Rutland Nurseries Inc. your customer service with this potential customer, after my appt & eventual quote, is appalling! 1. Matt stated I should have the quote in 1-2wks via email. I waited until the end of the 2nd week before I left 2-3 phone messages on the business line. Then since no one saw fit to return my calls, I submitted a review on either their FB page, website or Google (now low & behold it's nowhere to be seen)...so that's when Matt called me. He claimed he already had the quote ready when I called & wanted to know if I still wanted it. I told him yes & reconfirmed my email address, yet it still took him another week to send it...so that's 4wks from the appt date. 2. I replied with questions & to clarify what we discussed in person. As of today, 3wks later, there's still no response...that's 7.5wks from the appt date. According to Matt, some of the work could be separately. Why waste my time & yours? If you're picky with whose property you want to work on, you could've/should've google searched my property & then gave me whatever excuse not to come look at it. Especially, if my already developed 0.9acre lot (not doing work on all of that) quoted at $33,632.30 wasn't a big enough job! Or did you see a certain reason precluding your company from taking on this job? Either way, that's your loss not mine. As I told Matt, this is the other side of trying to help small businesses. read more

Rutland Nurseries puts on a nice display at the Flower Show in Boston. As far as I can tell putting on a show is all they do. We called them for an estimate. We were looking to extend an outdoor patio, and see what they could do with our back lawn which needs a serious overhaul. A young guy did come out to talk with us, he took some measurements and promised an estimate by the end of the week. So far, so good. Ten days passed with no response. My wife called and the lady that answered said she'd get that out to us. Another week has gone by without a word. I assume this isn't about basic competence, but rather the job didn't involve bringing in lots of heavy equipment followed by ten's of thousands of dollars in invoices. Rather than simply saying our job wasn't big enough (~8K was the estimate we received from another Nursery), they took the weasel way out and decided to simply ignore us. Their true character shines through here, so even if you do have a very large job I'd tread carefully. I wouldn't do business with a company like this. read more

Rutland Nurseries, Inc. - This job was too small for Rutland Nurseries, so we did it ourselves.  Saved money, much more rewarding. - Landscaping Near Me - Rutland, Massachusetts

don't support this company. they terminate hard working employees for emergencies that they need to leave and handle with kids or pets. they don't pay their employees properly (1 paycheck a month) and don't ensure proper licensure for the trucks their employees operate. read more

Rutland Nurseries completed 2 projects for us, 2 walkways and an enclosed patio with a rounded sitting wall (Unilock®). There were many positives to having work done by the crew from Rutland Nurseries, among them are: Andy was the designer and supervisor of both projects. He was very easy to work with and patient throughout the planning process. He made suggestions but did not force his opinions on us. He was present almost daily throughout the projects. In addition, the workers arrived on time each morning and came daily until the project was completed. They were respectful of our property and the neighbor's yard as well. At the end of each day their materials and tools were stored. The workers were personable and had Rutland Nurseries logos on their shirts. We are extremely happy with the work that was completed and would highly recommend Rutland Nurseries if you are thinking of walkways or patios! read more

They did my initial landscaping, 13 years ago during the construction of our new home. While they have the ability to do huge projects (big money!), there were many major issues, not just the cost! They way over did a lot of the plantings, that later had to be seriously changed/removed. Everything from stubs to some large trees. They also sold themselves as carpenters and built a large deck, that I am replacing everything but the super structure. Additionally they built a "Water Feature". Nice water fall and pond, but not at all well designed. It leaks water off the back of the rocks that the water flows over and they planted stuff right around and over it that drop everything into the water and constantly plug huge pump. The Hot Tub is another issue... I will not likely ever use these guys again! read more

First I only needed a tree stump grounded down and rock removed. Then when Andy came out I also asked him to quote me a few other things I wanted done in the yard. I thought I would receive an itemized quote on the separate items but they grouped it all into one price. It was more then what I wanted to pay. Then I sent them an email asking for just a price on the stump and rock removal. This is the email that I received. "We run crews of 3 men and send them out with the intention of having a full day job for them to complete each day. The work that you asked Andy to quote would fit into our one day "game plan". There is a cost to mobilize a crew for a day so it is not cost efficient to send them out to do piece meal work. With this in mind I told Andy I am unable to break this project into pieces." I wish this information was provided when I scheduled the call to have him only look at the stump and rock. Crazy. Unless you are throwing allot of money at them I wouldn't recommend them. read more

