I purchased 3 items on 2/11/2026. One item was a table fan that didn't meet my needs. Two days…read morelater I tried to return it. The manager refused. It had not been plugged in, was not a cut item, a tool or tinted paint. I became so enraged, I threw the fan on the ground and broke it to bits. This has been my go to Ace when I am in this area during the winter time. I will NEVER return and I will spread the word that this store has very poor customer service

If you want to walk into a customer-unfriendly dead zone, this Ace is the place. Talk to the store…read moremanager and learn why. She's sent the clear message to the staff that the customer is never right. Better hold onto that receipt if you ever want to get your $5 off. They don't honor you electronically, and if you challenge the manager about it you get all but told to eff off. She blames that bad policy on corporate! Avoid this Ace. It ain't the place. Better off at the Ace store in Sahuarita or True Value in Safeway shopping center. They're actually helpful and care for their customers. Their prices and inventory are much better as well.

They're always always nice and eager to help you....they also have a great selection of anything…read moreyou need at a great price too!

Friendly and knowledgeable staff. Great selection of nuts and bolts at decent prices, especially…read morestainless. Minor quibble: Website/search function could use some work.

Went in to turn in my U-Haul truck. I had read the negative reviews and wasn't expecting a lot…read more However, it was a very pleasant experience - friendly, helpful staff that went out of their way to assist me. I took the time to look around - it isn't a big box store with hundreds of everything but it certainly had a good selection of everything I looked at. I was moving into a new house and I had a long list of items I needed - they met them all and the prices were reasonable. I'll go back. Mike

The damn app didn't work, so they wouldn't honor a coupon that I had a screenshot of, manager says…read moreto call corporate, can't do it. Special last minute trip before closing and this is the service we get. Ridiculous! I will never come back; forced to go to big box stores instead. Stupid is, as stupid does. Home Depot here we come!

This is my 2nd gas hot water heater I have purchased from Plumbing Supply on Grant. 1st heater…read morelasted 9.5 years, both visits were extremely well from everyone helping to make sure I was purchasing the correct heater and new parts. I shall return there for my next appliance and parts as needed. They even helped to load it in my trailer. A Happy Tucsonian.

I had an exterior spout that had a persistent drip and didn't want to pay for a plumber to come out…read moreand do a repair that I guessed wasn't too difficult. Thank goodness for YouTube and the Plumbing Suppliers store. I brought in the interior part of my spout and they helped me get it open so I could replace two O rings, one was completely worn out. They also suggested I use some silicone grease to avoid the plastic rings from becoming brittle and extending their use. All this for about $4.19!!! There were a number of professional plumbers getting supplies in the store, but I appreciate how they took their time to help me and not make me feel silly for not knowing exactly what to do. After I got home I was able to make the repair in about 5 mins and the dripping has stopped.

I had hardware installed on my new kitchen and bathroom cabinets. I supplied the hardware. It was…read moreeasy to set up an appointment. Quality workmanship at a reasonable price. Workers thoroughly vacuumed work areas upon completion. Would definitely use them again.

Am absolutely thrilled & thankful for the work Jeff Dalecke did to get my in wall microwave…read moreenclosure to fit the previous space... Just tremendous work... Highly recommended. jrp

They need a second scale for exit. Service window is blind. Cant see or hear scale cashiersread more

A recent move to Tucson sent me on a very extensive search for a source of healthy, organic soil…read morefor my backyard vegetable garden. After researching online, and speaking with experts at various garden centers and landscapers, the conclusion: Tank's Green Stuff. The customer service agent at Tank's Green Stuff provided excellent information and answered all of our questions as to what soil would be the best option for our garden. She gave us the cost estimate for the soil and delivery fee with a date and time it would be delivered. We ordered two(2) cubic yards of Tank's Green Stuff - Pro Planting Mix to fill our raised beds. The cost estimate was exactly as described, the delivery was on time. Tim, the driver who delivered the soil, added a bonus to the entire experience. When he pulled up to our house in his big, delivery truck -- our neighbor and her children (two-to-15 years old) came outside to watch. He made the experience, not only accommodating for us, but fun for our neighbor and her kids. He even honked the big truck's horn twice before pulling away -- to much applause by the neighbors!! Thank you Tim and Tank's Green Stuff!!

