Came here on a Saturday looking to purchase a new car and was talked down to by the sales representative John. And was (literally)laughed at when we told him our budget. We walked out the door, not upset because we live in northern Virginia and there's many other dealerships to chose from. But then, about a week and a half later, John proceeded to call my cell phone ONCE A DAY leaving voice mails saying he could suddenly work with my (laughable, remember) budget until we finally had his number reported and blocked from my phone. It's 2017, these pushy and intrusive sales tactics are frowned upon and will cause you to lose your sale. See my stellar review about the priority Mazda if you want some tips on how to sell a car! read more

I give the dealership 4-stars but Daniel deserves 5-stars+!!! Bought a 2017 Honda Civic from this dealer last Sunday 6/7/2020. Experience was good/typical. Worked with Daniel who was easy to work with and very honest. Took the car on a road trip 5 days after purchasing. Stopped for gas after about 2 hours of driving, and the car wouldn't start again. Luckily, gas station was right next to a repair shop who tested our battery and determined it was only putting out 6% charge. Not what you'd expect from a 5-day old car - used or new. Contacted Daniel and asked where I should send the receipt for the bill for reimbursement for the new battery; Honda or Brown's Mazda. After checking with his manager, Brown's said, "since it was a used car and the battery was perfect when the car left, they would not pay for it." We hadn't left anything on since bringing the car home - so I know it was not "perfect" when it left the dealer. Daniel paid for the battery personally! I am a huge advocate for customer service and Daniel went above and beyond. Highly recommend buying any car from Daniel! You'll have a great experience and know you're not getting the run around. Wish there were more people like this young man in the world! read more

I was nervous about going to this dealership, after a not-stellar experience a few years ago buying my husband's car here, but it was by far the closest dealership, so I figured that I'd give them another try. I'm glad that I did. My salesman, John Gutierrez, was too new to even have business cards, but he knew his Mazdas. I'd done my preliminary research, so I knew the car that I wanted, and he was very patient about explaining the option packages and details to me (I'd not bought a car since 2008, so navigation packages were a novelty, and why on Earth did this car not have a CD player?). John wasn't pushy; he reworked quotes for me a few times based on my evolving knowledge and preferences, answered any and all questions, and went WAY out of his comfort zone to communicate via email with me, rather than phone. It obviously wasn't easy for him, but he got the job done. As a middle-aged woman who has been buying cars roughly every decade since I was 22, I've been treated with a fair amount of sexist condescension from car salesman throughout the decades. It's an incredibly male-dominated and testosterone-fueled competitive environment. I am happy to say that this experience was completely lacking in that unfortunate category. I was treated with respect, my questions were answered in full, I never felt as if, were I a male, the answer I was given would have been different. And when my husband came with me, the salesmen, manager, and finance people talked to ME, not to him. I will recommend this dealership for a good solid car-buying experience. And I will recommend John Gutierrez. I do hope that he gets business cards. read more

By far the most unaccommodating dealership I've been to. Was very disappointed with the level of service and lack of basic respect. Sales rep didn't seem to really be trying to close a sale and the manager they talked with seemed way too busy to even be bothered by us - barely made eye contact with us from his computer (it wasn't even super busy). No one was able to honor the quotes we received on a previous visit, so we walked out. I've since bought a Mazda at another dealership where I was actually treated as a valued customer. Makes sense why their ratings are higher. Good customer service makes a huge difference in the car purchasing process. read more

Don't expect to be heard or taken care of. What matters is they take your money and u leave them alone. I have BOTH maintenance contract AND a extended warranty. Things I paid EXTRA for when I purchased my vehicle. They "couldn't" find my contract. The Tyson's location wouldn't answer their phones which is where I purchased said maintenance plan I even emailed the rep in Chantilly my paper proof. Not a single call back, no manager to help and zero response in general. When I made the appt, of course the woman on the line claimed she saw my plan and I was all set. When I get there, it's a totally different story. Forget the $100 I paid out of pocket cuz who has time these days to reschedule or do what they planned that day to do? Do I deserve a refund? Absolutely. But you know these days, let's all blame Covid for our lack of customer service. I don't care how busy you are, when you're in customer service, you should at least follow up. Don't shop here. Don't waste your money. And if you have to, good luck! read more

