Consigning your items here is often difficult. I've heard…read moreseveral complaints. Better vibes from the backroom could go a long way... Friendly customer service is VITAL to business success in Kingston. However --it does have nice selection and pleasant floor staff.

One of the only consignment stores in Kingston. I've found a few great deals here over the years,…read moremy favourite one being a Marc Jacobs tote bag for $20.00! However, this isn't one of those stores where you leave with a huge haul every single time (like Value Village or Talize). They have a smaller selection and prices are a bit higher, so I tend to be picker when selecting items to buy here. The store is fairly well laid out, and I appreciate that the clothing is color coded (Talize does this as well, but Value Village does not). I also like that the price of the item decreases the longer it's on the sales floor, which is unique. I often think of consigning here, but to be honest after reading the rules on the website, it seems like it would be a bit of a hassle. For example, it says that they don't accept items over 2 years old. How on earth can they tell (besides the item being in poor condition)? One time when I inquired about consigning, they told me about all the "cheaper" brands that they don't accept...yet every time I go in, I see those brands! It's also strange that on the website it says that Danier is one of their best selling brands, yet they say they don't accept leather coats (yes I understand Danier doesn't JUST have leather jackets, but you get where I'm coming from). Also, this might just be me, but I wish the change rooms had actual doors and not just curtains. I don't know how many times a lady has just waltzed right into my change room while I'm changing! No etiquette it seems. All in all, a few minor inconveniences, but it's a store I will continue to visit once every couple of months to see what's new.

Very cool men's shop in Kingston, mostly selling grooming supplies, PJ's, socks, and underwear…read more The babe is growing a beard this winter (yes, LUCKY me!) and he picked up a number of items to help him maintain his handsome mug. Service was friendly helpful, the store was inviting. A great find for unique gifts for him. Will be stopping by again when I am back in town.

Great store. Lots of cool stuff..... just for men. The best part was Cindy.... here was a staff…read moremember who was a female working in a men's store . She was great... super friendly and knew her stuff. I will return next time I'm in Kingston.

As someone who has bought all of their daughters prom dresses from Agent 99, I am ASHAMED of what…read morethis store has become. Today my daughters, their friends and I came to Agent 99 to look at graduation dresses, and I was horrified to see Christianity, Jesus, and the Saints being mocked as soon as you walked in the store. This is DISGUSTING. Canada is a Christian nation and to see this in a Canadian owed business is beyond disappointing. It is so sad how much this once amazing store has changed over the years. Rest assured we will not be returning, and I will be alerting the church mothers about this. Don't forget Agent 99 that the majority of your $400 dresses are bought by CHRISTIAN moms for their daughters, not a smart business decision!

As always I received 5 star service. I have never been helped by staff and even the owner with…read moreexceptional service. You would think with all the young grads this would not be a store for someone in their 40's..not at all!! "I found my elopement dress"

I had been looking for a particular shoe in Calgary but unfortunately there were no stores around…read morethat carried my size, or color that I wanted. I looked on line and found the style and color I wanted on Heel Boys website and noticed they had a pair in their Kingston location. I was a bit rushed to get them as I wanted them before a certain time frame and initially the shipping comments were that shipments were delayed. I contacted them and spoke to Avery, who was incredibly helpful and ensured me the package would be sent in the next day and had me stay on the phone as she printed off the package ticket and got things ready to ship. During my interactions with them I had actually had to call back a couple of times for my own clarification and to ensure I would recieve my shoes in time. Avery was incredibly friendly and professional throughout. I will absolutely be looking at their site and using them again in the future. Thanks for a great customer experience Avery.

