Giving 2 stars as the tech was at least friendly, but this is the only business I've encountered where if their "repair" makes the problem worse they'll only refund the failed repair cost if you pay more money to fully replace the windshield. Pics are attached of the small crack before, and then the spreading crack immediately after. I was going to just suck it up and replace the windshield but that doesn't sit right with me that I paid full price for them to damage my windshield further. Updating to add that safelite did reach out a few days later and address the concern. Updating to 4 stars as their customer service after the fact was good. read more

Safelite AutoGlass - Immediately after the "repair". Cracking is significantly worse. - Auto Glass Services Near Me - Dayton, Ohio

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Service Tech (William) was great. He was very thorough, polite, and informative. Chip was fixed super quick. He let me additional paperwork on warranty and his company business card as well. read more

Mark did a phenomenal repair and restored my confidence in Safelite! 100%. legit both personal and professional--thanks Mark!l

I had a complete windshield repair scheduled to be done at my home in Spring 2021. Everything seemed to go off without a hitch. Unfortunately, the windshield wasn't installed properly. It was rattling and I could hear wind coming in through the passenger side. I had to go to the store so that they could look at it. They found nothing wrong. After that visit, I was able to get video of the noise coming from the windshield, and took my car back again. That time, they said that some clips were loose, and they were able to fix it. Unfortunately, the noise from the windshield continued. I called to let them know that I was still having problems and the person I spoke with on the phone said that I had a second full windshield repair, which I definitely had not. I had gotten a text from Safelite, informing me of service completed, on a day that I most definitely did not have my car there. I figured they just mixed up a phone number. But no, they actually tried to say that I got my windshield replaced twice. The glass chipped in less than four months. The entire experience was absolutely horrendous. My windshield never was installed properly, I was told I received more service than I did and now it's chipped too. I will never use this company again, and will tell everyone that I know to stay away! What a mess! Attaching a photo of their response to my review on Google. Thanks for the great work, guys. read more

Safelite AutoGlass - Business response to my Google review - Auto Glass Services Near Me - Dayton, Ohio

Safe lite on 48 in Dayton Ohio was our replacement glass people of choice. Our dashboard had two separate cracks in it and was replaceable through our insurance. We are waiting now on the call back to pick it up. I just want to say that the staff were gentleman. Good communication from every one both orally and through text and email. Very knowledgeable and informative. I'll let you-all know how it looks and holds up after it's done. Thanks for checking in. Update as promised. Alls good with our windshield. We have had it for about a month now and no leaks or complaints. Can't say enough good things about Safe Light and it's staff. Thank You! read more

Always great service here. First rate work and the folks are very friendly and accommodating! The web site for appointments and insurance claims is excellent. Makes the whole process very easy and you know exactly what's getting done, when and how much out of pocket (if any) you'll have! Could not be simpler. We'll be back. In todays less than stellar services market, Safelite is way, way above the bar in service, support and professionalism. It's noticed and it's appreciated! read more

Quick service reattaching my rear view mirror. Didn't charge me a dime. Will definitely go back if I need windows replaced.

Needed a windshield replace due to a large crack. I scheduled a home visit and they came and replaced the windshield. A few days later, we noticed that there was water standing in the front passenger side floor. I scheduled a warranty visit and another rep came out and made the repair. A few days later we discovered that the floor is still getting damp when it rains. Not as much water as the first time but still wet. I scheduled another warranty visit and a third guy came to take a look. He was unable to find the problem and said that I would need to bring the car into their shop so they could pressure test to find where the water was coming from. This guy also messed up the wipers on the car so that they did not work. My husband found this out later in the day when he got caught in a downpour and had no wipers. Nearly had an accident trying to get off the road. I scheduled an appointment for the next day and took the car to the shop. Shortly after I dropped it off, I received a call from the tech looking at the car. He was rather gruff and told me that he wouldn't do a pressure test because the glue doesn't lie. They did manage to get the wipers working again. There is still water coming in because every time it rains the floor is wet. I called the warranty center and was told that they were going to get a Quality Manager involved to get the situation resolved. I never heard back from the Quality Manager so I called again today. The person I talked to just connected me with Nick from the same shop that insists that there isn't a problem. It was suggested at one point that I take the car to a dealership and have the issue checked out. However, I didn't have any water leak before they replaced the windshield and find it highly unlikely that there would be suddenly be another issue causing the wet floor. read more

Awful customer service! I scheduled a windshield replacement online and paid with CC. Needing to later reschedule that appointment, I followed the original confirmation email to my Dashboard to find that the work order had been inexplicably cancelled and refunded, without my knowledge! After 30 minutes of being bounced around by call center service agents, I was told there was nothing they could do and that I would have to just wait 7-10 business days for the refund. No attempt was made to assist me in rescheduling; in fact, 2 of the 3 agents I spoke with could not even successfully contact this shop! Very suspicious, as there is no public phone line to reach either. I was left with little choice but to pay another company for the replacement. I will not be using Safelite again. read more

