i was looking for auto repair estimates this week and i spoke to three local places, one called back with an estimate in a few minutes, one texted me a link for a complete quote with variables and then when i called rum river who i have used several times in the past i was ridiculed and spoken down to like i was an idiot because there is no way to know what the cost would be until they got the car in and looked at it. well, that is why i asked for an ESTIMATE... for specific repairs ......they know what they will charge for specific repairs for the vehicle in question.....when i get treated this way, i will NEVER use them again. Treat your customes with respect if you want them to spend money at your place. shame on you, I will be telling everyone i know how you treated me. read more

I just had an oil change, but service was quick, efficient and reasonably priced. I will be back! Thank you. read more

The folks at Rum River auto did a great job at being clear in their communications and making sure they checked in with me before doing any repairs. They also saved me some money as they told me I didn't need a repair that another automotive shop tried to sell me a while back. They were professional and very courteous, as well! I had to leave my vehicle for the day, but they had a free courtesy car for me to use so I did not have to arrange a ride! They also did a few extra things for free like rotate my tires and such which was very helpful. When I left, I also had a nice gift bag full of various coupons and deals and one free car wash! Would highly recommend them! read more

A repair shop you can actually trust. Great people...Great prices...Great service. Every single time!

Good service in a timely manner. Friendly. Reasonable price. Called as soon as the service was completed.

They charge 200 dollars to just look at your car. Then when gave us the total of what the repair would cost it was over 3k so we took it so another place. Our bill after repair was 1300 less then rum river wanted. I will not waste my time or theirs by returning read more

I have had several 6 on my vehicles. They are reliable, curtious, professional, and have experienced mechanics. They do not suggest a repair that is not needed. 6 drive to make sure my van ran well. They are a trustworthy company that I would highly recommend. And is the reason for my 5 star review read more

There is nothing better than finding a car repair place that instills trust. That is what Rum River Auto has done for me. They are friendly, honest and reasonably priced. I will never go anywhere else. read more

My aviator recently had over heating issues. Rum River replaced radiator. 2 weeks later went to ford dealer and they replaced the clogged heater hose. Waisted 700.00. Perhaps Rum River should purchase a heat sensor gun. read more

Had an alignment done truck runs straight and true. Good price nice friendly folks. No problem with time and even gave me a.ride home.

I moved and started using Rum River Automotive a couple months ago. Finding a mechanic that is reasonable, reliable and honest is hard to find. I found all this and a pleasant, smart, and friendly staff at Rum River Automotive! I would recommend this place to anyone! We have returned many times since to maintain our cars and nothing but good things to say about the experiences, the work done and the reasonableness of the cost to do so. 5 stars! read more

These guys are the best in the business! Extremely trustworthy and respectful. They do what you ask and only what you ask. They aren't going to try and talk you into costly, unnecessary repairs. They are understanding if you choose to do a repair on your own. They are personable, courteous, and very fast and flexible with their schedule. They work hard to fit you in, even when they are busy. They are reliable and extremely knowledgeable, and great at pinpointing any difficult to determine issue with your car. Clearly, I highly recommend them. They do great work and are a very well run business! read more

My car repair was done well and in a timely manner. Price was reasonable. Thank you.

My first time using Rum River Automotive was very positive. I needed new tires, and they were very helpful with deciding the correct tire for me within my price range. Service was prompt and courteous. I will use them again. read more

I really like this place. I never feel ripped off or any additional charges surprising me when I pay my bill. I have been using them since 2013 and they are really great to work with. They do great work and are very professional. The only thing I wish they offered clients was AAA benefits. read more

Dependable service and the staff is very friendly. I like that you can make an appointment using their app and they get back to you right away. Highly recommend. read more

Have never been disappointed with Rum River. They have always been very courteous and prompt with the handful of times I've had service done there. When we needed new tires he gave us multiple options and didn't try to upsell us. I will continue to bring my vehicles here time and time again. read more

I have been taking my vehicles here going on three years. I have always been happy with the service and very confident in their work. They have high integrity and have always repaired my vehicles to 100% making sure my vehicle is in proper working and safe condition. I will continue to have Rum River Automotive as my go to shop when it comes to any mechanical repairs or standard maintenance on my vehicles. I highly recommend Rum River Automotive not just for the excellent service I receive for my vehicles, but, also, the customer service is top notch. Keep up the excellent work Troy, Kelly and the wonderful mechanics!!! read more

This place has never done me wrong. Always honest, and they take their time! Brought in a lifted truck on 35s for an alignment and they guys went above and beyond to get it aligned! The truck drives great... Have had them do alot of other work for me that I was not able to do myself and they have Always been professional and honest. Bringing another vehicle in tomorrow and I would recommend these guys all day! read more

I am extremely happy and impressed with Rum River Automotive. I was warmly greeted by Kelly to get my Isuzu Rodeo in for repair. There was some extensive work required. I was informed prior to the work being done to get my authorization which I did authorize. The work was done in an efficient amount of time. Some parts were needed to be ordered and due to the make of my vehicle the parts are not a standard item, but they were able to locate all that was needed to repair my vehicle. Troy let me know all that was required and when it was time for me to pay, Kelly went over each item that was repaired and or replaced on my vehicle. With respect to the cost, it was very reasonable. I was extremely happy about how fast the time it took from when I brought my vehicle in to the time I picked it up. My vehicle runs much better now. Actually, it runs better than it ever has. I really like their Rum River Automotive app which keeps me up to date on all my service records at the shop as well as helping me keep track of services I will need in the future A.k.a. oil changes, tire rotation, etc. Would I recommend Rum River Automotive? Absolutely, I will not take my vehicle anywhere else. If you need an auto repair shop or to just have regular maintenance performed, this is the place to go. They care about you as well as your vehicle. Rum River Automotive is #1 in my book!!! June O'Neill read more