I was a bit late to my appointment on a Saturday. I let the salesman know and I was still greeted with professionalism! Wally Barnes took great care of the whole sale process and explained their inspection and everything for my piece of mind. He was patient letting me test drive vehicles to keep my options open. I never felt rushed. Everyone was very welcoming and friendly. The finance team, especially Lori, were personable and didnt try to sell me any unnecessary extras. They were candid with the banks and explained everything in process. I got copies of everything too and a full tank of gas to get home. I am so happy with my purchase! I will definitely refer friends and make the drive again when I get another vehicle! read more

Greatest test drive experience ever. Well trained to really test the many features of the new car out. read more

Safford Mazda Chantilly - How sweet to see this after our deal was done!!! They went the extra mile! - Car Dealers Near Me - Chantilly, Virginia

I've had several of my family vehicles serviced in Brown's Mazda Chantilly in the last few years and have always been happy with their services. Today I brought my car for a scheduled service and everyone was very helpful. My service advisor was Natalie. She was very nice and professional and helped me through the whole process making it a smooth and pleasant experience. read more

I purchased my Mazda 3 in June 2013. I asked the salesperson if they could put power locks in the vehicle - as everything else was power, and it seemed silly that the locks were not power locks. I was assured - repeatedly - that I would have factory locks installed. I paid for this service/assurance - it was not included in the price of the vehicle. Spoiler alert - they were after market locks and they were awful. So - 4 years later, 3 of my 4 doors don't function and one day the cable on my passenger door snaps. I take it to a mechanic who inspected it and showed me where the aftermarket install weakened the cable - thus causing the failure. Several parts inside the door had to be ground down to accommodate the lock actuator, etc. This 3rd party mechanic then said they would not recommend repairing the locks - as it would just weaken the next cable that was installed and went as far as to recommend just removing the power locks completely, b/ c they would continue to fail over time. So at this point, I'm pretty annoyed, but I decide to try to work with Brown's to see if they stand by their work. After all, the car is not old... and surely there has to be some sort of warranty. Brown's informed that they used a 3rd party to install the locks and they are not willing to work with me on the cost of repairing the cable. SO - clearly needing a door that works - I agree to paying for them to repair the cable, and they agree to have the 3rd party look at why my locks aren't working. $450 later - I have doors and locks that work - but that grind. LOUDLY. Like - unacceptably loudly. I was charged $65 for a part on the door locks that failed, but beyond that the 3rd party did not charge to repair the locks. So - again. I will admit that they *do* technically function. But you absolutely cringe EVERY time you unlock the door. In terms of ever upgrading... I will never be able to resell the car in this condition. And it's not just one door... it's 3 of them. When I pointed out the noise to the service gentleman, I was told "That's because it's a new actuator... It's annoying, but it is what it is". I know it's not the most high end vehicle, but I have paid $20,000 for this car... and it's 4 years old. It should not sound like this. It should work the way I was told it would work when I purchased it. I will say that the service tech (Austin) was polite, but at the end of the day, I would not purchase another vehicle from this establishment, and I would not have my vehicle serviced there. I'm stuck with this awful situation, and Brown's does not care about my customer experience as they've already sold me a car. read more

I had a very positive first time car buying experience at Brown's Chantilly Mazda. Everyone I worked with (George, Matt, and Jeff) was extremely personable and very helpful in answering my questions. At no point did I feel pressure to make a decision, which I greatly appreciated. The whole process only took a few hours, and went smoothly. Definitely would recommend this dealership to others! read more

I walked into Brown's thinking I was going to end up speaking with a less-than-knowledgeable sales person who would try to get me to buy something that would break my budget. Why? That was the experience I had when I went to other area dealerships in my search for a new crossover. That feeling began to erode as soon as I was greeted by the nice lady at the front desk who pointed me in the direction of Carlos Bonds. Carlos said that he was an "expert on the CX 5", and he wasn't wrong - he knew the vehicle as if he had designed it himself. There were very few follow-up questions for me to ask as he had covered everything. A test drive and a brief discussion of price was all it took for me to realize I was looking at the right vehicle at the right dealership. The customer service displayed by Brown's Chantilly Mazda was superior to other area dealerships, and I look forward to returning for my service needs. If you're in the market for a new vehicle this is a great place to start - you'll be saving yourself a lot of time and aggravation. And do yourself a favor, go see Carlos Bonds while you're there. read more

