Absolutely loved living here!! This isn't just an apartment complex, it's a community. It's very…read morequiet, with great neighbors. The apartment mangers are fantastic! Very accommodating, easy to communicate with, and they are always frequenting the neighborhood helping people and checking on things. Very safe community. 4 stars only because the apartments are a little old and outdated. But everything functions, and if there's a problem it gets fixed quick! I hope they have a unit avail so I can move back in for my seasonal job.

We recently just closed on our new home. My partner is from the East Coast and was accustomed to…read morethe house buying experiences there. He was certain that we would be life long renters but Tibitha was able to help him finally see that home ownership was definitely in our future. She was able to help us narrow down exactly what we were looking for in our future home, showed us prospective houses quickly in this crazy market, shared her 20 years experience with us, and was able to answer all our crazy questions. We will absolutely use her in any future real estate needs and refer her to all friends and family for their home buying and selling needs.

Love working with Tibitha. She's a very likable, friendly person. She makes you feel like you're…read morethe only client she's working with. Very personable, prompt, patient, and quick to find out answers to questions. We appreciate her honesty and trustworthiness. She makes the whole process as smooth as possible. She's helped our family with several real estate transactions. Would refer her expertise to anyone!

When I bought my duplex I was living 10 hours away. So I needed a property management company to…read moremanage it for me. Tri Sun seemed very professional. The downstairs unit had a tenant who was inherited. Upstairs was vacant. The guy they found me moved in. Complained about the stairs being too steep and fell down them. There was nothing we could do about the stairs so we offered to break the lease. My other tenant called me and told me he had dogs, woman living with him and none were on the lease agreement except the old man who fell down the stairs. Tenant told me he didn't even look at the unit. His ex wife did and she was obviously just trying to get rid of him. But ended up spending nights there because he was having a hard time taking care of himself. I texted the property manager and he told me he was living alone with no dogs. Tenants were paying rent and everything was going smoothly until the construction manager called me out of the blue about how the main drain line was cracked and clogged without any clean-outs and whole stack needed to get replaced. I'm a plumber myself and could have replaced it myself. But I needed to get time off work. But the manager trying to make it sound as dramatic as possible said "sure it can't wait that long. Your tenant can't flush the toilet were putting him in a hotel at your cost" So I had them take care of it and the plumbing costs over $3000. Hotel was a $200 and they tagged on some caregiver expense. A couple weeks later I saw all these work orders from the downstairs tenant. With work adding up to another few thousand dollars. I then saw a quarterly inspection report. They charged me $200 for the walk in inspection. They do these inspections quarterly each year. There was only one work order for the upstairs unit and was for a broken window. They said they were gonna investigate the situation to see if he intentionally broke the window to charge him for it. Which they didn't do. After spending all this excessive money on them. I decided to check on my property and asked my downstairs tenant why she was putting in so many work orders and she told me they told her too. She said it was all things she could live with because she would rather live without the upgrades than to have her rent raised. And I said rather keep it that way over having to raise her rent and lose her as a tenant getting someone worse. She then told me the tenant upstairs may not even answer the door. Has been putting the trash outside buttbaked in a neighborhood with children around. I knocked on his door got greeted by a very sweet German Shepherd and walked in the unit with him only wearing his underwear and two other dogs shaking from being so scared. Dog urine staines all over the brand new carpet and dog feces everywhere. Beer cans everywhere and according to the downstairs tenants he kept flushing the toilet with it clogged overflowing downstairs into the entrance way destroying the ceiling tiles. They didn't even realize the drain was clogged until she called them. I decided to call them up to tell then the situation and they put in the eviction notice and the old man ended up getting ditched by his ex wife and taken away to some hospital and I never had to go through the court thank God. But however they didn't let me use any of the money in his security deposit to cover the damage. I decided to just move to Ohio. To fire them and move in the upstairs unit to fix it up myself and to eventually buy more properties out here. On the day of termination they showed me a receipt of all that I paid them and it came to a total of $9700 in just a span of about 8 months. Then it costed me about a additional estimate of about $5,000 to clean up the filth and fix the damage from the damage caused by the tenants they found me. Several weekends of my labor. This was a duplex with two units that were livable from day one. They completely destroyed my profit and I still haven't financially recovered and it's been over a year. I also heard one of the owners drives a $80,000 pickup truck.

