After the attorney assigned to my case was laid off, I was never contacted or informed of the change. I ultimately found out my case had been dropped during an extremely rude and abrupt phone call. The woman informed me (without explanation or empathy) that the firm would no longer represent me and that my file would be sent immediately. That never happened. During onboarding, multiple customer support reps reached out, creating the impression that I'd be well taken care of.. especially considering the $ignificant percentage of the settlement this firm charges. Despite multiple calls, emails, and even a certified letter requesting my case file, I received no response. This level of negligence & disregard for a client's rights is unacceptable from any law firm, especially one that claims to advocate for injury victims. PROCEED WITH CAUTION! read more

This review reflects my personal experience and opinions. My journey with Rubinstein Law has unfortunately been frustrating and disappointing from start to finish. From the beginning, communication was lacking, and updates on my case were vague or non-existent. I found myself constantly having to call for information while dealing with significant pain, surgery, and ongoing treatment. At one point, I was informed my case would go to trial--which I understood would increase the attorney's fee, and I was okay with that. Later, I was told the case settled in mediation and that the fee would be reduced accordingly. That turned out not to be true. Every conversation I had with different representatives resulted in conflicting information, which made it extremely difficult to trust the process. Once my case reached the "trial" stage, I began receiving monthly check-in calls, during which I expressed concerns about treatment support and the continued lack of communication--none of which were ever meaningfully addressed. To make matters worse, when I finally received my settlement check, it was rejected by my bank. Bank of America advised me that there had been recent returned checks on the account from which my settlement was issued. Prior to that, Rubinstein Law held my check for over a week while waiting for their own funds to clear before issuing mine. In a time of pain and hardship, I expected professional support and guidance. Sadly, my experience felt more like a series of avoidable obstacles. In my personal opinion, I would strongly encourage others to consider different legal representation. When you're already dealing with physical and emotional pain, the last thing you need is added stress and confusion. read more

This is a scam on Instagram.i wasted 10 months for a slip and fall.and Lawyers were not doing anything to help me. First lawyer we will settle out of court. 8 months later Steven said we have to go to trail.Cindy phone girl text me your fied.i am in the middle of reporting them to the Bar Association. I will highly recommend don't use them.and they are paperless.go to the phone book for a decent lawyer. read more

wasted my time, they wer not an honest group.e, say they are turning it over to co console but refuse to disclose who that would be, they are looking for easy cases with no hair on them. i would suggest you look for another firm who doesn't mind working hard for you case. spock ante beside rubinsteine beet large law practice fee from new tork to miami very disappointed with them they claim the have a xo counselor but will not tell you who that is. intake said she didn't know and theere was no additional information.bery disappointed with them. and would never d read more

Gotta say, pretty FREAKING unimpressed ... Let's start at the beginning, I was on a work trip in Florida, I work with Beauty Schools so I was out drinking with some school owners. We were on the way back to the hotel, on foot please note because ... I'd been drinking. I'd like to send out a friendly fuck you to the Orlando police department as well, they literally came to my hospital room asking for the license plate number, make and model of the vehicle and it was very hard for me not to say "Hold on ... what the fuck is your job?" I just got hit by a FREAKING CAR! I was trying to figure out which way was up, I have NO IDEA what the giant metal vehicle FREAKING LOOKED LIKE. All I saw was headlights and I JUMPED cause i've seen karate kid III. After I was hit I woke up in the middle of the intersection and walked to the curb where I tried to chill and waited for the ambulance, to be fair this is also a huge screw you to the state of Florida, apparently when you get hit by a car in Flordia they aren't liable. She clobbered the shit out of me on a red light. I had multiple witnessess and her insurance (geico) basically said we're only liable for 10k get wrecked. While going through a crosswalk in a group of 7. I was hit by a car as a pedestrian, I was rushed to the hospital cause I was "a little beat up" ... fast forward ... I get home and have to start dealing with everything, hospital bills, tracking down info etc. Rubenstein Law was so beyond unhelpful.I found them 100% based on reviews cause I live in Utah. I asked them multiple times what I should do and they basically said ... you do you bra. SO now when the gal who hit me (who was very sweet by the way, she even stayed at the scene of the accident to make sure I was ok) buuut she doesn't have insurance for hitting the crap out of me with her car as a pedestrian (cause thats not required in florida, she gotta save a buck no judgment on her). First they say they won't take my case. So I send them all the information, THEN call them and make them review, after they accept my case ... time goes by ... 3 months go by. I get a call from Rubenstein saying hey homie, we DROPPED YOUR CASE BECAUSE SHE'S NOT COVERED, sometimes people have uninsured motorist coverage, but yeah you're screwed bro. So I look up my coverage and guess what I have it. Uninsured motorist coverage for 50K. Freaking golden, so I send them my coverage. They call me back and say sorry bro you don't have a case. I LITERALLY MAKE THEM PULL UP THE EMAIL I SENT AND SHOW THEM I HAVE FREAKING COVERAGE. The dude on the phone is literally saying to me "yeah ... I don't get it, it says you have coverage right here. Let me talk to the lawyer and get back to you." So they call me back and say yeah you have coverage. We'll take your case back up. So they pick my case up again and wouldn't you know it, it won. ALL DUE TO ME FREAKING FIGHTING AND MAKING THEM DO THEIR FREAKING JOB. Then the freaking lawyer gal GAS LIGHTS ME LIKE CRAZY, sorry I don't have notes of that, sorry, we never would have dropped your case if you'd provided the requested documents. B!^ch, I sent them Then I find out they upped the originally discussed amount we agreed on. When we first spoke the dude who accepted my case said it's 33% I told him I googled it and the national average was 30% (after regoogling it looks like I was wrong, it was 33ish %, but thats not what they verbally agreed to) they did drop my fee to the originally discussed 30%, but I had to make them accept my case TWICE. one of which was because they can't freaking read an insurance statement. The lawyer proceeded to gas light me and say i didn't send them anything till July F#ck this firm. read more