We purchased our Mazda six here in 2014 and I've been coming back ever since for servicing. The car buying experience was impressive, nothing out of the ordinary of what you would expect at a car dealer, and understandably so, this is a business after all. After we purchased our car we had brought it in for servicing as recommended by the manufacturer and when recalls come up. Each time we had to bring the car back The customer service experience there is hands-down the best we've ever seen that a car dealer can offer. Of particular note, the guy working the desk, his name is Shane, is a pure example of what customer service means. He and the other staff members are phenomenal by treating you with respect and as a valued customer which is hard to get at such a high volume car dealer. The lounge area is very comfortable, they provide drinks and small snacks and a nice TV to watch while your car is being serviced. The dealer will also provide a loaner depending on your circumstances which has certainly come in handy for me in times past. Delivering customer service and also having it are two separate things which this particular dealer has mastered through retaining quality staff. There are too many examples to list as to how they hit it, but take my word you will not be disappointed with any aspect of this dealer despite how much we have to spend on repairs or the purchase price of a car. My hat is off to these guys, and I look forward to coming back again and again. read more

Yesterday my husband and I stopped by to take a look at the Mazda CX-5. We were not anticipating on purchasing a car yesterday, however, after talking with Brian and him showing us the features of the car we changed our minds! :) Brian was wonderful! Brian is not your typical "sales guy" he never once made us feel pressured/uncomfortable, he wasn't pushy, in fact - he was very honest and easy to talk with. He worked closely with the manager who helped us with a great deal on our trade-in. Car buying is always an exhausting process but the team at Chantilly Mazda made it as easy as possibly and enjoyable. They also have a nice specialty coffee machine which I enjoyed several times. I will definitely be back in the future to purchase my next car and would recommend this dealership to anyone who is looking for a new car. Thank you Brian Matt and Sam who took excellent care of us! We appreciate it! :) read more

The best car-buying experience I've had. Brian D. was attentive, courteous, and provided white-glove treatment! He went above and beyond to take care of me. Thank you Brian! read more

I brought in my Mazda3 for an oil change. It took them only about 10 minutes, which was impossibly short for an oil change. I've changed engine oil by myself before so I know how long it takes to drain the used oil completely. As I checked the dipstick, the supposed-to-be-new oil was dark-brown, and it was way over the high level. It was evident that they just overfilled the oil without draining, which can be harmful to your engine, or even dangerous. I brought the car to another car center and got it fixed, but I will never trust this dealership. read more

It's an unfortunate that long time customer are not treated with value from your local and corporate customer service. I will not continue to own a MAZDA after my experience!! read more

Excellent service, I was driving a new car in under 2 hours after I arrived, and was given a great price with rebates even without having to negotiate much, I even was able to get a nicer trim than the one I was originally quoting. DeAnnah is an awesome salesperson (también habla español!) we will definitely come back here in the future. read more

We bought a used Mazda CX-7 last week and had some work (covered by warranty) that needed to be done. They were simple fixes- a button on the steering wheel that stuck, and a check on the seat heater temperature to make sure it was functioning at 100%- so we opted to get it done ASAP. My husband called in on Friday and they told him to bring the car by later that day. He drove out there and said he'd wait for the car since they were going to "take less than an hour". He made himself at home in front of the PS3 showcasing Gran Turismo while he waited. He only had time to play three games (at a few minutes each) before they were done with his car. After checking that everything worked, he headed back home... less than 15 minutes later. He doesn't remember who helped him, but he was completely satisfied with the work they did. The sales department wasn't as helpful (we stopped by there first to check if they had used CX-7s before buying elsewhere). We dealt with a guy who seemed to have ADD and wasn't super informative when we asked questions. He did look up other Mazda dealerships in the area to see if they had CX-7s but he didn't go above and beyond to find the "right one" for us. Bummer, since we would have loved to buy a vehicle from them. Regardless, we'll be back for more service work. read more

