Very disappointed with the lack of clear communication and professionalism. The office environment itself was cheerful and child-centred but it's clear now that they're just another corporation prioritizing financial gain over patient care. read more

Dr. Gupta and and his team are simply amazing. They instantly made our kids feel welcome. What a great facility they have and he give us a really good myth-busting fact that kids should actually use fluoride toothpaste as it's good for them. Highly recommended! read more

Safari Dental is a fun place with incredibly friendly staff. But the experience we had with Dr. Tina Duong is one that will make us never go back. We went to them because our 2 year old daughter broke her tooth. The incident happened on a Sunday night, and we were luck to get an emergency dentist that was able to hold the tooth in place with a temporary filling, buying us time to look for proper treatment on Monday morning. We went to Safari Dental for help but Dr. Tina sent us home without any treatment and more questions than answers. We had to go back the very next day after the filling became loose and Dr. Tina sent us home again with a referral for another professional to remove my daughter's tooth. The 2 experiences we had with Dr. Tina made her seem like an insecure dentist who was trying to hide her uncertainty by speaking so fast our brains could barely process the information. And all she was saying was a world of maybes: maybe the tooth will fall out, maybe it won't. Maybe the break exposed the nerve, maybe it didn't. Maybe the filling will last, maybe it won't. Maybe she will be in pain, maybe she won't. Maybe it will get infected, maybe it won't. Maybe it's better to remove it but... Maybe we can do a crown treatment, but... Maybe we can reinforce the filling if it becomes loose, but... When we asked for the best course of action, Dr. Tina said she doesn't "like to make a decision", that she "would rather gives us all possible options for us to decide what to do". When two parents are anxious, suffering with the pain of their daughter, a doctor speaking a thousand words per second, dumping options but barely giving us a chance to ask questions, the result is simply parents who are lost and overwhelmed. On our second visit, we asked if it would be possible to remove the temporary filling that was loose so she could make a proper assessment of the situation, maybe replace the filling since the first job was done by the emergency doctor only as a temporary solution to buy us time. Dr. Tina responded, albeit jokingly, that she felt "nervous about pulling the loose piece. If you want if off, you pull it". She then proceeded to try removing the loose piece of my daughter's tooth with her fingers, instead of using proper equipment. By that point we had completely lost confidence in her, and decided to seek help from another pediatric dentist. This is where the difference was striking! This new doctor was able to carefully scrape the filling off to take proper look at the broken tooth, then confidently explained why the best course of action was to pull out the tooth. The procedure was done immediately after, so quick we couldn't believe it. Our daughter was laughing within minutes. And we finally felt relieved. If nothing else, Dr. Tina needs to improve her communication skills. It might be that she's good at everyday tooth treatments, but in a more extreme situation, like our daughter's, Dr. Tina lacked the confidence, clarity and leadership we needed from a professional to guide us through a hard situation. read more

Very friendly and fun staff and atmosphere, nicely decorated office that looks more like a Kid's Club than a scary dental office. Perfect for children. read more