What details of what case? I filled out the contact info requested by the firm on your site with my cell# and email. Great answer couldn't be better. Bottom line, the firm never returned the call or emailed me. I don't need your help anymore. I already hired someone else. Very impressed by your response! read more

Story of my life and lady luck not being on my side. I had sent my last car payment on Friday, October 24, 2019 on my Honda Crv. I'm leaving work that Sunday afternoon and my co-worker rear end from the back . Let's just say thank to the gods I had my seat belt on or you won't be reading this review right now. I immediately called Rubenstein Law after getting home from the hospital. I met with one the pre-screener the next day and was advised that my lawyer will be calling in the up coming weeks, It was actually a couple days later, I received a call from my lawyer, Carlos Gonzalez and his assistant Star Guerra. Communication was very prompt and was always was very well informed on my case. I was able to settle with six months and I was very satisfied with the outcome of my case. I highly recommend Rubenstein read more

Absolutely horrible experience with this firm. Do yourself a favor and avoid this place and people their communication skills are horrible. I continually call them and the representative MARTHA is never available, doesn't answer nor returns my calls. She is the worst. Ive been dealing with this place for over 11 MONTHS and they cant give me an answer nor tell me an approximate time frame for when my case will be settled, I have been done with therapy for well over 6 months now and still nothing from them. I call and get transferred, leave voicemail's, call later on in the day, nothing.. Horrible experience and the attorney probably already got paid and doesn't want to pay. Save your time and use someone else. read more

DO NOT HIRE THIS FIRM! No calks back, i fired them abd they didn't realize i was released them until 2 months later. They then placed a lien on my cSr for $1575 even though all they did was intake my case. My advice is do not hire them they have too many clients and you will get lost in their firm. read more

Stay away from this law firm. They are completely unreliable. They took on my brain injury case back in 2017 and during the 7 years my case was going on they switched attorneys on my case five times. Attorneys come and go at this law firm. The last attorney Evan Abel is the worth attorneys I have ever dealt with. Communication with him was poor and when I reached out for assistance he took days to reply. In July of 2024 I had no choice and I complaint to the law form about Evan's poor communication. Once I send the complaint days later Evans emailed me to advise me that., "I have discussed the issues you have raised with management. While we do our best to provide first class legal services to all our clients, we respect your opinion and have decided to withdraw from your case to allow you to seek other representation. We will file the motion, set same for hearing, and ask the judge to give you 60 days from that date to retain counsel. We will send you copies of both the motion to withdraw and the hearing date. We wish you the very best with your case. As we are withdrawing, we will not place a charging lien on your file." After 7 years they just drop the case just because I complained about one of their attorneys. There are other attorneys out there that care about their clients and will do a better job. read more

called them a long time ago and they said they would call me back in a week or two and heard nothing back. you could have at least told me if I had a case. read more

There's nothing fun about personal injury accident claims and radio jingles don't guarantee actual results. I'm thankful for Rubenstein Law. I'm from Miami originally and the most sincere compliment is always word of mouth. My point of contact was Ms. Zuny and she provided the peace of mind I sought in what is otherwise a nightmare of a situation. The team handling my case made it so that Everything was handled efficiently and professionally. Good communication, prompt responses and diligent work. Thanks again. read more

