This experience was excellent from start to finish - in fact it is a rare example of starting an experience online and having it continue into real life. I was able to find the site, easily book an appointment and enter in my insurance info. They took care of everything else and I only had to pay my deductible once the job was complete. And, that worked seamlessly as well as I got a text message with a link to pay right on my phone. Patrick, my service technician, communicated with me all along the way...including when my windshield wasn't available and had to reschedule. (PS - I saw a 1-star review about 'going somewhere else' - well those other places don't have windshields either, there is a supply chain slow down. Which was clearly explained to me as part of the process) My vehicle was left spotless (and germ free). I will definitely recommend moving forward. read more

Customer service was terrible and service was not done correctly. They over charge and WAY underperform. Good luck if you have any issues with your service.... They do not care! read more

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Answer your phone!!! Talk about wasting peoples time! I called to talk to you here locally! To give you some local business. But since you let a computer do your talking for you, I went somewhere else. Time I won't get back talking to your bs answering machine. read more

Bottom line upfront. Safelite bills the insurance twice the cost of a local competitor. Safelite told me the OEM glass was out of stock, trying to get me to buy safelite brand glass. i got better service going with a competitor. I had been a long time customer with Safelite Glass, the roads keep them in business. This location are nice workers, but the store is very busy, so it can be a bit of the wait. I ran into frustration because corporate Safelite strongly try to direct you to safelite brand windshield instead the original equipment manufacturer. after waiting a week, Safelite cancelled an appointment last minute claiming the OEM glass was out of stock, but Safelite glass was available. i hadn't thought about it before, but they had used the same excuse 6 months before. I complained to my insurance, and they booked me into a mom & pop shop in bremerton who ordered the glass from the dealer and did a great job in a couple of days for half the cost. Also, safelite damaged my rfid stickers and cost me to replace. the competitor no problem. read more

Safelite AutoGlass - wait area - Auto Glass Services Near Me - Silverdale, Washington

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Set appointment for rear window on truck. Verified vin and type of window three times. Delivered truck for appointment. Got a call 15 min later telling me rear window was incorrect. No problem, made another appointment, delivered truck for appointment and got a call 30min later telling me they did not have the window in shop and needed to reschedule. Asked for a supervisor and they were out-of-office on maternity leave was told. They asked to reschedule for a third time and I'm taking my business elsewhere. Service tech didn't seem to care. Frustrating to say the least. Guess I'll drive around with a broken window until I find someone and time to get it fixed. read more

I made an appointment through my insurance company to replace the windshield. Received numerous text messages to confirm my appointment and to please be 10 minutes early. Being prudent I arrived 15 minutes early. The photo attached is 7 minutes after my requested arrival time and the lights are off and the door secured. One of my pet peeves is when businesses don't really have concerns about the clients time. When he did open the door at 8am sharp, with three customers waiting for their 750 arrival time check-in, he really didn't appear happy to be there. Im not letting a business work on my car that employees that do not care to show up to work on time. read more

Safelite AutoGlass - 750 arrival request. Arrived at 745, lights off and door secure still. - Auto Glass Services Near Me - Silverdale, Washington

I arrived 10 minutes early for my scheduled windshield replacement appointment. The greeting attendant told me the wait would be 2 to 3 hours. When I pointed out that at least two of their prior messages to me had specified in writing it would be 1 to 2 hours, she said no, they always specify 3 hours. 90 minutes after my on-time arrival, my car is still sitting untouched in their parking lot. read more

The staff at the Silverdale location were lovely. However, Safelite's business practices are shady at best. If paying with insurance, they will hike up the price to just under your deductible so you and your insurance pay more. With insurance they quoted me around $990 ($1000 deductible), without was around $500. An employee told me this was not the first time they've noticed this. Again, staff and service were great, but I will not be doing business with this company again due to scammy behavior. read more

Several issues arose with respect to the windshield replacement on my 2023 Hyundai Santa Fe. 1) The replacement windshield does no have the upper sunshade as is common with the original. 2) The shroud covering wires and other electronic equipment fell off. 3) Dashcam fell off and dangled by the wires. 4) Key fob cover was damaged as a result of mishandling. Do not recommend using Safelite for any glass replacement. I repaired and replaced items listed with exception of the windshield. It was not worth my time to return the vehicle or complain about their work. Just know that future repairs will not be managed by Safelite. read more