Rutland had a nice display at the Worcester Home Show, so I called them for an estimate. Andy showed up at my house, was not very thorough, but said he would write up the estimate. Blew me off, never heard from him. I called to find out if they would at least do a porch resurfacing (by now had another company lined up), Yokel and Andy said they would get back to me but never did. I called one more time, was told Brian the owner would call me back "because he should know this is happening". You guessed it... never heard back from anyone. read more

To whom it may concern This is regarding Rutland nursery services We had a small project done on our land a small island That was 2 years ago . They put w wrong evergreen and promised to exchange Next year after planting few shrubs died so I called to have them take a look I was waiting 6 months called back Another month they came plant new shrubs but also they cut down evergreen tree Never took roots out ,planted much smaller tree ,of center and cricket We called them back several times. I spoke with owner who was very root They never replace that tree Be very careful They take your money and run so I called it Very poor service Very root Not professional at all Do not hire them All they want is a big project just to take your money Margaret K read more

Never responded to our inquiry for a fence. Came out did measurements and two weeks later no call or quote. Called them and said someone would get back to us and they never did. We were relying on them to do the work so didn't call any other companies. read more

We have been working with Rutland Nurseries for over three years on a number of projects, and they have literally revolutionized our landscape and overall curb appeal! What truly makes Rutland standout is their integrated approach to landscape design. We worked with Sean and his team from day one to develop a plan, and then step by step put the plan into action! Sean's "end state" vision enabled us to attack the projects in stages, while alleviating any concerns of how something done in the interim might look in the finished design. We are about half way through our plan which thus far has included the completion of a customized front walk, resign of plantings and flower beds, post lighting and tree illumination. They also designed and built a customized patio with built in fire pit that has transformed our back yard into a summer party destination! Each project exceeded my expectations, and the attention to detail was impeccable and evident throughout. Rutland delivers on time and on budget and stands by every step of the job. They even replaced a pear tree at no charge after it failed to take hold in its inital year of planting. To me, this was above and beyond and was a great example of the emphasis they place on delivering truly exceptional customer service! Finally, there is no better assurance of a job well done than when others take notice. Sean and Rutland Nurseries have done work at four others houses on our street with three additional homeowners interested in working with them this year. Clearly, people take notice of how good Rutland really is! Clearly, I would recommend the Rutland team to anyone who is considering a landscape project! read more

Terrible service. Rude and unqualified. They did a terrible job on my property - it ended up costing $ to fix.

Very disappointing to have spent thousands on our front yard. It looked beautiful when they planted it I must say and they did give me the 'look' I wanted. However, very few of the plants made it. I had another landscaper assess the situation and was told: 1) too many plants for the space 2) some selected were not appropriate for our climate 3) I had indicated we have deer and yet they planted those that deer like. They planted in December (it was relatively warm). By May, we were seeing issues. I tried several times with calls/emails to get them to come back. I did receive an "I'll stop by" to which it never happened. My fault for life getting busy and letting it go too long. I did get their attention the following spring when I was interested in doing the back yard. They were a bit more attentive and offered me $1200 discount on a $17,000 job. We have cut our losses, sadly, as we lost thousands of dollars. read more

I gave them two, because when they come they do good work. However, trying to get them to come is a hassle. My lawn was not mowed for three weeks and was eight inches tall. We called and they kept telling us that they would be coming and never showed up. If I am paying 95/week for someone to mow my lawn, I think it should never get to the point where you are embarrassed about your lawn. In the end cancelled the service and now someone is mowing my lawn for $40/week with no issues. read more

Poor customer service. Spoke with a Representative from the company at the Worcester home show and set a plan for mosquito control for our yard. They were to call before coming to apply the beginning of May. This did not happen-they just showed up without an advanced call in the middle of April, and could not complete application as we have a enclosed, locked pool area. I was on vacation when they came and returned to find a sign on my yard stating they came but could not complete application. I tried calling them, left a message with an answering service (before 5:00 on a weekday)for them to return my call. I did not receive a call back so the next afternoon I tried again, leaving another message. They did return my call that day with an explanation of coming early because ticks were out early this year but with no explanation as to why there was no advance call. We set up a time for them to return later that week at 3:00 to apply to the pool area. My husband rearranged his schedule to be here before 3:00. When I returned home at 4:45, they still hadn't arrived. I called again, now I had a direct number and did not have to deal with an answering service. They had no explanation and were only apologetic and asked for my contact number, which I gave but also told them that we were no longer interested in their services. I come from a family that had their own business and this is no way to service customers. When working people rearrange their schedules to have workers come to their house, those workers should be on time or place a phone call alerting that they are running late- this did not happen with this company. I will not use or recommend Rutland Nurseries or Rutland Turf to anyone I know. read more