This place has the ability to ruin your day or be completely unmemorable. Yesterday I ordered my coffee, a lunch for me and a grilled cheese for my child. We had a conversation about the kind of bread and I went with the sourdough. My other items came out quickly but after waiting 15 minutes I asked about the sandwich and I was told "you didn't order one". I reminded the cashier, who was at the time standing away from the register, about our bread conversation and without even glancing up at me or the room, she motioned over her shoulder and said I could go order one. There was a line of people and I had run out of time. I called the manager and all he offered was a verbal apology before quickly hanging up. That same day, while waiting, I heard not one but two other customers complain that they had been waiting for something (like a basic coffee) and told "you didn't order one". I've heard countless tales of poor customer service and mistakes with no apologyies. I want to like this place because it is convenient. But the staff is generally pretty rude (aside from the bussers and kitchen team who are always happy, welcoming and appropriately apologetic when management level staff mess up), the cashiers and managers seem to exasperated by having to help customers and I'd say at least 25% of the time my order is missing something or incorrect. I'd rather go to the other friendly and beautiful coffee shop by the water but because Rustic offers online ordering and parking, I still begrudgingly go to them. I need to stop. I'm so tired of being let down by them and I know better. Please give the other mom and pop shop (by the ferry stop) your business if you can. read more

Sweet little spot in Tiburon. Very friendly staff, pretty presentations. We selected savory pastry's, a little disappointed that they did not offer to warm them. After sitting down, we walked back and ask them to do so, and they gladly did. And YUM! read more

Food and Chai tea is overrated and overpriced. Starbucks Chai is better than this. Sorry just expected more from this place at this location. read more

I'm not a local, so I cannot say anything about how this place used to be, but I don't understand why the ratings are so low. I understand the prices are a little steep for sandwiches and the such, but I had no severe qualms with anything I ordered. We split an almond croissant and avocado toast, then ordered cortados and a hot chocolate. The avocado toast was definitely steeply priced, but that's all avocado toast if I'm being honest. It was just okay. The almond croissant was delicious! It was delightful when warmed up, and flaky and filled with really delicious almond creme. The hot chocolate was some quality hot chocolate for sure. Really rich cocoa, not saccharine. The cortados were made well, and when one of us found it a little too cold for their liking, the barista graciously remade it even though they were fine with him just warming it up. +10 for great service. I enjoyed sitting in the cafe, the white accents were very appealing and there was nice music playing, along with people working or chatting. I'd probably come back here if I was in the area!! read more

Rustic Bakery - Bakeries Near Me - Belvedere Tiburon, California

We placed orders for sandwiches and coffee and waited over 40 minutes for our food and drink. The folks at the counter didn't give us any notice regarding the wait times or how backed up they were. The sandwich was mediocre at best, the cookie was fine. I don't recommend coming here. read more

Really bummed to submit this but this is the 3rd time I've received a breakfast panini with straight up rotten avocados. This is how people get sick. read more

Rustic Bakery - Rotten avocados in Breakfast Panini (3rd time this has happened) - Bakeries Near Me - Belvedere Tiburon, California

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I've tried to love RB but the employees are not trained at all. I asked for a Cappuccino- I got a double espresso in a slightly larger cup with some foam. No milk. I asked the woman if it had milk and she added some steamed milk to it. This was just one of many slip ups Over many months of trying. After Oscar left, it went downhill fast. I'm not going back. read more

Not the same standard as the Larkspur location. I've attached a photo showing the chicken salad sandwich from both locations. Bakery items are the same, staff is friendly, and the location is very nice, but the sandwiches were very different. read more

Rustic Bakery - Top: Chicken salad sandwich from Larkspur location. Bottom: Chicken salad sandwich from the Tiburon location. The sandwich wasn't the same - Bakeries Near Me - Belvedere Tiburon, California

I've put off this review for a couple years as I want to be supportive of my town's local businesses... but unfortunately despite numerous visits (I try to go every couple months at least to give it another chance), I've just been pretty disappointed with this Rustic Bakery. After being wowed by the Rustic Bakery in Larkspur, we were so excited to learn Rustic Bakery was coming to Tiburon to add some much needed culinary pizzazz. We were literally counting down the days until the opening day! Unfortunately, Tiburon's Rustic Bakery is extremely underwhelming despite the strength of its commercial products and, well, basically every other Marin location. I don't really understand how it could be possible but the food quality really doesn't seem to compare to the breakfast items and lunch sandwiches I have tried at the Larkspur location. Some menu offerings also are limited relative to the other locations, and with each subsequent visit there seems to be less and less on the menu boards and even less freshly made items in the glass cases. I came in at 8am just this past weekend, just a hour after they opened, and they did not have any ready made baguette sandwiches left. There wasn't really anything in the case at all besides bottled beverages, and even the pastry section seemed to have halved from the last time I visited maybe 3 months previous. Service is also lacking -- yes while all the staff is super friendly, there just general confusion about who does what. I thought it was just teething issues with new staff when the restaurant first opened, but the service continues to be painfully slow and uncoordinated after years of operation. At least twice I have gone in and despite being the only customer and there being several staff members around, it still would take maybe 5 minutes before someone would come to take my order. The ambiance and decor and seating though is all lovely... and I do love Rustic Bakery crackers! However admittedly I'd much rather pick up a box from Woodlands grocery store next door (which is also where I prefer to get my morning pastries and coffee)! read more