I had brought My Subaru to get my windshield, fully replaced as a tree branch fell through. Jordan R the technician that replaced my windshield Did an amazing job and was very nice and informative and the windshield He installed looks as if it came off the showroom floor. And considering I had to pay out of pocket it was very affordable. read more

Safelite AutoGlass - Broken windshield - Auto Glass Services Near Me - Silverdale, Washington

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If I could have left a zero I would have. Safelite's phone support/ service is beyond non-existent. If you call you are getting an answering machine - during business hours, that says "thanks for calling, goodbye" and hangs up. I tried a few phone numbers, all get you to the same satisfying "click" as they show you how much they value you. I have a follow up - my wife walked the 2 kms down to the shop and found our car outside - work complete. She's going to get the other key and take the car home. We can straighten this all out in the morning. Safelite - you are not worth ANY amount of money. I am going to make sure my insurance company gets this review too. I am mad at them for sending me to you. There's obviously a preferential treatment, and you are as helpful as ... well I don't want to say right now while I am mad. I'll just say lipstick on a pig. read more

Please know that Jennifer is a wonderful, helpful employee within your program. She was able to walk me through a scary time, filing my insurance case for me, setting an at-home appointment time, and reading out my deductible so that I'd be ready. I'm so glad that Jennifer was there to explain everything. I want to thank her for being so understanding and attentive. Her customer service is unbeatable. read more

Oh wow what what a shit show this has been. Been rescheduled three times. This last time the excuse was that they had received a "GHOST GLASS". Meaning it was received at store location but not physically delivered. I don't understand the issue here. Your supposed to physically check for any parts or materials being delivered before signing anything saying your received said parts. They constantly send you texts messages to make sure you are there for your scheduled appointment. But low and behold the ass clowns didn't even physically check the inventory to make sure the job would be done. Wasted my damn time and gas along with my wife's time and gas. But they did say that they had 17 in stock down the road in their corporate office. But a MYSTERIOUS GHOST GLASS was signed for. I call bullshit for lack of store management and piss poor customer service. DO NOT EVEN THINK OF GOING TO THIS SHOP. FIND SOMEONE ELSE. read more

1st, why is a box of cigarettes stuffed between my drinks like perpously put there. All he did in my car was just drive to garage, why are they in my car. And although my chip is sealed, it looks worse that it did before and a little sloppy with what looks like 2 line of glue that can be seen and not washed off. I was wondering why he had to explain before I saw it that it would be still visible. Not happy. read more

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Jordan was awesome. Took the time to come into the lobby and explain where he was in the process. Quality work my man!

Safelite is partnered with Safeco for glass repair and replacement. We placed a claim to replace a badly cracked windshield under our zero deductible coverage and received an immediate referral to Safelite. Made an appointment for the work at the nearest Safelite location, still about 20 miles from our home. Showed up for the appointment only to learn there was no windshield to fit our car on hand; and to be told Safelite would contact us to set up an appointment when the right windshield was in stock. Weeks passed without a word. That's no way to run a railroad. We gave up on Safelite and contacted an auto glass shop closer to home that is on Safeco's approved list. That shop arranged to get a windshield delivered from the dealer the next day; and scheduled the installation for the day after that. That'll be the last time we rely on Safelite. read more

Brought my truck in to replaced a passenger window! The install was fast. I was in and out less than an hour! Great customer service!