We saw a used Hyundai Tucson being sold by Brown's Chantilly Mazda. The Tucson was exactly what we were looking for as a small SUV for our daughter. Everyone we spoke with and worked with at Brown's was very prompt, professional and pleasant in their replies to our questions, whether vial e-mail or over the phone. We worked with several people, including Peter, John, and Daniel from the sales team, and Tyler, from the finance team, all of whom were great. The only problem, that was not their fault, is that the parent company, Stafford Brown, decided that our transaction would be handled via Zoom by a senior person from Stafford Brown instead of by Tyler. Apparently, Stafford Brown does this randomly with respect to one cash purchase (what we were doing) and one financed purchase each day. The problem was that either the Zoom connection was a problem or the Stafford Brown senior person was busy and we ended up waiting at least 30 minutes extra just to have this senior person handle the transaction. We made it very clear once the Zoom started that we were not happy having had to wait and that we were not interested in purchasing any additional items, like an extended warranty - something we might have considered has we been seen promptly by Tyler and have had him handle the transaction. We complained to the manager at the dealership and he explained that this was out of his hands. Other than for this problem, we highly recommend this dealership. read more

I bought a brand new 2010 Mazda3 from this dealership a couple of years ago and everything was peachy. When I decided I needed a bigger car I came back to this dealership to see what they could do. First off - the sales guy Eddie was very nice. The car I originally saw online had been sold after being on the lot 1 day (story I was told) so I decided to look at a similar car they had which was a 2009 Nissan Altima. BEWARE of Kwang the "Used Car Manager"! After SUPER lowballing me on the trade in value of my car (nearly 45% of the value I paid for it after only 3 years with low miles) which he said he was "generous to offer me that much" I still (regrettably) purchased the 2009 Nissan Altima. The first finance guy I worked with (Tim or Tom) was a complete JERK, but the second guy EJ, was amazing. GET THIS. After buying the Nissan I drove it 5 miles down the road to my house, turned it off and the stupid thing wouldn't start! I called the dealership and the receptionist asked me to give her my number so a manager could "call me back later" UH NO!! HELLO?! Common sense should tell you that I want to talk to a manager NOW! Back to Kwang - he tried to tell me that the car won't start because the batteries in the key remote might be low. I told him this was not the case and there was something obviously wrong with the battery or starter (electrical or otherwise). After 15 minutes I FINALLY got the car to turn over and drove it back to the dealership. Kwang told me he did not have any technicians available until tomorrow, and since the car turned over I should bring it back tomorrow. I'm sorry, but I AM NOT going to risk not being able to get my child to school or not getting to work because they JUST sold me a car that has something wrong with it. After being very insistent, Kwang finally agreed to give me a rental car and keep my Nissan there. It turns out there was a bad battery (which they replaced). They told me "this happens there a lot even with brand new cars". Now (after 2 weeks) my car motor is making a "clicking" sound in the lower gears and the right speaker is rattling (something is lose or broken). I don't even want to take it back to the dealership because I don't feel like dealing with the people that work there, so I am just going to deal with it. AWFUL experience I would NOT recommend this dealership to ANYONE. read more

We had a wonderful buying experience with this dealership and I now bring both of my Mazdas to this dealership for service: Shane Varanelli is an outstanding service advisor. The entire dealership is well-designed, bright and clean. The customer waiting area and facilities are top-notch. read more

Don't ever get your car serviced here! We used this place as a tester site and they have failed miserably. How do you "fix" the car, call me to come pick up the car but don't leave an invoice for the cashier to ring me out. Now I have to return AGAIN to pick up this vehicle because the service manager did not leave an invoice. I am about to miss an important meeting because I have to wait another day for the vehicle that is supposedly fixed.Do you think they will compensate me for my time? Nope. They are only concerned about making money! Update: We picked up the vehicle the next day and it broke down a few minutes away from our house. We called the service center and they towed it back to the center and gave us a rental car. A lot of back and forth and days later.. We are picking up the vehicle today and I pray it does not continue to run hot. It's unfortunate that this had to take so long and have so much unnecessary back and forth. I will update this after we pick up the vehicle. read more