Avoid this law firm. Their communication skills are horrible. I was a pedestrian hit by a car on Nov 30 2017. My case MOSTLY settled in December 2018. In between those dates, I had a few problems with this firm. They didn't reply at all to one inquiry of mine. Another one or two simple emails were never responded to and required me calling to get action. When I got my settlement check, I had to sign papers. Would you believe I was first presented with papers and check for some other client? Very sloppy is the one of the nicer descriptions I can call that piece of work by RL. RL also sent me for an MRI to most incompetent medical office I have ever encountered. My review can be read here. https://www.yelp.com/biz/the-open-mri-guys-of-palm-beach-west-palm-beach Back to this review. I would have given RL a fair to middling review at best till today. Not anymore. One week ago I received a phone call from Karina Perez at RL. She said the firm had an additional settlement for me. I said I'd pick it up at the West Palm Beach office. RL routinely sends settlement checks from their main office to WPB on Friday. In between, I emailed Karina. Again I said I'd pick up the check in WPB. See I was in the middle of moving. This morning I called RL around 10 a.m. to inquire if the checks were in WPB yet. I was at my wife's work, which is about halfway between where I live and the WPB office. Two telephone operators in Miami refused to connect me to the WPB office because Karina wasn't in yet. I said all I needed to know was if the checks were there. They refused to help me. One operator rudely hung up the phone on me. Rather than go to RL in WPB, I went back in the direction of home to do an errand. While in the store, I called RL to see about the check. Karina is in. Guess what? Karina tells me the check wasn't in WPB. It was still in Miami even though it had been clearly communicated to send it here. I was furious. Karina when told of my 2 earlier phone calls apologized for how they were handled. I should have been taken care of when I made those calls. Then I tell Karina to mail the check to my home but I also made it clear how unhappy I was and I that I would never recommend RL to anyone based on their horrible client/lawyer communication skills. You will hardly believe happens next. Karina calls me back a few minutes after her first call to say the check is in WPB after all! I should have been told that 3 phone calls ago. I called her an idiot, and to be honest, that's a g-rated understatement of how I feel about the RL people I encountered that day. By the time I was FINALLY COMMUNICATED TO Properly, I was not going to head off for WPB anymore because it would take a great deal of time. This office can not handle simple communications with their clients. On this basis alone, people should avoid Rubenstein Law for their legal matters. There are plenty of other PI attorneys in South Florida. I make a bet most of them know how to competently communicate with a client. read more

I would recommend this law firm for a legal matter. The Rubestein team recently helped me with my demand effectively and in a professional manner. Legal Assistant Starr Guerra was extremely responsive and attentive to all my questions, calls and needs during the process, as well as attorney Mr. Gonzalez. I am satisfied with the outcome of my case and thank the team for all the hard work. read more

Do not use this firm! Don't waste your time and hire a smaller firm that can dedicate its time to your case. Your main concerns should be to treat your injuries and receive a fair settlement from the pain and suffering you had to experience. However, this firm does not look out for your interest. This firm is like a factory. I have been told that before but I didn't believe it until I went through this horrible experience with them. I should of never changed firm! They refer you to doctors, and come back after the settlement to say "The insurance adjuster said the doctor you went to get treated is not a good doctor" for that reason your settlement is so low. They are not serious and just want to get their money. Yet, your firm was the one who called me in a double line to schedule my appointment? Second, good luck in contacting your attorney. This office can not handle simple communications with their clients. They will give you the run around. They don't provide answers. They avoid and are very unprofessional. Don't believe their fake advertising! They are after their own interest and will neglect your case. There are plenty of attorneys in Florida. Do not select this legal firm to represent you. Respond: 11/19/19 For the viewers who are reading this post, don't believe anything they say. This is exactly what I mean them giving you the run around. Read correctly, your firm did refer me to a doctor if it wasn't because of your firm I would of never been seen by those doctors. Obviously you are guys are not doctors. Hello!!! Moving forward, that's a lie they don't even respond to your emails or calls. I have evidence that they don't. This is a waste of time. Very unprofessional firm and hope that your firm can work on this since I'm not the only client to complain about lack of communication and not dealing with the client the correct. Needless to say people please save your time and headaches. Select another firm. Keep in mind that we the clients are the reason why multiple attorneys have jobs in your firm. Hopefully the firm learns and can improvement. No need to respond back. Thank you. read more