Well folks, let me tell you....absolutely NEVER EVER go to Safelite Auto Glass on Silverdale Way in Silverdale. What a absolutely horrendous experience there today. After waiting a month to get the windshield replaced on my wife's car, we picked it up in horror. They busted trim around the bottom corners of the windshield, had a lot of sealant just oozed out onto the lower windshield....didn't even attempt to reconnect the busted trim, was just sitting there to fly off down the road. Not to mention the sealant they managed to get all over the leather dash, seat and armrest. In addition to leaving a bunch of other debris all over the dash. I pulled back into their bay, asked for a manager, and which point some guy working there decided it was a good time to tell me to watch my tone and I couldn't be in there...yea bud, bad call....eventually a manager shows up and his lack of caring was just as bad as his half assed employees...never in my life have I had such a experience. I've used Safelite in Tacoma since I was 16 and never so much as a speck of dust left in a car. You should be damn ashamed of yourselves Safelite AutoGlass If I could leave a negative star review I would. read more

Will never use them again!!!!! The guy showed up forgot the rivets and rivets gun came back the next day put my windshield in left broken glass on my dash. Said they'd have to go back to the office and order the rivets three days later a lady called me said she ordered them that day. Three days later I called and she never ordered them not only did. She lie to me that she ordered that and the rearview mirror that the guy broke. Mind you 2 1/2 weeks later I finally get a phone call that they got the parts and my rearview mirror. I was so pissed. I wanted some kind of compensation for this. I've had to take days off work for them to keep coming out to do nothing. She said that she would give me the wipers for free in the mirror. I shouldn't even be charged for that mirror! And your $75 wipers work like shit my rain neck wipers work better. So I guess tomorrow I will find out how much of a discount I got it better be a big one ! Have to say the only person that would help me there was this nice lady named April she made sure everything was getting done. read more

Shaun called us early in the morning and gave us an ETA for our repair. He was early and met us at my daughters bus stop. Job was done in about 12 minutes. Very professional and knowledgeable. Highly recommend read more

Ericka is the best! I was even late. She had just pulled in another car, then pulled it right out when she realized I had made it. She double checked the windshield and then got busy. Very knowledgeable, friendly and professional. Thank you Ericka read more

SERVICE PROMPT AND PROFESSIONAL! Highly recommended! fast courteous..even fixed connection to windshield wipers! read more

We had a crack in the front windshield of our Tesla model 3. Safelite said they would have to special order the windshield, which "would take 3-5 weeks to come in and would take a 4-6 hour appointment to calibrate the windshield once installed". Okay great, we patiently waited for the call that the windshield was in. They called us to make the upcoming install appt when the windshield came in, for a week out. My husband and I only have this 1 primary vehicle and have a child in school, and would need to rent a car for the 6 hour appt so we weren't stranded in another town; we informed Safelite of this fact when making the appointment. They send many confirmation texts and emails to which we confirm. Appointment morning comes- we rent the car and drive over to drop off our Tesla at 10am. At almost 12pm we get a phone call from Safelite to tell us that the special order windshield was broken. What? No one inspected a special order windshield and let the customer come drop off their vehicle for 2 hours before being notified of this fact? This screw up cost us a car rental fee for a day for having had it 2 hours. We showed up to pick up our car and there was no "I'm sorry this happened", no sense of responsibility whatsoever. Just an attitude that they literally could not give a crap less about how their actions affected their customer and cost them undue money to be spent. Oh and to make it an even round it all out, my husband had put up a negative review on X. He received a "we would like to make this better" message back and gave Safelite X our information. They contacted us and proceeded to simply make excuses, stating this was "specialty glass and things like this can happen". NO, sir; this is not pre checking your incoming inventory when it comes in...BEFORE the customer arrives. It's utterly evident the failures are from the top down and there is literally zero expectations of customer service or employee responsibility within this company. Never. Again. Hope it was worth it for Safelite to lose our business forever. read more

waited a week for appointment, they bombard you with text messages and e mail, arrived on the scheduled day and waiting as could not drop off and go home. Walked around for 3 hours and get a call my replacement windshield had a scratch and not fit for use, They had loads of time to inspect the windshield before I arrived and before they were ready to install, wasted a half of a day for me, then they made excuses about inspecting it 2 times, QC is not working here, go somewhere else that wants to do a good job read more

Was rescheduled after waiting 1/2 hour that my new glass was scratched in shipping and would have to reschedule. No compensation was offered even after emailing customer service. I spoke to another customer in the waiting room who had the same experience. She asked why they don't check the glass when it arrives instead of waiting until the customer gets there and then has wasted their time. The only good thing was the personnel were nice. read more

