After 25 years of family medical care here we are no longer patients with this office. My primary care doctor for over 20 years retired so I called and set an appointment to meet a new doctor to have as my primary physician. A few days before my appointment I receive a message on my app that my appointment is cancelled. I call to discover that it was cancelled because whomever set up the appointment did not note that this was to establish care with this provider. With all of that they cant even get me in to "establish care" until sometime next year. Just a bit of advice for anyone wanting to use their services and how they treat a loyal patient that has been seeing them for over 25 years. read more

Recently I called to make an appointment. I have been a patient at the independence and Blue Springs offices. The receptionist rudely told me I would not be seen until February as I am a new patient. I explained that I had been seen at 2 other offices, and was told I could go to any of the offices. We have moved closer to the Lee's Summit office, and I wanted to change to that office. She told me that it didn't matter. It's unfortunate that the first person you encounter is rude, and has no intention of assisting you. I spoke with the independence office, and was assured this is not St Luke's policy. read more