Jennifer "The Owner" was supposed to give me a full set of lashes last week. I was there for an…read morehour and it didn't dawn on me that a full set takes two hours. I definitely was charged for a full set only to loose half of them on the way home and the other half overnight! Let's not forget about the new "bonding" serum she used which felt like she stuck a torch directly in my eye! The next day we exchanged a few text messages and she said she would refund me my money. Well it's the day before Christmas Eve, she ended up blocking me on her cell phone and never returned any of my calls. Keep in mind I never lost my temper... I was actually in tears because she took away something I wanted for the holidays! Jennifer is very unprofessional, is cold hearted and untrustworthy! Save your money and skip right past this lash bar! I ended up having to dispute the charge with BofA and was able to get my money back. Luckily for me I saved all of her messages.

This experience was my first, and possibly could be my last. Kaitlyn was more than 15 minutes…read morelate, with zero apology for her lateness or even acknowledgement of the issue. Once the process was started up to the perming, she had a want to talk. After wards, it was easier and I guess more convenient on her end to leave and go have a chat with her friend upfront and ignore her client. Then came the harder issue for me, the perming solution began burning. Kaitlyn was prompt with helping me at that point. Speeding through to the after and roughly 3 hours after; I'm finding grief that has been left on my eyes, there are areas of tint that were not removed, and my eyes are still sensitive. First impressions can be the most important aspect of any customer service area, but it blew most trust out of the water with Kaitlyn. With this being my first eyelash lift and tint, I thought I as a customer would have been more important that whatever conversation was with her friend. Additionally, I asked about aftercare; she never brought it up.

Update: I still think she does great work. Time management on the other hand is questionable.read more

I get the eyebrow thread and tint and she has always remained consistent with keeping my eyebrows…read moreon point. The tint normally last me about 2 and a half weeks and I usually sweat a lot from working out. Her work station is always very clean, comfortable and inviting. Love her bubbly personality.

Rosy is great and warm! She always gets my brows right and her facials are very nice. Warm vibe and…read moresuper friendly! Highly recommend Rosy and her prices are very fair.

Mixed experience: skilled brows, awkward process…read more I read a lot of reviews before trying a new place, and this one had a very consistent theme: great results, not-so-great hospitality, and a bit of a strange vibe. I figured I was just going in for an eyebrow cleanup, so I could live with that. The location is in a street-mall style complex with a bunch of beauty suites. Parking is super easy, which I appreciated. The area itself isn't particularly well kept and feels more open, almost like a market-style setup--but that was pretty much what I expected based on the reviews. Before heading over, I called to ask about availability since I'm used to appointment-only systems (especially after living in CA and NYC). The phone interaction was... odd. I was asked how far away I was, told to call when I arrived, then to text my name. It worked, but it felt a little disorganized. For clarity: this is appointment-only, even if that's not super obvious online--definitely book ahead. Once inside, things moved very fast. I was immediately told to get in the chair, but there wasn't much interest in discussing brow shape or goals. I tried to show reference photos (of my own brows from before), but they were brushed off with "it's different for everyone" and "I know what I'm doing." No photos were really looked at. The service itself was quick, but very curt. No warmth, no consultation, very "next step, next step." I didn't love the initial result and asked for revisions. I had to be extremely specific and insist on showing my reference before continuing. By that point, some of the damage was already done, but the final result ended up being okay. The price was $15, which felt reasonable and comparable to what I've paid elsewhere. I do think she's skilled, and she even mentioned that next time would be much better--which I believe. It feels like she knows what she's doing, but doesn't enjoy listening or collaborating, especially with new clients. Bottom line: Good technical skill, fast service, very rough around the edges. If you're confident, very specific, and already know her style, you'll probably be happy. As a first-time client, though, it's a challenging experience. Go in knowing exactly what you want--and be prepared to speak up.

My brows came out looking great. She was very friendly and managed to fit me in the morning even…read morewith a short notice.

I needed a last minute appointment and she made it happen!…read more She did a great job 100% recommended

Great service from Geera! She was so caring and made sure I was not experiencing any pain. It had…read morebeen a while and now feel like a million bucks@

Love love LOVE this place! I live in East Texas, but always make sure to stop here when visiting…read morefamily and friends. I don't trust anyone else with my eyebrows! The service is great and I'm always so happy with my eyebrows. There is no one better!!!

Such a great experience, nice and relaxing! It didn't hurt as much as I though it would, I was made…read moreme feel very welcomed and comfortable. 10/10 would recommend to anyone wanting to get their eyebrows done to book here!

I love coming here! I always get brow threading and upper lip wax by Mini. She's really thorough,…read morevery much a perfectionist and always does such a perfect job! I drive from Frisco to here because it's the best in town!

Please BEWARE when booking any service here. My appointment was cancelled an hour before the…read morescheduled time, after I had already left home. Upon reaching the place, I was told that my appointment was "cancelled automatically by their booking system". How does this even happen? The lady at the store that if I chose to continue with the appointment and if someone came in, they'd leave my service mid-way and attend to the new client. How is this place even working with such shoddy business practices??? Why provide reservation options when the place will cancel an hour before?? Or why not have enough staff to ensure bookings are fulfilled? Found a much better and honest salon in this area.

Myesha took such good care of me. She was very thorough in the service which I greatly appreciated…read more I would recommend her.

Can't say enough good things about this place! Everyone has been so welcoming, and my girl Kai gets…read moreme right every time . super considerate, always such a pleasure seeing her, 10/10 experience

I got the 60min zero gravity package for Mother's Day, and I told my husband I want to do this…read moreevery Mother's Day forever more The massage chair is incredible - I love how it leaned back all the way and pressure massaged my arms, legs, and feet as well (I selected "light" pressure which was plenty for me!) Anna had such a gentle, relaxing touch- from the way she turned my head size to side to the massage at the end. I will request her again in the future! My only request would be for the music to be played louder - there were people talking nearby (I think they were getting a group treatment or something) and since the place is so small, I could hear every word. Maybe a sign requesting people to be quiet during their session would be helpful.

Come in groups when you reserve this place because you a bit more off…read more We got a 25% discount because there were 5 of us for this spa. It's really cool here because they'll take pictures of your scalp and tell you what issues they'll focus on. Our group had a mixture of oily hair, to scalp buildup, & dry skin. It's was really cool to see the before and after photos when we were done. The massage beds are pretty comfortable and helped A LOT with my back pain. I pretty much fell asleep while they were treating my scalp and was drooling hardcore because I was so relaxed.

Renuka is THE BEST!! I've been seeing her for the last 15 yrs & she never disappoints!!read more

Good quality service. My Brow tech educated me on brows and…read moregrowth which I appreciated. The Shop was clean and well Maintained .