I honestly don't know which is worse, between this location and Magnolia. Depends on whether you want an attitude with your order (Magnolia) or a completely screwed up order and long wait (Tiburon). Rustic has some great offerings where their food and pastry is concerned, don't get me wrong. I'll probably just stick to the country mart location. read more

Gorgeous shop with so many tempting choices I want to eat here everyday until I try them all. All the pastries are large and shareable or you can order from the menu. I had the avocado toast with egg and the avocado was fresh mashed. My egg was a just barely hard boiled perfection. The staff was kind and helpful with all my questions. read more

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Delicious food and great service. We had a family group of 16 that needed to eat breakfast together. I ordered the day before and manager Chris had it all ready for us when we arrived the next morning. We enjoyed sitting and eating in the courtyard. read more

They gave me the wrong dressing on a 17 dollar salad with nothing on it but chicken. I ordered the Asian Chicken salad and instead of the peanut dressing the gave me a vinaigrette. read more

Tucked into a strip mall, this clean, bright cafe has a "local favorite" vibe. The steel cut oats are the best I've ever had. So creamy, with a perfect garnish of sour cherry compote. My only complaint is that my London Fog was served all London, no fog. When I pointed this out, the server brought it back to the barista and returned with an ordinary Earl Grey with milk. If this tea has vanilla in it, I can't taste it. Sipping my tea at the cafe window, watching the Tiburon fog roll gently over palm and fir trees, I guess I don't mind. read more

I would not recommend this place to anyone, save your money and go down the street. I was looking for a nice coffee shop to do work in. The interior is bright and the place has the sounds and smells of any other coffee shop. I went in and found a table to sit at; since the line was very long, as I was getting settled and pulling out my laptop to start my work... I noticed that the employees were giving me dirty looks, especially the cashier. I could sense something was off, I just kept sitting and doing my work as I waited for line to get shorter. Out of no where, the cashier approaches me and says "you're not allowed to sit here, the table is for customers only, you have not ordered anything from us" I immediately felt so unwelcomed from this coffee shop that is suppose to be this social/gathering place for the people of Tiburon. I was also caught off guard since at any other coffee shop, I notice people just walk in and sit there without anyone saying anything. Yet here I am getting dismissed. I ordered a sandwich online since the line was still pretty long. The fact that it was assumed that I wasn't a customer just because I didn't stand in line and order from the cashier. read more

I decided to get takeout from this place as I remember I ordered takeout during my stay at Napa. I ordered the Avocado Toast and it was pretty good mostly. The Avocado Toast did not taste as good as last time I got it here, which was a year ago. I still think this place is good, but it does need some improvement before I can rate it 5 stars. read more

Not even worth a 1 star !!! Bad service , not pleasant workers. They serve me cold coffee with different milk of what I asked . Very disappointed!!!! read more

I really love Rustic Bakery in Tiburon, and I cannot and will not ever get tired of this place. In all of the years that I have been patronizing it, three (3) to be exact, there has never been any disappointment at all. Food has been consistently delicious and satisfying. Ingredients are always, always fresh. The staff are especially wonderful, warm, hospitable, friendly and professional! A special shout out to Ari and Edwin who are such amazing team leaders! Keep up the great work and thank you sincerely for your continued excellent service! read more

The first time I came here they got my order wrong. I ordered a tuna melt and got a tuna sandwich on focaccia. I realized after I had eaten a few bites and it was so good I didn't care (and came back again). So today I ordered a tuna melt on whole wheat and they got it right! Good as well, but definitely would try it on their delicious focaccia. The grilled cheese on pan de mie (white sliced bread) is amazing. I've ordered it twice now for my kids and if I sneak a taste I immediately pray for them to want to trade me. Delicious pastries and cookies. Come early because food sells out and if you snooze, you loose. read more

Rustic Bakery - Tuna melt (comes with side salad) - Bakeries Near Me - Belvedere Tiburon, California

All the negative reviews made me hesitate coming here for a quick bite, but I found the service to be sweet and welcoming, the quiche to be scrumptious and well portioned, and the cappuccino was surprisingly European with the right ratios of foam and milk. I'll be back read more

The pastries are actually quite good, but the coffee is mediocre and the service abysmal. The staff seems well meaning, but hopelessly bewildered. I can only chalk this up to poor management. I really wanted to like this place but after multiple- let me reiterate - multiple subpar experiences here, I am done with this Rustic Bakery. read more

Love the food. Quiche and oatmeal are sooo delicious! Sadly, the service has tanked. Slow and chaotic. Coffee not great.

