Midwest Mobile Glass..Windshield replacement..first they forgot to put the rubber seal back around…read morepart of the window...Warranty on glass crack after the fact..Denied..No rock hit it..No chip at all in the glass..Service provider and Manager..Rude about the music I was playing..so I turned it down..They said matter of fact..Turn it off..Unprofessional..The service guy takes a knife to my windshield..Im like (hold up wtf..)..thats not Cool...wyd..tells me to stand back..or he will not check it..He walks off because I was not for him sticking a knife to my windshield..Was cursed at and ask to leave...Shoddy Service..Racist Attitude..Poor Quality of Service. Sad Day...just wanted them to acknowledge..the warranty I deserved...​​​​​​​​​

It was a rocky start. But they were they amazing and fixed the problem right away. They were also…read morenice enough to come get my vehicle and jumped start it to get it there and back because I was at work and for the inconvenience that had happened. They are very affordable as well! I will be coming back for all my glass needs!

I have dealt with Algona Glass for some time, their very friendly, kind professional & a company…read morelike no other they treat their customers with respect and say thank you when completed. I would recommend anyone who needs any type of glass work done, Algona Glass is reasonable with their prices. Barry Ellis Humboldt, IA

This is the second time we've used Algona glass and repair and we couldn't be happier. In the…read morefuture we would call them first. Excellent customer service and great prices

Two weeks ago we had an appointment for 11:30 AM. When we arrived the receptionist told us it was…read moretoo late in the day to fix our car. She said a convertible takes all day, so we must reschedule. Today we drove there and the same woman told my wife they couldn't work on her car because she was 10 minutes late. The receptionist didn't ask if we could leave her car overnight. She told us if I wasn't happy with them, she knows a guy who's really good. I get the feeling the technicians there aren't comfortable with working on a convertible or they're not properly trained to handle the task. To save yourself some grief, find another shop.

Trying to get an appointment is a nightmare. Why can't the store just have a phone number to call ‼read more

Oh bummer. On a cross country road trip in our Corvette and just outside of Souix Falls we heard a…read morerock hit hard. And there was that chip on the front windshield. I immediately searched for a Safelite location in Souix Falls and found this one. Hooray! We drove to the location and a guy there said he could get it taken care of in about 30 minutes. Wow! That's service. The nice lady behind the desk submitted something to our insurance company and there was no charge. Free of charge is awesome! Everyone was super nice and we were back on our way within about 45 minutes.

Austin (GM?) and other staff were well intentioned - but this shop is not set up for success and/or…read morecustomer service. Guided by Robert Pirsig and the book, Zen & The Art of Motorcycle Maintenance, I was taken back by how the work shop looked and felt; poor layout, disorganized tools, tiny work areas, etc. And the shop itself doesn't have parking and an uncomfortable waiting area. And when I arrived with my van at my appointment time - I was told the garage entrance was too low and I would need to park in the parking lot next door. Assuming this is a franchise location - I would hope that Safelite Corporate would mandate a new garage location/set-up better suited to a reasonable level of customer service.

Service was non-existent! They brought the wrong windshield and I had to wait two weeks for another…read moreservice. They charged me for the service even though they had done nothing! I called customer service and got the run around. Evidently the technician has submitted the job as completed! I called the local manager, he never called me back. Finally got a reschedule as a "Warranty Service". The service order was wrong, they forgot the windshield wipers I had ordered and had paid for! Safelite is incompetent and has no internal communications or quality control. Don't make the same mistake I did, give them a miss! William Vikter

My front window started cracking badly because of rust. I called my insurance and was connected…read morewith Safelite Auto glass. Our technician was prompt, professional and did a great job. I would highly recommend this company.