I see a lot of people post reviews right after install; however, I purposefully waited to post my review to see how the product/installation held up with the test of time, as this is a big investment... I purchased my home in Escondido, CA in early 2022 and started exploring backyard renovation options shortly after. By September 2022, I chose to move forward with Ruff N Tuff Turf after being told that my backyard would be featured in their marketing materials and that I'd receive a discounted rate because of this. Unfortunately, I now believe this was just a sales tactic. From the beginning, there were red flags. The salesperson, Anthony, provided a very rough, unprofessional mockup (see attached image), and the design did not accurately reflect my backyard's measurements or layout. The layout boxes didn't align with the space, which likely led to incorrect ordering... too much paver material (I still have a significant surplus far beyond the 10% overage I was told to expect) and not enough turf. The shortfall in turf meant they had to install it in multiple sections with seams, despite me being promised a seamless look during the sales pitch. Fast forward to now, nearly three years later, and I've been dealing with an ongoing issue of weeds growing through the turf, not just around the edges, but directly through the middle (see attached photos). I contacted Ruff N Tuff Turf and was told this was not their responsibility and was purely a maintenance issue on my end and to use Roundup 365. However, several other landscaping professionals I've since consulted confirmed that properly installed artificial turf should not allow weeds to grow through like this. Surface weeds can happen, but penetration through the turf indicates a deeper problem with installation or materials. For transparency, I paid $31,343 for: 860 sq ft of Soft Touch Pro-Natural Series 1000 turf (envirofill, zeolite, and 15 LF premium poly board) 449 sq ft of courtyard pavers (including polymeric sand) 286 sq ft of 3/8 rock 3 stump removals On a positive note, the turf has held its color, doesn't retain pet odors, stays cooler than other turf I've experienced, and does look fairly realistic (though now, the weeds probably make it look too realistic). Overall, my experience with Ruff N Tuff Turf was disappointing, from the misleading sales approach, to poor planning, to subpar installation, and the lack of professionalism/accountability after the fact. I would recommend doing thorough research and getting multiple professional opinions before moving forward with this company. read more

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Absolutely amazing, from start to finish these guys did amazing. Very professional and considerate of their work. Highly satisfied. read more

Ruff n Tuff Turf - Pavers, turf, and rock border - Artificial Turf Near Me - Irvine, California

We are so happy with our new backyard! Bob was great to work with - easy to communicate with and follows through on what he says. Our pavers and artificial grass look beautiful! Perfect for our dogs and kids to run around and play. read more

Highly recommend Ruff n Tuff turf.. great quality, great price and excellent workers. You will not be disappointed. read more

Ruff n Tuff Turf - Artificial Turf. - Artificial Turf Near Me - Irvine, California

right from the start Bob, the owner went over. Everything explained everything in detail. The work was very efficient and it turned out really nice. I was extremely happy with the outcome and with the service. read more

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An excellent turf company. The crew worked tirelessly in heavy wind to complete my new artificial turf and putting green yard. It transformed a dull and dusty yard into an adult playground overnight. Bob and his son Kevin planned and with their crew, completed the work to the delight of my family and I. I would highly recommend this company to everyone! read more

Ruff n Tuff Turf - Artificial Turf Near Me - Irvine, California

We had a great experience with Ruff n Tuff! A box of samples was sent to our home with information on each one. We had a zoom call with Bob and he answered all of our questions. He seemed well versed in the pros and cons of all options and was so fun to speak with. We felt comfortable and there was no pressure at all. The installation was scheduled so quickly and the project was completed in less than one day! There were about 7 gentleman that arrived early and worked so quickly. They were done and gone by about 2pm and cleaned up everything behind them. Will definitely use Ruff n Tuff again. Happy with the product! The kids have been playing outside more often and the dog loves it! read more

Ruff n Tuff Turf - Artificial Turf Near Me - Irvine, California

A year of this nightmare continues. The weed barrier has now disintegrated. The company finally got back to us and said this was not covered under warranty. That the type of weed that was coming through was under the contract as not covered (Nutsedge). We waited around all afternoon for someone to show and they never knocked on our door. Just took a peek and left. Bad business. Well... we had several botanists identify our weed. It is Bermuda Grass, NOT Nutsedge. The contract says NOTHING about Bermuda Grass therefore it should be covered. Not to mention again that the weed barrier has now disintegrated. Some warranty you back. Shameful. For the price we paid we expected better service and communication. AVOID this business! read more