I booJed an appointment with them and had to take my to work so I could meet them to replace the front window i her car. The tech showed on time and was very pleasant, but, he had the wrong glass. Mistakes happen, we rescheduled the appointmen. The day of the second appointment I again take my wife to work and when I got home I received an email saying the technician was on his way. It also had the total price. Well my original quote was for $250, the quote on the email was $1100.00! I called them and they told me he was going to replace ALL of the glass on the car! I said no way I just wanted the front glass nothing was wrong with the rest of glass. They agreed to replace just the front but the price had jumped from the original quote of $250 to over $500! I do not like bait and switch so I canceled the service. I did get window done at a reasonable price by a competitor. read more

They have fixed 2 of our windshields. First time they came to our house.. this time we dropped it off. Both times very satisfied with end result and staff. read more

Accidentally missed my appointment and staff were very accommodating rescheduling the service for the same day. Staff did a great job in a timely manner. I went through my insurance and only had to pay $50 out of pocket, but from what I heard while there, the service is reasonably priced. read more

This business was very professional and helpful. They were able to save me money and was very unexpected. I am thankful they listened to my concerns and offered a different solution than what I thought. Andrew was super helpful and I appreciate all he did for me and the car windshield. If (or when) I need window repair, I will definitely use them. I highly recommend this company. read more

Had a small ding in my windshield "repaired" by Safelite 3 weeks ago. Now, there are huge cracks, growing by the day, and I will now need a full replacement. Of course, that's more expensive & my insurance won't cover it. There were no radial cracks when I brought it to them, but there were small ones caused by the "repair". read more

Safelite AutoGlass - Current state of my windshield. Ding was "fixed" less than a month ago. - Auto Glass Services Near Me - Dayton, Ohio

I would give it no stars if I could. I scheduled my auto repair and the day of the repair they never showed. Then when I called the customer service representative was nasty and said we canceled when we didn't'. the rep was nasty to my husband when he was trying to figure out what happened and told him I must have canceled it. The rep got really nasty when we told him we wouldn't recommend this company. It is very disheartening to have to take the time off work to get the repair done and it doesn't happen and the customer service rep argues and tells you it's your fault when we NEVER canceled. we even had the confirmation/work order number. read more

Hey Safelite AutoGlass your tech Lucas wouldn't install a windshield in my 19 Yukon since it has aftermarket wheels that are the exact same overall diameter as the factory size. So thank you so much for absolutely wasting my time hopefully Erie Insurance will get smart and use a company that actually wants to do the job. I wish I could give a 0 star review. read more

At the last minute my appointment was canceled because my replacement windshield did not come in. They asked me when did a I want a second appointment , I said as soon as possible. They said they will call me back which they did not.I scheduled with Glass America. read more

I got a rock chip in the middle of my windshield they got me in very quickly and repaired it fast great customer service.

Took 5.5 hours we were the first in the early morning at 7, sloppy cut around the windshield. Was very awkward when we paid. Didn't bring us up to the counter. And he took our $2 in change. Hated this service. EDIT: found glass pieces inside the car and it cut my boyfriend and he bled??? And rubber pieces came out of the ac like crazy??? read more

Safelite AutoGlass - This and one other spot - Auto Glass Services Near Me - Dayton, Ohio

My car window was cracked so I took it to the Dayton location to be fixed even though I want it at home. They told me it was the only way to get it done before my vacation because it was the only opening they had so I took it . I wasted all my time to drive down there just for them to tell me the window they order was not the correct one. Very incompetent would not recommend. read more

Appointment on 4/26/21@1:30P - review Safelite 8333 Yankee rd Centerville, Oh - there to get 3" crack in windshield repaired - appointment set up by Geico agent - I was promptly & courteously greeted, verified my information & explained repair process told would take about 1/2 hour & cost is covered by insurance - at 2:08P my car was ready - excellent repair there's just a tiny little spot where the crack started. 5 Stars for costumer service - explanation of work to be done - quality job read more

They replaced my windshield. They were very nice and helpful. I waited and it didn't take long to get my car done. I would recommend them to anyone. There waiting area was clean. I went to the one on Yankee Rd. read more

I have had two windshields in two cars in two years done by this location. Great customer service, fast and informative! I also like they have wifi in the waiting area so I didn't have to take off of work, just worked from here. This is a year after my first replacement. I had a leak I thought was the windshield. It was the sunroof. Jeremy was the technician that worked on my vehicle. Fantastic!! They helped me see the problem and make sure it doesn't happen again. I'll always come here for issues in the future. Guaranteed. read more

