Exceptional service, JR insurance will find you affordable coverage. I wouldn't go with anyone…read moreelse!

If I could give ZERO, I would. I was helping my mentally disabled brother complete an auto theft…read moreclaim...collecting the required documents. J R had told us, when we had everything to come back and he would fax them to the claims adjuster. We showed up, having made 2 stops already to secure required documents, expecting JR to fax as promised. He was not expecting the 12 pages we provided, and openly commented, " I don't know if my fax can handle this..." He then complained, "you know this really isn't part of my job..." He tried to pawn us off to Office Max, "you know you can go to Office Max and they'll send this for you (for a charge)" Then 2 other customers walked in to make payments, he said to us,"This is going to take some time, I need you to have a seat while I help these guys" I asked if he was serious, he said "I'm by myself here and I don't appreciate your attitude, I'm trying to help your brother, besides, YOU aren't my customer!" i said "I am my brother's advocate, he needs help with this which you seem very unwilling to do". After helping the other customers, he finished faxing our documents but when he handed the stack back to us, it looked thin so I went over to his desk and the rest of it was sitting there. I said,"wait, you missed sending this, it is on the list of things the insurance is asking for." He became very agitated with me and I told him, "If I hadn't caught that we'd have left without it and the insurance would not accept his claim without all of it so could you please finish sending it?" He did but as we were leaving, he said to my brother, "please never bring her here again." I said, 'don't worry, NEITHER of us will be back here again! This guy's customer service is horrible. he is just an insurance broker and once he gets his commission from whatever company he signs you up with, he just wants to be done with you, unless you're bringing him a payment!

I've used American Family Insurance for the last 20 years, and I've used this particular agent…read moresince 2001. I've been a pretty low-maintenance customer most of that time, but last year someone ran a red light and totaled my car. It was the first time in my life I'd been in a car accident that was mine to deal with, so I was entirely unfamiliar with the process of making my claim and dealing with the other insurance company. Beth and Carmen were always great about answering my many questions--and anticipating many of my questions before I even had a chance to ask them. I also have to commend American Family more generally (as in the company as a whole, not just this agency) for their fairness in the valuation they gave my car--and for the work they did coordinating my temporary replacement car from Enterprise and my appointment at Von's Carstar for damage assessment.

This is a great agency. I have gotten consistently superior service from Beth and Carmen who handle…read moreevery problem intelligently, quickly, and carefully. I've had many agents over the years and I recognize the ones that rise to a different level. Beth is one of them.

Just tried to contact this agency and the agent and the phones are disconnected! Good luck folks.read more

This place is the worst of the worst. They were always slow to respond but they eventually did call…read moreyou back. Now of course they don't answer the phone but do not return calls either. They also do not respond to emails. I dropped them years ago because of their response time but stuck with a flood policy with them that is hard to transfer. Their lack of response held up the closing of my re-fi for 2 weeks because of some new FHA law that only allows the broker to change things on these policies. Finally talked the insurance co into doing it anyway when they could not get ahold of shaner either. I once years ago talked to the owner todd shaner about something and he gave me the wrong information. I would avoid them like the plague.

Where do I start the main issue is this greedy owner of state farm agency is the rudest biz owner I…read morehave ever encountered.I have been with state farm almost 50 years but only about 5 years this agency .Every few months they keep raising my rates and billing Me two months at a time . I have zero tickets no points and got this rude asshat accusing me of scamming him .My mother used him For home owner insurance had a claim did nothing for her I had to call home office to help her.I don't recommend this guy terrible agent fired him and hired a major carrier . Should have fired him months ago .His rating is just one star .

Fantastic service-Michael is such a nice young man and was so helpful with any of my questions and…read moreI look forward to working with him. I have referred my roommate to him.

The EXPERTS. Fast, accurate, lightning responses, intuitive documents portal, and the friendliest…read morestaff you will ever meet. If you want it done RIGHT - Joan Schnell and The Team are THE BEST! Signed, a 20 year customer

Do not use this company to deal with your tax issues! I…read moredropped my parents taxes off the second week of February, and I now just got them back...over 3 months ago. I started contacting ATB the last week of May with 2 emails and 3 phone calls with messages to return my call. No attempt was made to contact me. After I emailed Kim (the owner), and threatened to call TPD and PCSD and a Lawyer, I received an email with an excuse. Kim said that she had been out with a medical condition for three weeks and that the office was also short staffed. Yes, I understand...but what about the other 8 weeks that you at on my parents taxes? Also an extension was filed with Federal / State without my parents consent. I'm not sure if this is even legal and am looking into it. I have filed a complaint with the BBB, and am in process of contacting the Fed /Az tax boards. So after 3 months of dealing with this company, I am done with ATB. Too bad because my parents have been getting their taxes done here for the last few years. They recently moved into a bigger space due to their business expanding, obviously they have too many clients now as their customer service reflects that. Kim's answer to this is to just ignore her clientele, their taxes will get done at HER pace. Beware of ATB...you will be sorry!

Gary Evans and his assistant, Tammy, are about as good as it gets for insurance agents (or really…read moreany professional service)! They're friendly, helpful, attentive, easy to talk to, and available. They're understanding to your individual insurance needs, and they explain coverages with real life examples to make them more understandable and relatable. Every time I've needed a document, they've been able to get it to me within minutes. When I've needed revisions, or wanted to re calculate my policy, I've had it done within days, if not sooner. I like working with them, and trust them with my homeowners policy 100%. I don't think Farmers has the best rates you'll find, but I think it's worth a few extra bucks to get the personal attention that Gary and Tammy provide.

This is the most friendly and knowledgeable insurance agency that we have ever had. My husband and…read moreI have been with them for close to 4 years now after moving to the Tucson area from California. Rebecca and Lisa are always quick to respond to our questions and are always courteous and professional. I highly recommend them for your insurance needs!

Thanks Adam for taking care are payment, my windshield to be replaced always 5 star for Aarons…read moreFranco office state farm insurance in catalina.thanks Aaron for great service, friendly fast

Aaron Franco and his team are the best in the business! I have auto, home, and business policies…read morewith Aaron for well over 10 years, and he has gone out of his way to make sure that we have the coverage that best suits our needs, and the few times we have had claim issues he has jumped through hoops to make sure that we are taken care of. Aaron and his State Farm team have our business and loyalty for life!!