They were great in the beginning. But when they heard the insurance company accepted liability and there was no uninsured motorist they dropped us like a hot potato. Because that means less money. They tried to say it was because my daughter was cited for the crash, they knew this from the start. So I call BS. Ironically, the ins said they took liability the day before they dropped us. I was also not aware that something they claim my adult child did can be held against me. Good to know. Glad I never had any more kids then. Beware, if they think your case won't get them enough money they will drop you and then lie to you about why. At least be honest. No wait, it's a law office. Truly messed up. Going thru an accident is bad enough, then you think you have help and someone in your corner, then bam you don't. Sad. They are ambulance chasers and nothing more. My first clue was the clinic they can't wait to send you to. I'll be moving this complaint forward and with other agencies. Do not contact me about this. I'm done. read more

After being involved in an accident in early 2018, I was hesitant to get myself a lawyer, thinking it'd cause me even more of a headache. After much consideration, I decided to reach out to the Rubenstein office. They were quick to respond, and I met with someone that same day. I opened up a case, and have been working with Arleen and Natasha since then. I can say they've been great to work with, and have been very patient with me, taking the time to answer all of my questions. They have made sure to check on me and my health every step of the way, and have allowed me to make the decisions that have been best for me. I finally closed my case today, and am grateful for how smooth this whole process went. read more

i had to find out through my insurance that rubenstein law is no longer representing me.... i called to find out that it is true because the guy that rammed me off the road has no assets lmfao the dude drove his mercedes benz into my car all on freaking dashcam... i'm sure to drive such a luxurious car the guy must have some assets! y'all were quick to rank up the medical bills but were even quicker to drop when it no longer favors you! unbelievable the trauma my kids and myself went through we lost a car that was completely paid for and now can't afford one! how the hell am i to transport my severely autistic kid to therapy?!?! y'all don't give a flying rats ass about anyone but your pockets! shame on this law firm! read more

I was involved in an a car accident, where I was rear ended. In the years I have been driving, I have never been involved in a car accident before and I was completely lost in what to do and how to handle everything. I heard of Rubenstein Law from a friend and decided to give them a try. From the moment I walked into the firm, everyone was extremely nice and professional. I spoke to one of the attorneys as well as to the supervising attorney. They explained everything to me in a way that I was able to understand how things work. They helped me throughout everything and made sure I made the right choice. Even though I ended up not having a case (for several reasons, I wish to not discuss) I am glad I went to Rubenstein Law, they made everything clear to me and were very helpful. Thank you! I would definitely choose them if needed to in the future. read more

I will not use this law firm again. If I'm unfortunate enough to get injured on Miami's roads again. I will sue myself or leave it to my car insurance company. This firm only secured the state standard payout and not a dollar more. Oh & they surveyed me about their service before I knew what my payout would be. I gave them 5 stars for returning phone calls - I'd rather have a law firm that hard on my case. read more

***BEWARE*** This is a factory attorney office who pump and dump clients with zero communication. They will not litigate, then they turn your case over to another firm that will and still collect the same fees. Horrible staff read more

Absolutely horrible attorneys! They will not litigate for you, even though they tell you they will. They'll just drop your case and move on to the next client. Their like a factory. Your better off choosing a smaller Firm. Don't allow Rubenstein to waste your time. read more

I had an excellent experience with Rubenstein Law, they made the process seamless. Jennifer Gil was amazing she explained the process from beginning to end, set the right expectations, communicated with me through the whole process and overall was an amazing paralegal. I would definitely recommend Jennifer and the Law Firm. read more

Worse Law office ever.They do not communicate well with clients and are incompetent.They are in collusion with PIP clinics and will prolong your case to exhaust your 10,000 PIP benefits and then find a reason to discharge your case.Reason that would of been evident from day one of taking the case.Will be filing a complaint with State Attorney Office as well as the Bar Association. read more

Not recommend at all. My wife and son have an accident and they told us that we have a case. They give us an address for a clinic to go and get therapy. After 2 months they told us that there is no a case anymore. I still looking for answers but is too complicated for them explaining was going on. read more

Outstanding firm with amazing attorneys. They empathize with your situation and go above and beyond.