I was traveling to visit my children in Ohio from Nevada and had a chip from a rock from the highway. Even during Covid which has been challenging to get into places, they were able to get me in before I left town and fix the windshield within an hour. Great customer service very friendly! read more

They came to my house replace my windshield they was very respectful and professional with my property they did an excellent job I would recommend them for any repair or replacement that you need. read more

After my insurance company highly recommended Safelite to replace my damaged windshield, i tried calling two locations. I answered the questions but was not able to get out of the automated question & answer process. I started on a Saturday two hours before the shops were to close. I tried both locations and was unable to talk to a real person after waiting more than 18 minutes at each location, i hung up due to frustration. So come Monday morning I did the same thing starting after 8 AM when the shops were opening. Just for fun, I called 7 times and was NEVER ABLE TO TALK TO A REAL PERSON. Safelite.... If you want business from the general public and/or from recommended insurance companies, you will have to fix your horrible automated phone answering processES. Really quite unbelievable. I wonder if others have experienced the same disappointment. read more

Awesome service and very convenient. Reck was a really nice guy and did a wonderful job thanks for replacing my windshield. I work crazy hours at a hospital and it was very nice to have the repair technician come to my work so I don't have to take time off read more

I scheduled my appointment a full week in advance. I dropped off my vehicle a full two hours before the scheduled appointment. I took an Uber at a cost a $49.49 (plus $6 tip) to a destination. I got a call from a fellow named Skylar that they can't find my parts and that someone in a Columbus store didn't log an inventory change so they can't take care of things. Spoke with Andre who offered me a number of excuses but no path to a resolution. Bobby from the store picked me up and brought me back. I went to pick up my keys and let André know my frustration but he wasn't interested in listening and waved me off. When I pointed that out, he folded his hands under his chin, gave me the patronizing look, and said "fine, I'm listening." At that point I asked for my keys and then left. read more

Good service, good communication, knowledgeable , courteous technician . Easy to schedule

I had the windshield replaced on my Mini Cooper after a large rock had done significant damage to it. Safelite was very responsive in getting an OEM windshield and scheduling the repair within days. The technician was very professional and knowledgeable. He efficiently replaced the windshield and left the garage exactly as he had found it. Highly recommend! Process couldn't be easier. read more

For me it took 4 times to finally get the windshield replaced on my 2019 Cadillac XT5. 1st time it was the wrong one brought. Second time the window had scratches on it that the tech wasn't able to remove, 3rd time the tech cracked the glass along the bottom edge upon installation. 4th time was the charm and it was completed. My forward collision camera was calibrated however my rain sensor now doesn't work, Not sure what is up with that. :( For the future I would suggest making sure the right glass is brought and checked prior to leaving the shop for installation for defects to keep re-scheduling issues from happening. Tech's were very friendly and professional. read more

The service of actually get my windshield replaced was good. But when I came in for my appointment the man was trying to say I didn't have an appointment when I came in 2 days prior and HE made the appointment for me himself. Smh but other than that it was good service. They have a nice little refreshment area and tv for guests to use while waiting. The bathroom was nice and clean too. read more

I was able to get an appointment on line, it was my daughters car and I was able to have them text her reminders of when and where to go. The car looks great and they were really nice. Great company. read more

I could not believe how good these guys are, very fast and did a great job!

Customer service was top notch and service was quick! They were able to fix my windshield without having to replace the whole thing. I will definitely be coming back if I need more service. read more

car has been there in shop for 3 weeks they ordered wrong window 3 times wonder if they know what there doing

We had our windshield replaced yesterday and used out credit card. It was the only time we used it yesterday. After that we had 19 fraudulent charges on our card. I've tried calling Safelite three times to let them know about this but they won't take the call. We went to the one on Yankee St in Centerville Ohio and paid in person not on line. read more

I don't normally write reviews but I absolutely had to for this. The customer service at this shop was INCREDIBLE! They were super friendly and had my entire windshield replaced within an hour of me getting there. I'll definitely be returning if I ever need this type of service again! read more

great communication, on time, extremely nice and personable. couldn't have asked for better service!

they Damaged My Truck and the Tech. Didn't have Balls Enough to Tell Me !! I discovered it at 9 o'clock in a Dark Parking Lot when Got into My Truck and Tech was there at 4 in the afternoon and Didn't See it ?? They Finally Somewhat Admitted it (only by Paying for it ($1900) almost a week Later) by I've STILL Yet to Receive a Apology from the Store Mgr. or ANYONE from the Safelite Team !! I have NOTHING GOOD to Say about Safelite to ANYONE !! So Maybe this Bad Review will Stop them from e-Mailing Me about My Opinion !! read more