I was in a car accident and my back was fractured. I called to cancel my car wash monthly payment…read more They told me I have to go in person to do so, after I stated that my car was totaled and I am not able to walk. I then emailed them and they have not responded. I have been a loyal customer for almost six years. I also tip the guys on many occasions. Customer service needs major improvement! Also when you get unlimited car wash...say for $20.00 the price is actually $24.00... The Extra Mile won't allow a customer to utilize restrooms after 2:30-3:00!

These guys sell burnt pods and refuse to refund based on the fact that we "damaged the product" by…read moreopening it in front of them. Don't sell bad product.

If I could give this place zero stars, I would! All in all, I've had two credit cards and my debit…read morecard skimmed from this location while in town for work. I knew it was happening in Salinas, but I wasn't sure where. Avoid this place like the plague. Their gas pumps are super old and shitty (and ripe for card skimming, which makes sense). I don't know if it's happening with or without the owner's knowledge, but either way it's a no go. I feel dumb for letting my desire for convenience overwhelm my desire to not get thieved from.

do not come here terrible service!!! today is bring your own…read morecup day and they did not allow to bring my own cup.

There are about 4 gas pumps that have been out of service for about half a year already, and no one…read moreseems to care. The cashiers here are extremely rude and miserable, but I would be if I worked here too. The gas pumps that do work pump gas at an inordinately slow pace. The lines are always very long here, so if you don't mind spending half your day pumping gas, make sure to stop by.

Came here to buy ice. I wanted 2 large bags 20 lbs each. I paid then went with the cashier to get…read morethe ice and they only had small bags 7 lbs each. She opened the cooler and said oh we only the small bags, same price as large!?? No refund- nothing!! Never getting ice here again!! Buyer beware!

I like coming to this Shell because of the car wash…read more Also there are tons of gas pumps available and it's easy to get in and out Venue is always clean Gas prices are reasonable Customer service is friendly

I went inside to use the restroom because I'm currently traveling. I went inside and asked the…read moreassociate for the bathroom key, the associate proceeded to slam the item she had at hand and turned to me a very rudely said "what". I repeated myself and asked for the bathroom key, she went to grab the key and then threw it on the counter. She walked away without saying anything. I understand everyone's customer service is different but I do think it was a very negative experience

Wow. No bathroom? What kind of messed up business practice is that? Buy a full tank of gas in a…read moreroadtrip and nowhere to pee. Total BS. Zero stars if possible. Hate even giving you one. Jerks

Five stars for the woman working today. I was having an urgent Women issue and she used good…read moregracious judgement. Thank you for reminding me we are all human and have a choice to be kind We got gas and I gave her a cash tip

These people that run this place are always nice & kind, the place is well kept, and well stocked,…read morethey truly care about their customers, and this is becoming very rare in this fast paced world. Also, the smog shop next door is run by two very well respected and trustworthy guys that have been taking care of locals smog's for a very long time. You do not need to go any where else for great, honest customer care!

4.99 a gallon for propane. Customer service was great. Had great customer service and extremely…read morefast.

Went in there with a 20 dollar bill from 1985, They said they could not accept it because they…read moresafe wouldn't accept it electronically. So pretty much a United States 20 dollar bill was refused. Only other bill I had was a 5 dollar bill so I had to put that in the tank to go to a gas station down the street, and guess what they accepted my 20 dollar bill. Pretty sad when you can't use a United States issued form of money in a store in the United States.

130 pm - If you're in dire for a gas, you don't have a choice. I went inside the convenience store…read morefor the bathroom. It was almost part of the wall and not noticeable at all. I asked the staff behind the register, if there's a rest room and she said "there", matter of factly. So I checked out the rest room and it was locked. I waited for awhile for the person who is using it to come out, pacing back and forth. After 15-20 mins I went to the staff again to ask her if she's seen anyone there and if there's a key to check. Then she handed me a bunch of keys. I stood there in awe, how could she not give me the key when I asked her if there's a bathroom? I was grateful she let me use it. I was greeted by horseflies when I opened the rest room door and there's no toilet paper. Again I am grateful I get to relieve myself. Unbeknownst to me, my friend came in to find me 15 mins later and when he asked to use the restroom to wash hands and buy some chips , was told there's no restroom at all. Wow. This staff has a smirk on her face and did not smile at all during this encounter and maybe she's having a bad day but Mobil is a respected gas dealer and this doesn't reflect their professional standing in the community. Just my one cent, smile and the world smiles at you. I thought I gave my smile but well... her smile could have added value to patrons of Mobil gas service station :)

Gas a good price but they will not let you use their restroom even if it a emergency.read more

Worst customer service. I've never received so much attitude from a woman who clearly hates her job…read moreand the community she services! Serviced on 11/12/25 at 8:15am. Do better

Took my truck to get washed windows were left dirty no almorol In one tire just not right serviceread more

I love coming to this car wash. Like everything prices have gone up yet the guys do a great job…read more Make sure to tip them good.

Employee was busy in the booth with a friend. Employee parked the car next to the pumps so the…read moreaccess was blocked.

I got some gas today and purchased a car wash through the pump. The car wash is currently out of…read moreservice, and there is no attendant currently working to get a refund from. I feel ripped off. I'm not sure how long it will be out of service, but I'm pretty sure it will go past my "expiration date" on the code I purchased. What a scam.