Most dependable and trustworthy service center I have ever found. They were courteous and demonstrated an in-depth knowledge of the vehicle. I have been taking my vehicle there for years and have never been disappointed with their service and found they stand behind their work 100%. My 2002 Jeep is still running as good as it did when I drove it off the dealers lot. Wouldn't take my vehicle any place else. read more

They are a very personable and reliable service provider. They made sure I understood all aspects before moving forward with the different services provided. Thank you! Shannon read more

By far the BEST customer service in this industry, in this area. I'd gladly drive extra miles for their service. No pressure sales at all from them, which was great! I was also greatly surprised I received a handwritten thank you note for my business with a generous coupon after I was here. Highly recommended! Ask for Ryan too! He always does a fantastic job on our cars!!! read more

I just moved to the area a few months ago and needed an oil change so I looked on Angie's List to find a reputable establishment and this place has not disappointed. I was able to get the car in in a timely fashion. I did not meet Troy, however, he personally called me a few days after to thank me for the business and to let him know how I could become a loyal customer. WOW! This was fantastic customer service. Another few days went by and I received a card and letter showing his appreciation as well as $25 off any service. What a great company! Thanks so much for taking the time and appreciating your customers! read more

Great service as always, they treat there customers with respect and always let you know what they did and what is needed. They will let you know if it's a right now thing or in the near future. Thank you Rum River Auto for giving me the trust I need!!! read more

We have been using Rum River Automobile for over 15 years and they have always treated us fairly. We generally put over 200,000 miles on our vehicles and they work hard keeping them on the road for us. Fast, friendly and trustworthy, Troy and his team are good as it gets! read more

I am very disappointed with the service I received from Rum River Automotive. I brought our truck in for it needed a new transmission. (This was warranty work through a third party warranty service.) Transmission was replaced and when we picked it up it started acting up only 30 minutes after leaving the shop. I immediately called the shop and told them it was not working right. The issue was not occurring all the time so we were told to bring it in when it was occurring. So we did, and of course the issue did not reoccur for them for the 2 days they had it. So when they called me to pick it up I was told that there was a diagnosis fee of over $130 for us to pick it up and we would have to pay this fee out of pocket each and every time we bring it in until they can get the issue to occur for them. I was never told that I would have to pay a diagnosis fee for this and felt this was horrible on their end for the issues started occurring 30 mins after we picked it up from them!!! The only labor they did to the truck was their mistake in the beginning for the shifting linkage was off from when they installed the transmission. So in short they drove the truck 2 times and the issue did not reoccur for them and charged us over $130 and would continue to charge us until the issue occurs for them. Appalled by this, I called around to multiple places after finding this out and not one told me that they would charge a fee for them to drive it around and try to get the issue to reoccur. I was very upset by this and will not EVER give my business to Rum River Auto again. In my calling around inquiring about how other shops operate or handle these types of issues, another shop in town, that DID NOT even do the initial work on our truck, offered to help diagnose the issue at no cost out of our pocket. If we bring it to them when it is acting up for us they will drive it around for without charging us anything. I understand that there are wages that need to be paid and it is covered by the labor costs, the diagnosis fee and what not, but when you have issues with something 30 mins after leaving and it is not an issue that is constant, I feel that Rum River Auto should stand behind their work and help us try to figure out what is wrong without charging us each time. read more

I am disgusted by this business. My daughter and I brought her car in to get an alignment. We had just had new tires installed and also a new tie rod. The service technician claimed he was unable to do the alignment because the tie rod was the wrong one (it was just not he updated version, but it was new and there was NOTHING wrong with it). He told me that the car needed a new front passenger wheel bearing and ball joint - that the wheel bearing was so bad that the tire was actually wobbling. He also said the car needed new spark plugs and wires (which happen to have just been replaced in the car). They gave us a $1,000+ recommended quote for the repairs they said needed to be done. My husband went to install the new wheel bearing, and to our surprise there was absolutely nothing wrong with the wheel bearing that was in the car (there was zero wobble to the wheel bearing). The ball joint also was in perfect condition. The tie rod that they claimed had been installed incorrectly was actually just not the updated version of the tie rod for that car, however there was absolutely nothing wrong with how it was installed. In addition, the technician neglected to put back in the cotter pin that is emergency backup if something happens with the tie rod. I feel completely targeted by this company because I was a female going in for vehicle work. They assumed I was a clueless and vulnerable women and tried to take advantage of me. I would NEVER recommend this company to anyone. ZERO STARS!!! read more

Yuck! We took our Caravan here because the air conditioning was not cold. The owner said it would be $1200 to fix it. the owner kinda gave me the creeps so my husband took it to another shop for a second opinion and he fixed a sensor for $80 dollars and now it is cold. Very dishonest! The other reviewer is right. ZERO STARS for taking advantage of female customers. read more

Rum river automotive has great customer service and is very thorough! I have heard only great things about them!

Good fast,and friendly service.I payed a little more but when I left I felt completely confident that the work that was performed was of the highest standard. read more

I would recommend Rum River Auto to anyone in need of vehicle repair/service... Just brought in two vehicles, my wife's and mine. I had an oil change, so did my wife but her vehicle needed more repairs, they told us what should be done and what could wait. Job was done in a timely matter and as far as I can tell was done right... Vehicle is still trucking down the road. Great people and service. Thanks Rum River Auto, I will be seeing y'all again. read more