I want to love this place. I want you to love it too. The vibe is great. Clean and bright. V cute as the kids say. But the food is just ok. Looks amazing. And yes, it will impress your grandmother. But as a foodie millennial, it's just decent. Priced appropriately for the area but still high. Quiche crust was passable at best, pastries were nothing special, and coffee was dark, poorly prepared by the barista, and very bitter/bad. That might be how your grandfather likes his coffee, but it was an overall subpar experience. But I have a feeling their target market is the 50+ crowd. For them, maybe it's a five star experience. I'm sure Mimi and papa would enjoy it! For a mid 30's millennial, put me down for two stars. Would not come again. read more

The store was barely crowded when I placed an order for a breakfast panini to go. I waited 20 minutes and then I saw someone who had placed their order after me come up to the counter, find their item and leave. So, I proceeded to do the same but had (I think) the owner tell me to step back and let me know the orders would be called out. Nope, mine was sitting there with no one calling out orders. Lots of angry folks standing around waiting with no one taking charge to hand out orders. I won't be going back. read more

Rustic Bakery has always been one of my favorite breakfast, brunch, pastry shops when I am in Tiburon. I love all of their pastries and sandwiches. Today they went above and beyond. I placed an order to be delivered by a third party service to a nearby business. I called in the morning to replace coffee for tea, since there wasn't an option for tea on line. Oscar answered the phone and was so helpful and accommodating. He offered cream and honey which I did not think of. It was so thoughtful of him. Later, I got a phone call from Oscar letting me know that my recipient did not receive the order. I'm not sure why, since the delivery person called me to confirm the business. Oscar was so kind to prepared another order and delivered it himself. It is so rare to find a business and an employee (assistant manager) who go out of his way to take care of a customer. Oscar is a gem. Please support local businesses like this Rustic Bakery. Go there for the great food and the exceptional service. I highly recommend Rustic Bakery! read more

Unsure why there are such low ratings for Rustic Bakery as it's a cute little bakery/cafe serving up some great offerings. Seriously, it has a cool aesthetic, the staff is friendly and the assortment of pastries and menu items is really great! Honestly, it reminds me of something you'd find in Europe, not the states. With premade sandwiches on small baguettes, flaky croissants and a pretty extensive menu, you'll be able to find something that fits your fancy. In a recent visit, I opted for a black coffee and the salami sandwich because I was feeling super euro and they were both great. My only complaint is the brand of coffee Rustic has partnered with, Equator. Sure it's a local company but the beans are always over roasted and the coffee is so darn dark. I'd love it if they had a medium roast from someone like sightglass or even blue bottle. Oh well. It's a great little spot in a cool complex. Check it out if you're wanting a quick little bite to eat. read more

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This bakery employees the slowest people. There are 6 people working and they have 5 customers in the store and it still takes more than 30 min to get a grilled cheese sandwich. The prices are high, the food is good but the service make it not worth it. I would not go back there again. read more

March 2018: I'm tipping that the burnt, tiny tuna melt I received would not have been served to me if I chose to eat it in the cafe. I'm pretty surprised someone thought it was ok to serve this. See pics attached. read more

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Wow great place to go! Showed up about 9 am on a Sunday they had a lot left some things were sold out but the breakfast burrito & panini we got to eat there were fantastic! Also the baked Items were great too! The costumer service was fantastic the line was out the door but they moved fast! read more

Rustic Bakery - Bakeries Near Me - Belvedere Tiburon, California

My favorite breakfast spot in Tiburon! Love the ambiance, the variety of yummy breakfast foods, and the cafe latte. Look forward to our next trip so we can visit the Rustic Bakery! read more

Rustic Bakery - Cafe latte and yogurt parfait - Bakeries Near Me - Belvedere Tiburon, California

The service was horrible and the staff quite rude and condescending to me as well as other customers. They are edgy. Also, it was a chilly day and the heat wasn't on- all of the staff were dressed for the slopes! This isn't the first time I have had a bad experience here. I don't understand why this particular location has been so poorly managed compared to the Larkspur store but there are plenty of other choices for similar fare in Tiburon where the staff is nice. Don't bother. read more