New Car Experience - I purchased a new car from Brown's, and I couldn't have been happier with the experience. My salesman Brian Donohue was upfront and honest with me the entire time. He was informative but not pushy, and he worked to get me a great deal. Then they matched my CarMax trade-in offer, which saved me a trip back up to Sterling. I'd recommend buying from here. My wife was so impressed, she is considering a new Mazda from here too. Service Center - I've now put a little over 5,000 miles on the vehicle and utilized Brown's service center for my first factory-scheduled oil change. Shane Varanelli in service was an excellent rep. He answered all my questions, took my vehicle and delivered it back to me on time. I had an issue with oil being spilled all over the plastic casing and engine block causing smoke to pour from the hood and grille. The accompanying burnt smell was pretty unpleasant for about a week, but Shane and the Service Director Alan called and apologized and vowed to make things right. Everyone makes mistakes. They owned it and corrected it. I'll take my car back there at 10,000 miles for the next scheduled oil change. read more

I got an oil change & service package when I bought my car here. Every single time I bring my car in for an oil change...they tell me I need to replace stuff on my car that doesn't really need to be replaced. This month they said that I needed new rear brakes & rotors and an alignment. Took my car to my trusted mechanic at Car Connection in chantilly and was informed that I did NOT need rear brakes & rotors and an alignment. Also, every single time I get an oil change...they claim that a bulb needs to be replaced...license plate bulb, headlight, tail light, or blinker bulb...yet they don't show me first. They replace it & charge me $50. This time I refused to pay...especially since the license plate bulbs had been replaced within the last year. No way I'm paying again...if they're really out...they should be covered under a warranty. This was after they had previously charged me $50 to replace the bulbs because they claimed the wrong bulbs were on the car. I bought the fucking car there...it came with the bulbs. So they sold me a car with the wrong bulbs & then charged me $50 to put the correct bulbs in a few months later...without asking first. Also, good luck not spending at least 2 hours to wait on your car for just an oil change...even if you have an appointment. They're always running behind. They've lost this customer. I don't trust them. They've tried to get me to pay them to fix shit that isn't broken too many times. Stop trying to rip off women!!! Women: if you need a trustworthy mechanic...go to Car Connection in Chantilly & tell them that Amy sent you. They'll treat you right! read more

This review is for the Brown's Chantilly Mazda Service Center. My whole experience was beyond fantastic. Shane in service was instrumental in fully resolving a non-warranty repair on a new-to-me used car. Additionally, Shane and the whole team made the process easy. Communication was quick and clear; the repair itself was flawless; and the facility was very clean. My son (and I) love that they had a PlayStation racing game set up to play while we wait. My son is asking when we can go back (every future regular service and repair we need!) Thank you so much for all your help. I really do appreciate it! read more

I'm not a big fan of car dealerships at all and make it a point to have a good idea of what I want before I get there. We made an appointment to test drive a vehicle and our appointed sales rep was closing a sale so he wasn't able to assist us. Lucky for us, Richard Taylor had time to step in and help us out. He is very courteous and helpful and did not give us any kind of run-around. We never felt rushed and were not treated as if we didn't matter. When our car arrived, it had stripes on each side. We didn't specify not wanting them, but also did not expect them to be there. Richard was very gracious in having them removed whenever we wanted. It was a quick process and he was able to have it all done in less than an hour. Not only did he have the stripes removed, he returned the car to us smelling and looking showroom clean again. He was nice enough to rid the car of all the pollen and random spiderwebs. If you're in the market for a Mazda, please see Richard. read more

My parents recently bought a Mazda3 from here and the experience was mostly positive. Their situation was a bit complicated since they were moving from outside of the country and wanted to have the car ready for pick-up when they arrived. For a little while I got a bit annoyed with the dealership because they were slow to respond to voicemails and e-mail, but eventually they had the car available as promised. We were able to get a good price but that was thanks to the Costco car buying program. In the past I'd assumed that such programs were for people who didn't want to negotiate and would give you a decent but not great price, but no other dealer I contacted was able to offer a better price on a Mazda3. I was debating between giving Brown's three or four stars since their early non-responsiveness did get a bit frustrating. If it were possible to give them 3.5 stars I would, but after all the car dealer horror stories I've heard Brown's Mazda was actually pretty good. read more