In January I ordered and paid for a new grill. In June I gave up waiting. Arizona Grill and Hearth…read morereturned my payment.

Great service and help from the BBQ King, Val? nice guy! Needed a part to hook up our gas fireplace…read moreand turns out, needed 4 parts from him an elbow, 2 extensions and a reducer and he sold them all to us for $10 which would of been the price for one part from Home Depot! He also recommended an Ace Hardware nearby that carried more parts than HD for the last part that we needed :) Thank you BBQKING!!

Hit or miss. I live in Drexel Heights, so I have a 32 mile round trip…read more Sometimes the cartridges work fine. Other times, I either have to make multiple trips, or return a defective item. This week I got an HP 206x Magenta cartridge for my laser printer. As I was removing the tape the tiny plastic piece holding the chip fell oft. I couldn't figure out how to put the chip back onto the cartridge, necessitating now a 2nd trip to return the cartridge. It is a 90 minute round trip. So I will have 3 hours time invested in a product that doesn't work. On the positive side, they will either refund my money if it's less than 30 days, or replace the item. I will opt to return. It would be less time, albeit more expensive, to go to Office Max and get the cartridge there, instead of not being able to print for several days. I should have saved my old cartridge. At least I would have been able to print black and white. The staff however, gets an "A" for customer service.

Love this place and their new location behind Mama's Pizza. I had a printer emergency this morning,…read moreand it was solved lickety split. Best customer service ever. Buy local folks and get your ink replacements same day. Just sayin'

Incredible. Lifesavers. 100/10…read more I fully submerged my iPhone 6 in water and couldn't fish to out for a full 30 seconds. Tried the rice method but not until a few hours later. The result, not unexpectedly, was disastrous. Half the phone screen turned black, or started pushing buttons itself, or wouldn't respond, or wouldn't turn on, and then, finally, it would just flashed a green screen at me at a nightclub rave tempo. Summary: worst case scenario. It was the weekend and I rely on my phone for personal life and work. I was panicking. I feared not only for my news feed, but for the clients that couldn't get ahold of me bright and early Monday morning. I googled the nearest place with the best reviews. Then searched again for anyone open on a Sunday at noon (not many). These guys popped up; I went in with a bank card and blind hope. Expecting to have to buy a cheap full-in phone until I could sort out this mess with Apple or AT&T. Expecting to kiss my savings account goodbye. These guys are outstanding. I walked in, explained the situation. They gave me a full quote and walked me though the possible damages and repair options. Sent me to kill time for an hour, and when I came back about 50 minutes later, they had it mostly fixed. They switched it between the old and new screen right in front of me so I could understand the situation. Opened it up and showed me the damages. I know nothing about the inner workings of an iPhone, but they broke it down for me unprompted so I could grasp what I was in for and what to expect. Told me the worst case scenario (needing to send it elsewhere for further repairs), but made it clear they'd do everything they could. Reminded me of any possible costs and double checked that I was okay with them. Never made me feel like I'd be left high and dry (which would've been fair; they fix phones, they don't perform magic, and I'd essentially sent it to the Shadow Realm). As a bonus, the guy who helped me was really polite about the privacy of my phone. Let me key in the password and double checked that I was okay with him entering any apps to confirm the functionality of the phone - even when going into Settings. Was super thorough and dedicated to making the phone 100% again, even when I admitted I was willing to just take a phone that could send texts, make calls, and receive emails. Friendly, calm, professional; that was exactly what I needed when looking at my year-old, $900 investment and control hub of my life, sitting possibly dead on the counter. Went to kill time for another 15 minutes. When I came back, he had it all patched up and gave me a rundown of the final fixes. Noted that one or two minor glitches did happen (battery level fluctuated some), but gave me the option of fixing that then (maybe unnecessary) or coming back if there was an issue with a $10 discount on replacing the battery. Never pressured me to buy anything else and was very frank about the state of my phone. I was in and out in an hour and a half, tops. I came in with a phone that probably needed a full replacement. Walked out with a fully functional phone that had a new screen, a few circuit repairs, and other minor tweaks that had it living life again. $100-ish dollars in total, on the weekend, less than three hours after I'd TOTALED the thing. I'll recommend these guys forever, and you won't catch me upgrading to a new phone again just because something is wrong with my old one. This place works miracles!

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!