Excellent work by an excellent company. Bob gave a very personal and informative presentation via Zoom after sending me samples of their high-quality, US-made turf. Within days their crew had installed a beautiful 50'x13', 5-hole putting green with a lush fringe in my backyard. The job was done in a day and a half. His crew did an excellent job of leveling out a slight slope while preserving a challenging putting environment. The dog loves running across it but has shown zero interest in befouling it. I'm very happy with this company and it's work! read more

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Ruff n Tuff was awesome! Thet did a great job transforming my lawn. They were fast, efficient, professional, timely and cost effective. Their products are top quality and i was extremely pleased with their customer service, knowledge and installation crew... I would 100% use and recommend them! read more

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I needed my back yard done. I had dirt and weeds. I was undecided in what to do since it is a big back yard. So I chose Ruff and Tuff Turf for my project. read more

Ruff n Tuff Turf - My turf is BEAUTIFUL - Artificial Turf Near Me - Irvine, California

I can't say enough what a pleasure it was to work with Bob. Once I decided on the turf type I wanted they began work shortly after. Jose and the crew were very nice and cleaned up after each day. I highly recommend this company. Thanks again for my beautiful yard. read more

Ruff n Tuff Turf - Before - Artificial Turf Near Me - Irvine, California

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Robert and his team at Ruff n Tuff did an amazing job on my yard. My family and I are amazed at the difference. The whole process was seamless, pun intended because so is the turf, and easy from start to finish. I would highly recommend this company. read more

Ruff n Tuff Turf - Before - Artificial Turf Near Me - Irvine, California

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These guys are great! We wanted to replace our old turf because over the years it started turning yellow and looked horrible. We met with Zach and he was amazing. He showed us the difference between his company's turf and the lower grade turf. He was patient and very knowledgeable. We agreed to get it done and he told us the workers would be here for a couple of days. The next week a group of workers came, and got to work. When I say these men work fast, I mean they work fast! We are so happy with our decision to go with ruff n tuff. read more

Ruff n Tuff Turf - Our artificial turf done by ruff n tuff - Artificial Turf Near Me - Irvine, California

Extremely professional and do great work!!!!!! We searched and searched and searched before settling with Ruff n Tuff and we couldn't be happier with the results. read more

Ruff n Tuff Turf - Artificial Turf Near Me - Irvine, California

Staff was courteous and very professional. They did an excellent job. I'm very pleased.

Love what you did with my backyard...thank you! It's going to be a summer to remember! The artificial turf is super plush and looks identical to real grass! read more

We selected Ruff n Tuff after talking to their sales rep that came to our house. The grass looks amazing and is made in the USA, although they are priced higher than other local companies. The Bad: Some time between the installation date and when we agreed to the contract with the sales rep, the sales rep left or was let go by the company. The scope of work as agreed upon by the sales rep didn't seem to agree with what the installation crew thought needed to be performed. This led to the grass and pavers not being installed to our expectations (not even close). We had a lot of back and forth between us and this really nice young customer service gentleman named Brandon. The Good: Bob, the owner, called us and apologized and explained to us what happened. He had his crew redo everything (which was a lot of reworking for such a small job) and was completed within a day. Appeared to be a miscommunication between the former sales rep, the installation crew and ourselves; however, the owner wanted to do right by us and absorbed the additional labor/material costs. The install crew was amazing. I wish I caught their names. They were extremely polite, respectful and cleaned up after themselves. They worked so hard, fast and efficient.... And on the entire day before Thanksgiving. Things happen. And in our case, it did; however, Ruff n Tuff "made right by us" and I would recommend them to all my neighbors and friends. The work quality is amazing. read more

Ruff n Tuff Turf - After Ruff n Tuff Installation - Artificial Turf Near Me - Irvine, California

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Staff were very accommodating and respectful, overall i love my front yatd, they did a good job

I wanted a low water, cleaner looking yard to my new home. Lucas spent a lot of time explaining the process of their turf installation. I liked that they use US Made turf that doesn't fade and is more lush than many competitors. They use special ingredients other than sand underneath that keeps the odor of dog urine away! I was at a loss of what I wanted to do. Lucas sat down with me and helped design a lovely front, back and side yard that my dog and I can enjoy for many years. The workers arrived on time every day and were helpful putting back furniture and the many heavy crystals I have. The company has financing and Lucas worked hard to insure I received the best price possible. This is absolutely is the best company for artificial turf. you will not be disappointed. read more

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My experience with this company was outstanding. i researched dog friendly artificial turf and learned about the right ways to install and how some companies reduce costs by cutting corners. When the process with Ruff-n-tuff was explained to me it was spot-on to what the experts said was the right way to go. Installation was within 2 weeks and completed in a day and a half. The workers were efficient, professional, and knowledgeable. My dog loves the new turf! and if think it looks great! Great product, great warranty, great customer service. Fair price. read more