I just had a wonderful car buying experience at Browns Chantilly! Carlos was very helpful in helping me decide on buying my first car. I was really nervous going into it, and hoping I wouldn't be taken advantage of. He took his time explained all the pros and cons of both the 2016 and 2017 models I was considering and was very thorough when going through the paperwork, making sure I understood everything. Thanks again! I'd definitely recommend them to friends, family, and others looking to buy a Mazda. read more

So my significant other and I wer elooking for used cars. We found a car that had a pretty good price (much lower than others in teh same market). We were told that there were some issues with the car. They allowed us to test drive the car and then were told we would be called back when the car was fine. We were then called in at a later date being told the car had passed Brown's inspection. I then took the car to an independent mechanic and he pointed out 7 major problems with the car. Parts of the underbody were actually held on by duck tape and spray. I'm not sure if this was done by Brown's or by the previous owner but this car was an absolute mess. Upon talking to the people at browns, they said that they would be willing to "touch upon" some of the issues but raised the price of the car to reflect the changes. At this point, we walked away from this dealership and others with the same namesake. Morale of the story: Always do an independent inspection and you always get what you pay for! read more

So disappointed. We've been eyeing a CX-5 and stopped by this dealer to check the fit of our baby's car seat. All we needed was for someone to take 30 seconds to unlock a nearby car - there were plenty available. Instead, we got the "were too busy" treatment and sat around for 15 mins before finally walking out. The smug sales manager just stood there watching his staff most of the time and offered no help when we made one final plea for help on our way out. UPDATE: We headed straight to another Mazda dealer, who was more than happy to instantly assist and will be getting our business in the future. read more

Bought a new 2014 Mazda3 s Grand Touring from Chantilly Mazda a few days ago and was very pleased with the responsiveness and level of service received. I pre-negotiated my deal over email and when I came into the dealership the whole process took less than 2 hours and all promises were honored and all in all it was a great, pleasant car buying experience. Matt May and Brian Donohue are consummate professionals and I would recommend shopping at Chantilly's Mazda for anyone who is interested in a new car! read more

I purchased my mazda3 here with Brian who approached us at the second we stepped in the dealership and welcomed us warmly. He was informative and kind salesman and top of all,he was so patient with us for three hours and gave us the best deal. After purchasing the mazda,till 3 months Brian kept calling my husband to see is everything fine with the car and are we pleased with our mazda experience which it was so valuable to us and he offered us to bring the car to the dealership for any problem if we found,but he wasn't pushy. All the team members of Browns mazda were great and helpful. I highly recommend chantilly mazda to those who want to experience loyalty and trust by their vehicle purchasing. read more

I got a 2012 Mazda 2 Sport here over the holidays after email/shopping around at several locations (probably 5-7 dealerships) online for 2 weeks until I had time to come in and also narrowing down the final negotiations (which included going to both MD and VA because MD had lower processing fees, but VA had lower sale prices). I'm happy with my purchase (I suppose since my first payment hasn't happened yet). I initially emailed with Anthony at Alexandria Mazda thinking I had a great deal there except his email etiquette was really rude (and grammatically a headache to read) and until I realized I could also work with other Brown's dealerships and he was giving me prices for the manual, not automatic I wanted. Pros: I worked with Carlos Bond for my sale (he's super friendly and was not aggressive) and solidified the final offer prices with Matt May, the manager of the shop. I have to say I got the price I wanted, and it took 2 visits. Surprisingly enough, I got an even lower interest rate at the dealership than at my credit union, so that small bit helps. I had only come back for them to install my cargo net, and have yet to deal with their oil change or other service center issues. Cons: It was sometimes confusing communicating with them via email, since their online sales rep I was emailing with was Jesse James, but then I would receive an email response to the question from Matt May and I didn't know who I was dealing with at times-- and at times it seems they weren't communicating with each other. But alas, everything is in email. While both were not available on the day I actually went in to the dealership the first time around, Carlos was there to greet me. I strictly later on said I would work with Carlos Bond for the sale rather than hopping from car salesman to car salesman. If I were to sign for the car I test drove during the first visit, I would not have caught the error that the stock number was different than on the papers (the one I test drove had bluetooth, the other listed on paper was a different color and did not have bluetooth). Also, in the signing office, they tried offering different service packages of car support bundled into the monthly payment but didn't have an option to select for 'none/no thank you' -- you can easily accidentally tack on paying quite a bit for services over several years if you didn't want those services (especially if certain items are already covered in your insurance) if you didn't catch this in the rush of signing documents (luckily my friend spotted it). Oh, luckily I noticed the antenna was missing from the car before I drove out and they attached one on for me. All in all, it wasn't a bad car shopping experience and actually (sorta) fun. Would have been nice if they had bottled water, etc. to offer since talking after a while gets quite dehydrating! I would 1) recommend doing some/most online car shopping hw first 2) work with Carlos Bond for a comfortable Mazda buying experience. read more