We hit Rustic in Tiburon at 2:30pm. Two young men (teens) working the register and one playing with his hair, and playing with his hair....Watched him for 15 minutes. YUCK. Asked for 3 Asian chicken salads with the dressing on the side. Oh, they all come with dressing on the side. Get to the pickup counter and a woman calls my name and I decide to check the order. She doesn't seem to worry saying yes it's all there. Dressing on the sides. Get home.......NO DRESSING ON THE SIDE. How stupid can someone be? No hair nets or hair pulled back. The chef who DIDN'T put the dressing on the side had a hair net on. One star for that. Irks me so much that now for dinner we will have a soggy salads for 3 people. I guess we will hit Country Mart next time. They have always gotten it right. PS....The salads are tiny compared to the ones at Country Mart. Live and Learn. read more

This is a review for their online ordering system. Do not place an online order, no matter what you do. The folks here do not prioritize online orders. It's been 41 minutes since my online order, and I've seen exactly 17 customer orders served for people ordering at the counter, and yet - here I am waiting for mine, which by all right, should have been processed prior to any of the 17 customers who walked in a FULL 15 mins AFTER I placed my order. Not doing this again read more

Anyone that doesn't rate this place 5* a feel sorry for as you clearly have a hard time finding joy in life. We all had a different baked item and very quickly started sharing. Everything was fantastic. The coffee was smooth and not bitter. The staff was very attentive, friendly, and quick to serve. 100% recommend read more

Rustic Bakery - Bakeries Near Me - Belvedere Tiburon, California

We were few people in line and took forever and when I get to order then they didn't have soup of the day at 1:00 Pm , slow service ! No soup read more

Tiburon is SO lucky to have Rustic Bakery in the Boardwalk Shopping Mall. It's really help rejuvenate this sleepy town center. If you've never visited Rustic Bakery's other Marin locations, you are certainly missing out. On a daily basis, they're pumping out some of the best salads, sandwiches, and sweet treats in town. They're very committed to using local purveyors. The atmosphere is vibrant and unpretentious. The service is always quick and top-notch. Plus, this location also sells wine! I recently had the pleasure of attending their Holiday Bazaar where they have several wineries and food vendors sampling products + a live jazz band. It was so delightful! I wound up purchasing some sparking rose while i was there and a few goodies from the bakery. I just think it's so cool that they offer such a family/dog-friendly event to the community. I can't wait to return. Keep up the great work, guys! : ) read more

We love you so much Rustic. Chin up. I am so sorry for what's happening, and it's insane that this administration can even interrupt our lovely and loving bubble. We wish we could help you, and so sorry for what you are going through. It's massively unfair.... We will support you as you get through this nonsense, and sorry for friends lost to this. =( I've worked in F&B, and know, like most of our industry, your employees are the hardest workers on the planet, and a bunch of Marin people aren't rushing to fill those shoes. For those people who do so much work in our society, but are marginalized on the outskirts and disproportionately impacted by everything going on in our current administration and political environment, you can help out by donating to undocufund. Read more here: http://undocufund.com read more

Seriously so yummy!!! So glad i ignored the negative Yelp reviews and just went for it!! We ordered in the car on our way over to the ferry. Picked up our order sbd headed to the boat. Friendly service. Everything we tried was super delicious. High quality food for sure!! I had the quinoa super foods salad with chicken. So good! My hubby had the tuna sandwich. He liked it a lot. My teenager had the avocado and chicken salad (my son liked it, but didn't finish it, and I wasn't hungry any more, but couldn't let any of it go to waste. It was insanely good.) My other son had the roast beef sandwich. We subbed cheddar for the blue cheese and it was excellent. Like seriously good roast beef and cheddar sandwich. Again, I wasn't hungry at all, but couldn't let any of it go to waste. It was that good. read more

I've tried to love this place so much as it's located across my home, it's convenient, and there are very few other places to get breakfasts & brunches. Since they opened up I've gone at least once a week and been disappointed every time but today was the day I decided I will not set foot in there again. Not that the portions are getting smaller but they keep saying that they ran out of what I like to order by 10:30am almost every time. Today like other times, I asked for the oatmeal, they were out. Then breakfast burrito, they were out. What about quiche, there were out of that too. What about plain croissant with jam? They said they were out of jam also! When I called to see the manager, she said sorry we ran out and you should place online orders early in the morning next time! Bakery that runs out or everything, every time for years? She then said we don't serve breakfast after 10:00. I asked her for years you keep saying you ran out, why don't you say you don't serve breakfast at your bakery after 10:00?!?! Quiches and burritos are not necessary breakfast items! Then she said I can give you jam!!!! It's always a very stressful experience to be there with my guests and family. I am done With you Rustic! read more

I'm so happy to be updating this review. Over the past year the service at this location has continually improved so much so that I've been coming back more and more regularly. The phone is now answered, cashiers are courteous and I leave feeling valued even if I'm just picking up a to go order. Ari, the manager, goes out of his way to delight customers. I've personally had him make my day and been in line as he's done it for others. Way to go, Rustic Tiburon!! You have my wholehearted vote (and business)! read more