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First of all, the artificial turf quality is amazing and great value for us. Also, the other amazing things that each of the person very sweet and nice. They are trying to help for any sensitive points as well. After that they are cleaning up nicely and asked for us what we need any specific things. Every thing was amazing.. Start from phone call, client service representative, designer, manager, and constructors. (I am bad memories a person, but they makes me remember all of the step names. I wish to more concern to build up in the future with Rudd n Tuff Turf. read more

Ruff n Tuff Turf - the artificial turf quality is amazing and great value for us. Also, the other amazing things that each of the person very sweet and nice. - Artificial Turf Near Me - Irvine, California

Customer service is poor. Owner gives you the run around and states he will come out to inspect the work that was done in my yard. It's been over two months and he has yet to come inspect or send workers to fix the issues I addressed. I have two small boys who enjoy playing outside and there are screws sticking out from the turf. Not happy one bit. If you need turf. Look somewhere else. read more

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Anthony came to our house was very friendly, polite, and knowledgeable. He took measurements and showed us samples of turf. He then presented us the estimate. They were our first estimate we received so we wanted to have other estimates before we committed. After 3 other estimates we decided to go with ruff n tuff turf. They were by far the best quality turf, best quality under the turf and could get in installed the quickest. They also were not the cheapest but couldn't beat the quality. Install day came, Workers were professional. There were 5 of them. Removed our old lawn and installed new turf all in one winter day!! Couldn't be happier! read more

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Unfortunately our original plans for the backyard fell through one week before our daughter's birthday party. I was up til 3am emailing local turf companies to have them come out & get an estimate asap. Ruff & Tuff Turf contacted me right away and we booked an appointment for the next day. Lucas was great, knowledgeable & got things done. He came on Saturday for an estimate, had a crew out on our property by Wednesday & finished on Thursday! We were so fortunate to be able to make it on there schedule with our crazy time constraints. Overall Ruff & Tuff Turf was a pleasure to work with & did an amazing job in transforming our backyard so quickly. Now our backyard is ready for our daughter's birthday party & we're able to share it with our family & friends! read more

Ruff n Tuff Turf - My favorite part! Always been a dream of mine to have steps like these - Artificial Turf Near Me - Irvine, California

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We refinished our backyard and Ruff N Tuff provided the turf and stones. Anthony was responsive and detailed. He responded to all of our requests quickly which included getting samples of the stones and also a modification to the turf area. The crew that arrived worked quickly and professionally. The yard came out exactly as planned. read more

Ruff n Tuff Turf - Artificial Turf Near Me - Irvine, California

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Amazing experience from start to finish. Could not be happier with our yard! This company is very professional and the communication was excellent. read more

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Robert Hudgens an his team made this process smooth as possible. From sending you out a welcome kit to determine which turf best fit your family and pet needs to the installation. Pricing is awesome as well. Thank you for making my yard look like paradise. read more

Ruff n Tuff Turf - Artificial Turf Near Me - Irvine, California

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Ruff n Tuff Turf did such a great job installing the turf in our backyard and pool area. I was so impressed with the company from the start and the finished project did not disappoint! We have spent a lot of time and money to landscape our yard, but the grass just never held up. I guess I refused the idea of turf for so long because I was concerned that it would look out of place or cheap.The turf looks great with our natural landscaping- I only wish I had found this company sooner. They are true to their word and will work with you to make sure you are pleased with the result. Highly recommend! read more

Ruff n Tuff Turf - Backyard turf - Artificial Turf Near Me - Irvine, California

I've got 3 big dogs and have struggling to have a nice backyard for ages. I've gone back and forth trying to decide about artificial turf, and I'm so glad I finally went for it!This was by far one of the smoothest installation experiences we've ever had in the 25+ years we've been in our home. Bob was so thorough during the initial consultation, breaking down all of the options and showing me via aerial view the space of our yard with exact measurements and specifications. The artificial grass we chose is gorgeous! Soft and oh so green. Instantly our backyard looks brand new! And they did the entire thing in less than a day! Arrived by 7:30am, and cleaned up by 3:30pm. Communication was great throughout. Exceptional! I couldn't be happier! I HIGHLY recommend Ruff n Tuff Turf. High quality, great service, and definitely worth the investment. It's increased the value of our home and has instantly elevated the appeal of our property. My pups and I are very happy. 5 stars! read more

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Excellent sales experience, product, and installation. We would use this company if we needed to (not likely to any time soon because of their amazing warranty). We have told many family and friends about these guys and would recommend them to anyone. The sales person was knowledgable, accommodating, and not pushy. The installation was done in under a day and zero mess was left. Our dogs were not scared to play on the turf. In fact, they seem to treat the turf as if it were natural grass! read more