Great service. The team is very helpful, prompt, and caring. Updates were given through phone and email, they answered any and all questions I had. Arleen contacted me in a timely manner and kept me informed. If any situation arises in the future I will definitely come back. read more

Waited 6+ months for this law firm to drop my case and come up short. Car totaled along with a head and neck injury amounting to nothing. I am now being outrageously billed by orthopedic centers that Rubenstein signed me up for which I was told was going to be no charge regardless whether the case gets dropped or not. Never again people. read more

I had the best experience with this law firm. Everyone who I spoke to was nice and understanding of my case. I really had no clue what was going on but they guided me and helped clarify what I was to expect. I would recommend to my friends and family any day of the week. read more

When searching for a place to call to help me after my Car Accident Rubenstein Law kept coming up with great review. Now I understand why, firm exceeded my expectations. Everyone is very friendly and helpful. read more

Beware, they use your own insurance and after 6 months they send you a letter and dump you. They did it to me. read more

Definitely recommend this law firm to anyone who needs a personal Injury attorney. Claudia Arias was very helpful and she has helped my boyfriend throughout the end of his case. read more

Amazing experience from beginning to end. Mixa Hernandez was always in contact with me and answered any questions that I had. The process was seamless! read more

Great Staff. I absolutely loved Elizabeth, she stayed in contact with me the whole time and was very quick to answer all my questions. I recommend the firm to anyone who's in need of a personal injury attorney. read more

Law office is a complete sham. Took accident case and did not communicate with us at all over a period of months. Come to find out they decided not to take case. They also declined to forward $10,000 insurance check awarded to my brother that could have been used for his medical expenses and simply "forgot" to let us know about it. Something very funny about all this. Rest assured I will be contacting Bar association and filing a formal complaint. I also have contacts in the DOJ that are willing to investigate the matter. If you've been wronged by this--or any law office for that matter-- I suggest going above and beyond simply leaving a negative review. The more people hear about their corrupt practices the less people will seek their services. The greater the chance they will either change for the better or go out of business. Whichever comes first. read more

Rubenstein law, a reputable law firm heard all across florida. If I ever find myself in need of a PI attorney, they will be the ones I retain read more

I used this law firm a few years ago for a slip and fall case and they got me great compensation for my injuries . They were always very professional and always there when I had a question or needed help . I met with Robert Rubenstein who was very professional and knowledgeable. I recently recommended a friend of mine who had a terrible car accident and the case is not over yet but she tells me their services have been nothing but great so far . I am so happy that nothing has changed since my case with them and will definitely continue to refer those close to me in need of a great personal injury attorney read more

Rubenstein Robbers. STAY AWAY and Good Luck! They robbed us of our time, energy and wallets as the bills keep coming. Don't be fooled by their advertising all over the streets and on TV, they probably use the 30% that they say they acquire when you "win" to go towards their mass marketing. That's IF you win. I'm confident that when you do not win Rubenstein acquires money from your own car and health insurance, WTF is up with that? Rubenstein's employees brainwash you making you feel that you won't have to pay for the medical bills that THEY send you to rack up. They only send you to the physicians and medical professionals that they want to send you to even if it's miles and miles away from where you live- how does that work especially when you have been injured from a near death car accident? They initially send someone to your house to assess you then that person hides if you contact them. The employees at the office were hardly around for our case, we had to call multiple times, leave voice messages, then call back AGAIN. Sorry, are we the client here or are are YOU the client? Let's be honest here, Rubenstein Law strung us along for months when they knew very early in there was no compensation for us; the victim in a major not at fault car accident BUT kept us around to collect their own funds from our insurance- well now we know! Not even sure if all these "great" reviews are real considering the experience my family had with this company. Wish it would've turned out better but hey Rubenstein, if you can STOP telling all the medical companies that you no longer represent us and that we need to pay the bills, that would be appreciated because YOUR company sent us to rack up the bills to begin with a year ago. To someone reading this review and trying to decide which law firm to go with, I truly wish you better luck. To the company and its employees, you may not have hearts but you do have great actors. Cheers! read more

I had a terrible accident and didn't know what to do so I called Rubenstein Law and they were nothing but amazing. My legal team kept me updated and were extremely patient with my millions of questions. I even had the pleasure of speaking to some of the ladies in the client services department who went above and beyond to make sure I was satisfied with their service. Great law firm!!! read more

Thank you Rubenstein Law for your legal assistance. The staff was very knowledgeable and helpful during a very unfortunate time in my life . They assisted me in all of my legal matters , while maintaining a professional encounter, being prompt and regularly accessible . They were also very good at constantly communicating with me , and making sure that they educated me on what my options were. They were always available if i had any questions or concerns in regards to my legal matter . I can honestly can say that they gave me peace of mind, knowing that I had a legal team who was on my side fighting for my case . read more