Lying. Incompetent. Morons. Lying, incompetent, morons; at every level. From the techs, admin, and management. Please look elsewhere for your glass repair. If that's all you take away from this review then I have done my job and will have spared you from repeating the experience I had. Let me explain... It started with an email. At 10pm the night before my 1st appointment to repair the back glass of my Tacoma; I received an automated email saying my appointment had been canceled. I tried calling to figure out what had gone wrong or if there was some misunderstanding, but unsurprisingly the office was closed. I called again first thing in the morning and was told they had messed up the scheduling because I had made an afternoon appointment, and the repair actually required an "all day appointment." I was pissed; I had already taken time off work. I explained the situation and they said that if I got there soon they could squeeze me in. I agreed and drove the 70 miles from Port Angeles as fast as I could. I checked in, they took my truck into the shop and I waited for 2 hours in the lobby. It was then that the tech and the "temporary manager, on loan from Colorado" came in and told me that they didn't actually have the glass I needed. I wasn't about to let my displeasure go unnoticed so I demanded some sort of compromise. He agreed to take $250 off my bill, which was originally $500. He promised they would follow up with me as soon as the piece I needed was there. Needless to say, that never happened. Fool me once... Three months later and still no word. Finally I decided to just make another appointment despite the already sour taste I had for their service because I had the discount on file. I called the company and explained the situation. I told them exactly what I needed and they told me what to order through their website, a back glass WITH slider. I called again three weeks later, the day before the appointment, just to confirm they had what I needed at the shop and they assured me they did. Fool me twice... I show up at 9:30 for my appointment. I tell the goofus at reception that I'm gonna be upset if I have wasted another day if there's a problem. He goes into the shop to double check with the tech. I grab a coffee from the machine and wait. 5 minutes later they walk in with a work order for a back glass with "slider" circled in pen, and explain that they only ordered the slider portion of the glass, which wasn't the piece I needed. I lost my temper and demanded to talk to the manager, who just happened to be out. I yelled several curse words of the F type and gave the one finger salute to them as I walked out and threw my coffee on the pavement. I am sorry for that. But it was too much. I called shortly after to speak to the manager. I had no intention of doing business there but I wanted to make my extreme displeasure known. We talked. I was stern but I didn't yell, and I didn't curse. She said she had heard about the previous incident. She said it wasn't their fault, and that I "wasn't being professional." I was stunned. She continued "If you order a chocolate cake and we make you a chocolate cake, but that's not what you need, that's not our problem." If I order a chocolate cake with frosting and you sh*t on a plate and tell me it's frosting, then I'm going to make it your problem. I tell her I want my glass done for free at this point and she says she can't authorize that. "We've already given you $250 off, do you really think it's worth taking more off?" I reasoned that if they cut it in half the first time they messed up, it should be another 50% off this time. She tells me there's a new branch in Sequim that will better be able to help me, and she'll set it up. Fool me three times... I get a call later that day. It's the new Sequim branch, and I'm told that because of the incident earlier "we won't be able to do anything for you." I was picking up my kid at school and was surrounded by elementary school children at the time so I just hung up at that point. I didn't have anything nice to say. I make $35 an hour, and work 12 hour shifts as a critical care paramedic. I took 2 days off throughout this ordeal which comes out to $840 in lost wages. I drove 280 miles, 70 miles each way 4 times, at $5 dollars a gallon, which is $70 in gas money. With 10% tax that's $1001 total. And I still don't have my glass fixed. I could have paid off my tuition for whatever glass repair/clown school GED equivalent that these people attended and done the work myself at this point. Don't waste your time or money. read more

I was upset on a recent Friday when someone knocked out the rear passenger window on my brand new Lexus RX-350. I had saved for 20 years to buy my dream car. When I called my insurance company, they told me not to worry they would set me up right away with Safelite. I took my car to Tacoma Safelite immediately so they could put a plastic cover over the missing window to protect the interior. Silverdale Safelight called and set up an appointment for Monday afternoon to come to my house. That service amazed me. The tech showed up on time wearing a mask, I gave him my keys, and in an hour and a half I had a new window that matched and worked perfectly. You cannot tell there was ever a problem. The tech was courteous, professional and just the type of employee I always wanted to work for me. Great Job Silverdale Safelight! read more

