Staff is very friendly and patient though I did witness a guy use all 4 eye exam stations and the…read morelady tell him he got it wrong more than 4 times. She eventually passed him and told the next person that came to the counter that "she knew where she wouldn't be driving but couldn't tell them". Every type of person in there. If your board just go to hang out. Watch the world fall apart.

Surprisingly brief wait and excellent customer service…read more Highly recommend. I had trepidation about being able to get my but it was no problem.

One of the rudest, most disrespectful, and frankly disgusting places I have ever had the…read moredispleasure of dealing with. Thank you very much for leaving a combat veteran who has survived six IED attacks mentally exasperated, shaking, and completely overwhelmed after dealing with your staff. I have given more to this country than any of you ungrateful, clock in and clock out pieces of shit will ever understand, and the way I was treated was absolutely fucking insulting. The way your staff treated me was disgusting. Not just rude, disgusting. The attitude, lack of empathy, disrespect, and complete disregard for basic human decency were unacceptable. I walked out of your establishment mentally exhausted, shaking, angry, and deeply insulted because of the way I was treated. You have absolutely no idea what someone may be carrying with them when they walk through your doors. You do not know what they have survived, what they are dealing with, or how much it may take for them simply to walk in and ask for help. Instead of showing even the slightest bit of compassion or professionalism, your staff made an already difficult situation significantly worse. I have served this country and survived things that most people will never experience, and I did not deserve to be treated like that. If you cannot handle treating people with basic respect, decency, and professionalism, then you have no fucking business working there. The entire experience was disgusting, disrespectful, and completely unacceptable. Fuck the way I was treated. I will not be returning, and I will make sure people know exactly how I was treated at this establishment. I am truly appreciative that you clock in every day and keep sending your tax dollars my way. Assholes.

Horrible. Third time, just trying to get my DRL renewed, and after getting there an 1hr.45min…read moreearly, I am 5 people from the flake at the service desk and he says YOU ALL HAVE TO LEAVE AND COME BACK TOMORROW, it is 4:15pm and they close at 5:00PM. Wait...What?!? So because they get paid by the hour and they take their sweetest time we (the ones who work , and are losing time and money) have to spend another day in the nightmare. Oh, and DO NOT try to speak to any employee because they rude A.F. Simply lacking a bare minimum customer service skill. You can do better!!

I had an appointment. When I walked in and checked in I was a little confused about when I would be…read morecalled up. I was told, kindly, to have a seat and I would be called. There were only 2 agents on duty and a room filling up with people. The agents looked stern but when it was my turn I was greeted nicely and my business was completed without it being rushed and the lady agent was very nice. Even though I had to drive 30 miles to get there, their treatment took the edge off of the inconvenience. Thanks Shelbyville, TN DMV center.

Everything went perfect, couldn't ask for anything better, it would be nice if all dmv's were ran…read morelike this one

I spoke with Jayla on the phone. She was friendly, helpful and knew all the answers to the…read morequestions I asked. Thank you Jayla!

Worst experience of my life wasn't able to get anything done all because Bruce Martin doesn't know…read morehow to use a printer correctly to print off documents. This was incredibly frustrating and embarrassing for this facility. Don't hire people that can't use basic technology, now i have to go to another county clerk across town that knows how to use a printer do you see how silly that sounds.

I want to file a complaint about the terrible service I received at the DMV. The staff treated…read morepeople with disrespect and acted in a very rude and unprofessional manner. I felt like I was being treated unfairly and looked down on. The environment was uncomfortable, and some employees showed discriminatory behavior that felt racist. No one should be treated that way while simply trying to complete DMV services. I hope this complaint is taken seriously and that changes are made to improve the way customers are treated.

Recently moved to TN and needed to get a new DL. If you need a DL please, please make sure you have…read morethe documents you need. I needed my old DL and 2 proofs of residency and be ready to make a payment for your DL as well as ready to take a picture. I came in the day before to find out what I needed in order to be proactive. The following day I came without an appt at 8:45 am and it was already packed so remember get there early. Appts didn't seem to make a difference because the two people that sat next to me had appts and were not seen until 2 hours after their appt time. So get there before they open is what I advise. Take a book, charged phone or work items to work on because you will be there a while. To give context I finished a book while waiting. Yes, a whole novel was completed in addition to chatting with people I sat next to. Came in at 8:45 and left at 3pm. Spent so long there that the people I sat with instantly bonded and started clapping for each other each time one of us finally got called up to claim the golden ticket of finally being able to be helped and leave. Be ready to be there the whole day and remember to park in the designated areas as the back parking lot belongs to another business and you will be towed. The customer service was kind and helpful but more staff would be great to service the amount of people that are coming each day. So moral of all of this is: 1. Get there early 2. Eat breakfast and pack a lunch 3. Bring something to keep you busy 4. Bring all the correct documents so you don't have to waste another day.

A very convenient location, when I came in @ 9:30am on a Monday, there was no line at all. I…read moreneeded to change my out of state tags and if you did not already know, an emissions test is required (cost is $9.00), the closest one to this location is at 501 Craighead St in downtown, took about 15 minutes. Came back at around 10:30, again no line, picked a different kind of tag paid $126 and I was on my way! The address is 4009 Hillsboro pike in the Greenhills area.

Terry was EXTREMELY rude, dismissive and made what should be an exciting experience awful getting…read moreour marriage license. She made every opportunity a racial issue, rolling her eyes at my answers, and tried embarrassing me in front of everyone. I hope she finds peace with herself.

I want to thank Tiffani so much for helping me with my first name misspelled on my drivers license…read more She listened to my problem & within 5 minutes had me at the counter fixing my name. Thank you Tiffani. You went out of your way to fix things. The DMV is very fortunate to have employees like you!

Got our Real IDs today. It was a very good experience. The person was very nice and helpful. We…read moreonly waited a few minutes. T.M.

No customer service satisfaction here. Pointed at kiosk when kiosk isn't working. A108 called no…read moreone answers but when you try to use E108 because you think it's you they tell you it's not and make you wait instead of thinning lobby out

I live in Rutherford county. I have spent hours in the past renewing my license at the Department…read moreof Safety in Murfreesboro. My wife suggested I come to Lebanon in Wilson county to update my license. I have to say she was right. The people working there were courteous and quick. I was in and out in twenty minutes. The parking lot was full and the room was busy but everyone was taken care of in a timely manner. BEST EXPERIENCE I HAVE EVER HAD IN ANY DMV IN MY 48 YEARS OF DRIVING. GREAT JOB!!!

I have never had a bad experience at the Hart Lane Center (or the other license bureaus on…read moreClarksville Hwy, Centennial Blvd or Old Hickory in Madison). Staff have been professional and handled their business. Today was exceptional though because they have a tenured staff member at a table who is taking people as they enter and directing them and letting them know if they have all the right forms. She is clear about her expertise and calm and personable. When she had to redirect people, she did so in a respectful way. It was a welcome change from just going to a kiosk.