liters of gas. I called them immediately and they stated they had the signed receipt and hung up on me. I called my credit card company and they took the charges off pending their investigation. I sent them they receipt and photos I had taken and a copy of the return inspection sheet the rental place had given me when I returned the car. There was no mention of the gas cap or smokin the car on the copy they gave me. I also sent a copy of my reservation confirmation that showed the size of the vehicle and the cost including taxes and insurance. I thought with the paperwork and photos I submitted the credit card company would side with me but that didn't happen. Hertz wrote a statement and that per my request they issued me was an upgrade to the car I had reserved and there for they charged me for both cars. They said it was explained to me before I took the car. they also said that missing gas cap and smoking were not "discovered" until after I was gone, but they amended their copy of the return inspection sheet and emailed a copy immediately. They apologized for the misunderstanding and said that it was probably due to us speaking different languages. I am a white woman from the USA and I AM FLUENT IN ENGLISH AND SPANISH!!!!!! the credit card company decided to not pay for the gas cap or the smoking but the double rental charges ended up on me. Be very careful at these rental car places in Mexico!!!

This Hertz office has the worst customer service that I have ever seen in any car rental anywhere…read morein the world. The bad experience started since checking out a vehicle. Lady at the counter was outright rude, and she settled me with a more expensive vehicle arguing that since I had only booked two hours before she couldn't honor my reservation and instead she would either have to downgrade me to a piece of junk or upgrade me to a more expensive option.I chose the later. Upon my return she would not close my contract arguing that the car had sustained a scratch. She was clearly making up an excuse to penalize me for a damage that was not there and she and her coworker insisted that there was a scratch where there was nothing. I was feeling as if being framed and abused. She insisted I describe the "accident" on a form. I asked to talk to a supervisor and she said there was nobody else I could talk to. I asked her to call somebody and she gave me a 800 number and told me to use my own phone. I have never in decades of renting cars felt more humiliated or ripped off

Coming from California, had mixed reports on what renting a car would be like in CDMX. This was…read morestraight forward and simple. They truly look at every single ding when you return, so make sure you document the car beforehand. Agents were nice.

* * * * * * * If you have low standards and like…read morefrustration, this is the place for you! * * * * * * * Overall - Renting a car in Mexico is like buying a used car from a questionable dealer. Everything looks and works ok at first but a few days later you're going realize they're some seriously messed up things going on with your ride. Allow me to explain: 1. MALFUNCTIONING FOB - This started on the same day as we were 2.5 hrs away from the city. For those of you who don't know, THIS IS THE THING THAT OPENS THE DOORS AND STARTS THE FRICKING CAR!!! What the hell!? I can't tell you how maddening (and panic-inducing) it is when this thing started to go on the fritz. At fist, we thought it was us but after reading the instructions on google, it started to dawn on us that the FOB battery was almost dead. On the second day, we literally could not lock our car as it just stopped that functionality. 2. A Mexican Economy car = A Smart Car. I kid you not. It's extremely small and will have nothing to do with an American Avis economy size rating. To get anything useful for 3+ people you will need to get a STANDARD sized car - the equivalent of an American Economy. 3. Useless Mobil WIFI pack. Paperweights have more value than this p.o.s. - 1 hour outside of the city and it lost its connection so frequently we gave up and resorted to using our phones. 4. Our car came with lots of dings and dents. Make sure YOU RECORD ALL on the initial inspection - they are VERY thorough on drop off (I watch as 3 different people check and make notes about our car on return). Fortunately, I had marked everything I saw - so no additional costs there. 5. Our engine/clutch was so weak it would stall on speed bumps - this made starting on hills super exciting as I revved the f*ck out of the engine while s l o w l e y engaging the clutch. Another p.o.s. feature. 6. Front tires were going bald. I missed this on my initial inspection. But noticed it on the 2nd day. The deep vertical grooves were ok there but no horizontal grooves at all. Just flat smooth worn rubber. So, I checked out the back and they were fine. Clearly, this car never had its tires rotated. Like ever. So yeah. I strongly recommend looking somewhere else as the guys don't give a f a a a a k.

I couldn't believe how cheap the rental was online, so I made sure to buy the insurance at the time…read morebecause I knew mine wouldn't cover us in Mexico. Thankfully, I read the email from the insurance company that said "say no to the hard sell at the counter," because they literally tell you that you have to buy their insurance no matter what. After we said no repeatedly because we knew we were covered, they required a deposit of $11,333.00 USD, which was definitely more than the value of the car. Many people would be forced to buy their insurance just because they don't have a credit card with a high enough limit. I gave 2 stars, because in the end, when we returned the car in perfect condition, they didn't try to charge us or keep our deposit, but this is definitely a scam. They charge a very low rate online because they intend to extort more money from you later.

SCAM. I made a reservation- prepaid with my debit Visa card over the phone but when I showed up to…read morepick up the car they explained I could not use the debit card and needed a credit card. I had to walk away without the rental car however I was shocked to see my bank account had been charged for the entire four days I was supposed to rent the car, without any kind of reimbursement AND they used the same debit card to charge me despite saying I was not allowed to use that card to rent the car. THIS IS A SCAM. I have been calling and emailing them without success hoping they would reimburse me. They should have cancelled right away. I did not cancel the reservation, they turned me away. Please please do not use this rental company. I tried booking this in Cuernavaca Morelos. Date of experience: July 17, 2025

Location: airport Staff: it's a hit and miss with who you…read moreget and how much they know. Had the pleasure to work with Miguel and he was beyond helpful. Friendly, helpful and fast Price: rental car average Cars are kept clean

David was super helpful, explained all the options about car choice and insurance choices without…read morebeing pushy at all. Very friendly, excellent service, and the car is good too

Hertz is not a serious company. I made a reservation and got the confirmation by e-mail. After…read morespending 45 minutes waiting at Escandon store I was told there was no car available and should either wait for a return or go to another Hertz store. I asked the employee why he didn't told me in advance and he laught before saying he hoped another return would car could arrive while I waited in line. Don't lose your time with this crooked company.

Very bad experience, they still never back my deposit, trying prove me, like it's bank not getting…read moretheir transaction. While bank even not have any inquiries. Basically stilled money from my card. Beside that, while I been renting car. They without informing me charged twice deposit(that which I trying to back!) dealing with it from 2 April 2018 untill now!

Absolutely awful experience, please do not try to use Thrifty in Mexico. It took 4 hours to pick…read moreup the car, they tried to make us buy insurance we didn't want. The car had only a temporary plate so we were stopped by the police and fined as the car was not permitted to drive on Friday and Saturday. Finally they charged us for damage that never happened.