I apologize for taking so long to update this. My experience with this company was great for years…read moreuntil it became a two-person team instead of just Cynthia. After that, I was told that they evicted a tenant for non-payment. That would be fine if it had been true. My house was supposedly vacant for a long time because I was told they were fixing damages caused by the evicted tenant and making required upgrades before re-renting. I guess they lost track of what they had been telling me. After several months, they charged me for the same repair twice, and then let it slip that the tenant living at my house complained that the repair needed to be done again. WAIT .... WHAT?!? Remember, I had been told my property was not rented, I had not been paid rent for several months, and I was bleeding thousands of dollars in repair costs, yet clearly they had a secret tenant living there. Before this happened, I had accumulated a large credit (I would cash out rarely) and they used all of my credit plus charged me thousands more. Totally unethical!! The company which had been honorable for years was no longer so. As a non-local landlord without a trustworthy property management company, I sold the house in 2019.

Living at The Woods of Liberty has been one of the worst housing experiences I've ever had. On the…read moresurface the complex looks okay, but once you're actually inside the unit, the problems hit you fast and they never really get fixed. There are serious issues with the building itself. I've had wasps literally coming into the bathroom from inside the walls, which is not just annoying, it's a real safety and health concern. There is visible mold, recurring leaks, and a constant feeling that the place is damp, dirty, and poorly maintained no matter how much you clean. What makes it even worse is the way management and the organization operate. Problems get brushed off, "fixed" halfway, or dragged out forever, and you're left living with the consequences. They are quick to take your rent but unbelievably slow to take responsibility for basic habitability and repairs. The way things are handled feels even dirtier than the mold and the leaks in the walls. If you're considering moving here, think very carefully before signing anything. Between the insects coming through the walls, the mold, the leaks, and the dismissive management, this place is not worth the money or the stress.

There are many problems with this apartment complex that the property manager seems to sweep under…read morethe rug when you move in. In the summer, the place gets so warm that the temperature constantly goes to 90 degrees or higher if you don't leave the A/C on full time. There are multiple leaks in the ceiling that maintenance never really fixes. They just say they're going to when you talk to them. My electricity was out for an extended period of time since Ohio Edison took my meter! The apartment complex claimed not to know about it but it seems very fishy that an electric company can just take your meter and stop service for no reason. After I finally got the electricity back after like 18 days (during which I had to move out temporarily), I just asked the property manager to lower my rent for that month. She refused and said that it wasn't the apartment complex's fault at all so her hands were tied. She even did a random inspection on my apartment during a weekday and interrupted a very important work meeting I was in for no clear reason. She told me that she informed me about it but I didn't receive any email or text correspondence from her. Overall, I'm very disatisfied with the way I've been treated like I don't matter as a tenant. I'm just hoping that when I move out, I'll get my security deposit back due to the multiple leaks that have occurred (not my fault but afraid apartment will try to pin it on me anyways). Advising a strict word of caution to anybody who wants to rent here! Be careful. The apartment leasing staff is only nice until you move in, and then they don't care about you. Update: After multiple complaints, the maintenance department did address my leakage issue but still did not fix all the leaks despite assurances that they would do so. The landlord did talk to me about this and said that she would try to do everything she could and improve her communication with me, yet I was still left in the same boat wondering what was happening with my apartment (there were no further texts/emails from her).

A great place to live. Quiet and family friendly. Great for the young folk too. Very clean and…read morethe maintenance is helpful. It has all the bells and whistles including central air/heat, a pool, fitness center, volleyball court, basketball court, pavillion, and rental party space. Pet friendly is always a plus. My husband and I are so happy to call this place home.

Don't do it awful! 4 other residents have same issues! No maintenance! Fence still broke, bugs no…read moreextermination, had call someone to fix washer!

Michael took care of all our needs and has been responsive to issues! He and his staff has worked…read morewith us to make our place quite nice. This includes finishes, flooring, etc. I would highly recommend these folks!