It's forcing me to leave at least one star, but given the option, it would be ZERO! Whatever you do, DO NOT go here to get your glass done! They are incompetent in every way. I was told my appointment would be 3 hours. So after driving 90 minutes to get there, I was told it would be an all day appointment and there was nothing else they could do. I'm moving out of state and needed to get it done within the 3 hours because I had movers coming to load. Then one of the technician, Austin, proceeded to argue with me telling me that it was pointless to replace my windshield because I was driving across the country and I would just damage it again. Seriously?? Talk about not wanting business and then essentially telling me I would damage my windshield no matter what. Then as I was leaving, he was outside and continued to argue with me calling me an idiot as I was walking away. DO NOT USE THIS LOCATION AND IF YOU DO, DO NOT LET AUSTIN TOUCH YOIR CAR!!! read more

Friendly, quality service. Minor issue with a new windshield camera not calibrating properly, but they got me right back in to fix it - no charge until the job was fully complete read more

Very satisfied with the service I received today. My car was finished quickly & the service rep was prepared, knowledgeable and polite through the entire transaction. For the manager at the Silverdale location - please acknowledge the woman at the front desk for her amazing customer service (unfortunately I did not get her name). Everything a manager hopes for in a hire for the frontline of their business - she delivers with flawless professionalism. I will be referring to this location because of this. Thank you for a great experience. read more

A rock hit my window causing a crack so I called safelite. I was able to easily set up the appointment online and schedule for the following day. The day of the employee texted me to keep me in the know about arrival time. Once here he was pleasant and professional. Totally recommend this company. read more

Great work quality. They got me in quickly, kept me informed. I've used them before. I will again

Have always found Safelite a quality repair shop. The lead time to get an appointment however, is ridiculous. More opportunity for expansion out here. read more

I would give 0 stars if I could I made an appt online to get a windshield replaced and was quoted 326.00 so I canceled decided to look around I then got an email that I could get 25 off if I reschedule I ignored the e-mail the next day got another email saying I could get 35 off so I decided to reschedule with my 35 off they quoted 356.00 so I asked why it was more then first quote and was given the runaround and finally was told that the first quote was for a windshield that was cheaper which makes no sense I didn't ask for a specific windshield, just think it is a little shady! Shame on you Safelite!! read more

I set up an appointment to replace my front wind shield through their website which quoted me for 900. I receive an email confirmation later which stated 1100. A month goes by and I get an appointment reminder, and an unmentioned price change to 1900. I called to cancel my appointment. What they were trying to pull should be illegal. read more

The service was superb and my insurance paid for it all. The scheduling was seamless they communicated the whole way, came to my house and repaired the damage in 15 min before I had done the dishes...What more could you want. read more

My son's 2018 Impreza got a nick in the windshield while he was driving. Shaun from the Silverdale Safelite came to his work to fix it. My son said Shaun was super helpful, friendly and did a great job, the repair was completed better than he ever expected. Thank you to Shaun for being such a great technician! read more

The technician came to my home to change out my windshield and did a great job, was friendly and answered any questions I had.

Absolutely horrible experience with Safelite AutoGlass in Silverdale. After they damaged my car by scratching the plastic cover by my rear view mirror, they now have had me waiting 6 months, YES 6 FREAKING MONTHS, to get a new windshield. They don't call and update me on any progress made on ordering one. They act super annoyed when I ask them when the windshield might come. They didn't offer to pay for my Uber when they wasted a whole day of mine by ordering the wrong windshield, they actually were super rude to me and acted like it was my fault for ordering the wrong one. Never have felt this disappointed by a service company. I'd look elsewhere for windshield repair/replacement. read more

I found that the Safelite folks were very professional and completed the repair with no problems. The customer service agent I first contacted took care of my insurance information and set up the appointment, making life easier. The shop was able to replace my windshield and complete the Subaru Eyesite calibration which saved me a visit to the dealer. Great job. read more