I'll give you the short version. I went to pick up a pair of dress shoes for a funeral, found a…read morepair of Steve Maddens, cost me $116 and I left. Next day I came back to exchange them for a half size down, since they felt a little big when I tried them on at home, and the girl working there (not the same girl that sold me the shoes the previous day) showed me the size I asked for. First I noticed the box she took the shoes out of had what appeared to be black dog hair all throughout it, but I figured I'd just ask for a different pair when the time came, then when I tried the shoes on I noticed one of them looked worn, and had creases that form only from the toe of the shoe bending when you walk (if you know what I mean), so after I tried them on I asked her if they had another pair I could take since that pair looked like they were used/worn, which seemed to tick the sales girl off, and she very tersely said : no, I wouldn't sell you a used shoe, and she assured me that that was just the way the leather on some of them looked, so I reluctantly accepted that answer. So she rang them up, and as she was about to put them in the box full of dog hair when she stopped, dumped the dog hair covered tissue into the garbage and continued to put the shoes in the dirty box, leaving much of the dog hair still in it. If I wasn't so eager to get out of there and be done with it I would have said something, but I gave her the benefit of the doubt and thought maybe it was just a dirty box they accidentally used for the "new" shoes. When I got to my car I inspected the shoes more closely and that's when I knew I'd been lied to. The bottoms of both shoes were covered with sticky tape residue, along with some actual tape still on it, and outlines from where tape once was, the soles on both the shoes were peeling off on the inside (more so on the one that had the wear by the toe) and in one of the shoes there seemed to be some grooves inside near the toe left by someones toe imprints. So I immediately went back and pointed these things out to her, they were clearly used, and worn, and ruined. So she denied they were used, and said that was the only pair they had in my size, I obviously wasn't going to leave with these shoes though. So at this point she was being very rude, she seemed to take it personally, and amidst the discussion she told me I "shouldn't be complaining" since the person who sold them to me originally gave me them for about $15 less than she was supposed to unbeknownst to me. As if to say: sure I lied about the shoes being new, sure they're filthy, sure the soles are coming off, but since we screwed up the price by a minuscule amount which you had no control over, you should keep em and shut up. Shame on her (by the way, she said she was the store owner when I asked to speak to someone else because she was being so rude) a store owner treating a paying customer with such disrespect... Anyway after she said I shouldn't be "complaining" I'd had enough, I told her sweetheart, I have every right to complain, you sold me ruined shoes, and treated me like absolute garbage. She said why don't you just take your money back and leave, and I gladly did. I've worked in retail all my life, you NEVER treat your customers with such disrespect, and it doesn't pay to lie or bend the truth just to move a product out the door, I've never been so insulted by an employee, no less a store owner. Bottom line: the apparent owner (if what she told me was correct) has zero class, and is in the wrong business if she thinks that sort of behavior is acceptable in ANY business. I needless to say will never return, and I suggest you heed my advice and do the same if you value honesty and respect as a customer and more than that as a person.

Most expensive zipper I've ever had done, and it's a cheap zipper which is already having problems…read moreafter only a few weeks. Ridiculous cost may have been because they took it upon themselves to have my coat dry cleaned without my permission - I've washed it over a dozen times trying to get the stink out, but those chemicals are hardcore and almost impossible to remove, so now I get sick every time I wear it... guess my six hundred and something dollar parka is ruined now, and I can't replace it with my pension budget. Worst part is that they bit my head off and shouted excuses at me instead of apologizing. Oh, and they did not return my really nice leather zipper-pull.

I have been a customer for over 10 years and have had only one minor problem (due to my poor…read morecommunication) that they immediately corrected. I have always found them amazing at what they can do with a sewing machine. Many times I have walked in with a problem, zippers, pants hemmed, invisible mending, new elastic collars and wrist bands and they have offered me excellent solutions. I highly recommend this hard working sewing business.

Absolutely love this business! To the point where I make an annual visit from Toronto to select…read moreitems for my spring-summer wardrobe. Many Canadian items and always stylish. Staff are knowledgeable regarding the stock and are so helpful when I'm trying to find a match to an item. Together with its sister store Fancy That this business is a real gem in Kingston.

Visited last weekend with my two cousins to find bridesmaid dresses for her upcoming wedding…read more Our consultant, Emily, helped us pick the perfect dresses. She was kind, patient, and had a sense of humour (very appreciated!). We spent almost two hours in the shop. The atmosphere was relaxing and the setting itself is quite beautiful. There are lots of options to choose from in terms of dress styles at varying price points. Basically you decide on the silhouette, then they order the gown customized to your size which arrives in 10 weeks for a rush order or three months for regular delivery. Lovebird also carries bridal gowns, veils, accessories, and prom dresses too. We had such a good experience that the mother of the bride plans to also pick out her dress from this boutique as well. Would highly recommend if you are in the Kingston area and need a special gown for a special occasion!

High quality. Remarkable service. New business owners going the extra mile to make sure all…read morecustomers are well served. I invested in some high quality Red Wing boots...they ordered me a custom size... they kept me in the loop...stellar service...stellar product...stellar business owners...5 star.