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Over priced for the work . The back yard is nice now but definitely would have shopped around more first . Part of it is already coming apart Also be waist of the the financing read more

I have never written a yelp review but I felt this was warranted. After the salesperson assured us that this was PET turf and would have no odor issues and would last. 15 years, not even a year and $15,000 later the smell is atrocious and when I reached out to owner, he was less then interested and said some dogs have higher PH and he would send me a free bottle of enzymes to help the smell which I have not received and have already used . I am more then disappointed and would not recommend this company to anyone! Terrible customer service and could care less about his customers! Awful read more

My Ruff N Tuff green is outstanding. From the start, the company sent a professional looking box of information and product samples. Next was an informative video conference with the planning team. Soon after that meeting, a team of 5 and 6 installers arrived and installed my green and pitching area in only two days. The installers asked for my input during the entire process. Even with heat soaring above 100 degrees, they still were very professional and hard-working. I am thrilled with the quality of my final putting green. Also, their pricing was very competitive with other companies. Thank you Ruff N Tuff team! read more

Ruff n Tuff Turf - Putting green with bordering "first cut", sand trap, and pitching area between Joshua Tree and solar panels. - Artificial Turf Near Me - Irvine, California

We recently moved into a new home that has approximately 400 sq. feet of grass in the backyard. When we first moved in, the grass was half dead and extremely patchy. We attempted to reseed the backyard, but it wasn't growing back. With sandy dirt in our yard, our dogs were constantly tracking dirt into our house, and we had to find a solution quickly. We considered doing sod, but knew that would require a lot of ongoing maintenance such as watering, fertilizing and mowing. We started researching turf options and quickly found Ruff n Tuff Turf. When looking for turf, we had two non-negotiable wishlist items: dog-friendly and looks like real grass. Mel from Ruff n Tuff Turf came to our house to meet with us about their services. She explained why their process is different, and how it can effectively prevent odor from pets. They use unique technology that you won't find anywhere else. With two dogs, having an odor free yard was very important to us especially because of the warm temperatures in Southern California. We knew that we had to find a company that prioritized dog-friendly installation and products. Ruff n Tuff delivered. If I'm being honest, I was the one pushing for turf. My husband was not convinced that turf can look like real grass... until Mel showed us the products that they offer compared to competitors. The quality was completely different. Ruff n Tuff's products truly looked like real grass and were the most impressive turf options that we have seen. We feel confident that we picked the right product that was made in the USA and is toxic-free for our pets. This specific turf doesn't get as hot as other artificial grass which was a huge plus too. Less than one week later, our turf was installed in our backyard. The install crew arrived around 8 am. They quickly removed the grass, dirt and roots that had been occupying that space for countless years. They checked in with me to confirm that everything was exactly how I wanted it. By 2:30 pm, they were finished! It was such a fast and seamless process. After months of looking at an ugly backyard, we are so excited to have family and friends over to see our new home. Our backyard has completely transformed. We would highly recommend Ruff n Tuff Turf to everyone! If you're on the fence about getting turf, contact Ruff n Tuff. They will help you make an educated decision about investing in turf just like they did for us. We couldn't be happier about our experience with Mel and her team. And most importantly... our dogs love it too! Images: We still need to add our Mexican Pebble to the backside near the greenery wall, but here's some before and after pictures of the space. The turf looks better than real grass! read more

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Great service. The project was done in a day. My dog and I are thrilled with the results! read more

Ruff n Tuff Turf - Artificial Turf Near Me - Irvine, California

Awesome job! From the time I chose the turf to installation was less than 2 weeks and it only took that long because of the rain. The crew that installed the turf was very respectful, they did an excellent job cleaning up afterwards, they left my yard cleaner than it was when they showed up! I would highly recommend Ruff n Tuff Turf for any turf needs! read more

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I loved my yard after the gravel project was completed. I'm not on my yard often so, 16 months later I feel like I've wasted lots of money. read more

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Jose's crew was fantastic! They knew what they were doing and did a excellent job. We had a few little bumps and bruises to start but ownership saw the problems and resolved the issues immediately. This is a quality company, they stand behind their product. My hope for them is that they increase their business in the Coachella Valley. There are many artificial turf companies around but if your going to spend the money spend it right and call RuffnTuffturf. read more

It was such a pleasure doing business with this wonderful company and can not recommend them more! They made the process painless the entire time and even finished the job early. The team was professional and the project manager Brandon was so kind and helpful. We are so happy with our yard and will definitely be doing business with them again for future backyard projects. read more

Ruff n Tuff Turf - Artificial Turf Near Me - Irvine, California