Airy fairy funland V.S. preventive care, professional dentistry In retrospect, I had a NEGATIVE experience at this dental office. The aim of this feedback is to shed some light on areas that may be unfamiliar to parents who have little to no background experience to PREVENT similar situations as the one I've been in. Very complicated stuff! Questions to consider: ****How might a dental clinic that looks like a fun amusement park impact my child's behaviour? Reactions at a "normal" dental clinic: After going to clinic where child's interests were NOT the focus, I realized this was a better option for my child. My child sat quietly, calmly with no tears. She took the whole experience seriously. V.S. Reactions at Safari dentist: I came to realize a great possible reason why my child was resistant to sitting in the dentist's chair and feeling anxious was likely because her mind was too focused on ipads in the waiting room, the toy machines down the hall, the toothpaste wall and everything else outside the dental rooms she was in. ****What is a dental clinic's philosophy (core culture, values, beliefs) when it comes to dental practise? Are they centred on PREVENTION (social and medical) and LONG TERM SOLUTIONS or do their approaches seem to lean more towards other things (profit? monkeys on the wall)? Dental approach experienced at Safari: It was my daughter's first visit here. The hygenist and Dr. Lina struggled to do an cleaning and oral exam. When they finally managed to look, I was told she had small cavities and recommended SOCIAL changes to her diet and practises at home to prevent decay. First experience. Didn't think much of it. All seemed harmless right? WRONG!!!! What was missing from all this? MEDICAL PREVENTION!!!! Not just social intervention!!! Her next 6 month appointment: The hygenist and this time, Dr. Tina struggled to do her cleaning and oral exam only to find out the decay was so bad bacteria had spread to almost all her teeth and the small canvities had turned into large ones nearing infection. FYI, larger cavities are more money to fix than small to medium ones. Research shows if left alone and NOT fixed, the rate of progression is higher in younger children. Toddler childrens teeth are weaker than adult teeth so the chance of decay worsening can be higher within the 6 month period between checkups. So much information to think about. None of this was communicated to me at first appointment. MEDICAL treatment not offered. Thus, medical PREVENTION was NOT given as an option for consideration. Proof is in the documented notes of your visit. Treatment solutions offered at my daughter's second appointment (when all was too late) were all over the map. My impression was they were trying to overwhelm me with so many SHORT TERM solutions to make more money when things don't work & you pay to fix them. The dentist spoke fast and incoherently. V.S. Dental approach at other Dental clinic: Strongest medical solution was offered for MAXIMUM PREVENTION, long term effect and was communicated in a stress-free manner. The dentist also worked with me on a social plan (diet, brushing habits ). The dentist was quick and firm to state his philosophy is to treat any small cavities noted on toddler childrens teeth IMMEDIATELY. Sweet, simple, straight to point. LONG TERM solution. See the difference? ****Another question to ask, what services are offered at this clinic? What services are referred out? I found out if the child needs to put to sleep they refer it to another doctor through Safari Dental. Possibly commission off it since the other clinic asked if Safari referred me here? So service automatically becomes more expensive. Managers response: a faint apology-ZERO care! Directed me to speak to the dentists as another lightweight solution. They also creepily know who you are when you call based on your number, without asking for your name. Hm, very weird. Hopefully some of this is helpful. Goodluck making an informed decision! read more

These guys are beyond amazing! I brought my 3 1/2 Year old in today for her first visit. Ashley did the initial cleaning and introduction to the building and the tools she was going to be using. Dr. Tina finished up and gave us some pointers on day to day cleaning and looked at my daughters teeth. As a first time parent, both my daughter and I were very nervous about her first time seeing a dentist. Within the first 5 minutes that feeling was gone for both of us. The staff there are extremely friendly and great with kids! Would highly recommend taking your children there for their dental visits. read more

These guys are absolutely amazing!! I love their inside, very inviting for children, they even have a giraffe sculpture sticking out from the ceiling where the kids and brush it's teeth! Very warm and welcoming atmosphere and kind staff in all ends from the dentists themselves to the nurses and secretaries! I would recommend them in a heartbeat to anyone! read more

This place is sketchy. When I called to book my kiddo's first dentist appt, I had a particular date in mind (a Tuesday). They told me that first appts are free on Wednesdays and Fridays before 3pm and I would need to pay if we went on a Tuesday. I decided to go for the freebie, booked an appt on a Wednesday, and adjusted my schedule. Upon arrival, I was given forms to complete. These forms included insurance details, which I provided, thinking that it would be for future use. When we left, they informed us that our insurance covered the charges. What a scam! I reminded them that the appt was supposed to be free. They were reluctant to reverse the charges. One of the staff wanted to say that my appt wasn't within the "free" period (i.e., before 3pm) but it was. Then she proceeded to tell me that they weren't doing these "free" appts anymore. Funny how quickly their policy has changed since I didn't book the appt very far in advance (also, they advertise this program here: http://www.mysafaridentist.com/110). Yes, I was willing to pay for the appt on a Tues, but I made the extra effort to come in on a Wed. Don't bait and switch. My sense is that this place will charge whatever they can get away with when they know you have insurance. No complaints about the dentist and dental asst (or hygenist?). The decor is a little too over the top for our liking. Overall, I prefer to not give business to places with such shady practices. read more

This is one of the best children's dental clinics ever. Whether it's Netflix for the kids played on televisions in the ceiling, the amazing staff or the ability for the kids to pick their own flavours to have their teeth cleaned with, Safari goes above and beyond to make sure the experience is not only stress-free, but ENJOYABLE! As a parent there is nothing better than having two little kids actually get excited about the dentist! Thanks Safari for taking the fear out of Dentistry - I just wish they accepted adults!! read more

Great place for kiddies! Very geared towards children - fun environment & great staff!