still a zero stars for me. The day after I posted my review, another manager gave me a call, trying to fix things and help me out. He wanted to find me another good deal. So a car was traded in some time that week and wasn't on their website yet- he was going to sell it to me for the trade in price that they paid for it.. I thought about it and did my research and declined that offer. A week later- I checked their website to see what the price was for this car. The manager tried to sell me this car for a thousand dollars less, saying that that was the trade in price- most dealerships market trade in vehicles at least $3000 or more to make a profit out of it. SO now two of the managers that I have spoken with their- have proven how this dealership works. read more

My car buying experience started off very rocky. I had been speaking with dealerships looking at cars and trying to figure out the best one. I would receiving harrassing calls daily and they would not answer my questions and it was just generally an upsetting time to the point where I almost gave up on signing for a car at all. That's until I went here. When I was first reached out to, Eric was a great representative to work with. He made the experience fast, painless, and fun. He was a superstar in getting me all the information I needed. He communicated by e-mail with me only, which was what I needed since I'm at work throughout the day, so I really appreciated that he wasn't constantly trying to reach me by phone. Some questions that were still unanswered previously were addressed by Eric and other staff members I worked for and the stress that had been building up quickly just fell off after working with them. I can't remember the names of some other staff members I worked with, but the finance manager was great and when I went in to sign for the vehicle, it was during my lunch break, so I didn't have much time, so the team respected that and got everything squared away in ~30 minutes and I was driving away in my new car. In addition, I did have a trade-in which I was just going to bring to CarMax to sell, but the Brown's team agreed to just match the price of the car so I could do everything in one place and didn't have to make a trip to CarMax first. Honestly from start to finish it was just such an easy experience, and I think if I have any car needs in the future I will be going here first. read more

I recently bought my (first!) car here from Brian Donahue. I was back and forth between this dealership over the course of 2.5 months trying to decide if buying a new car was really what I wanted to do. Brian was so patient with me during that time frame and was so helpful during this whole process. I don't know the first thing about buying cars and he really helped me understand what went into it all. This guy deserves more than 5 stars! If you're in the market for a Mazda, head over to this dealer and ask for BRIAN! He rocks and he definitely won't disappoint. read more

Integrity is not a word associated with car sales but that's the word that comes to mind after buying a car here. I purchased a used vehicle and there was a small issue, no fault of the dealership, that I noticed after buying. They fixed it immediately, effectively, and with no inconvenience to me. We also got an exceptional deal on the car. read more

I bought a CX-5 Grand Touring Reserve. Conner was my sales rep. He was very helpful and knowledgeable. He did an outstanding job going over all of the features. And, to top it off, Conner is a really nice person. I truly enjoyed working with him. Waiting for the financing was a little slow, but once I got in there Jeff was very friendly and efficient. And while waiting Conner offered refreshments. I never felt any pressure. Overall an excellent experience. read more

We just purchased our first ever Mazda and had a fantastic experience at Brown's Mazda of Chantilly. Their website is easy to navigate and check pricing options. Our salesman Carlos was easy to talk to and very knowledgeable about the vehicle I was interested in. The manager Matt worked with us until we were happy with the price. Nick made the paperwork process seem effortless. read more

Just bought a Certified Pre-owned car that had been through their "160 point inspection" and within 7 days, my car started making weird sounds. It was towed to their service center and reported that the car needs a new transmission. Not happy about this purchase.. go to a different dealer. read more