I do not like to leave a negative reviews but i have decided to do it this time. It has been almost 5 months since i had a "sombre" done in this place. Or what supposed to be a sombre. They have been quite lucky that i was going away very next day for a month. Otherwise i would go back there to ask for a refund as i would definitely not let this lady to touch my hair again for any correction. Basically the outcome was a very obvious blocks of stripes with an ugly line between blond ends and a dark top. Left side was not event with a right side. My hair has been bleached already before at the ends therefore i was highly surprised when she put a bleach all over it for same amonut of time as to the rest of my hair. I said nothing thinking that she must jnow what she is doing as she is charging a lot! I was very wrong. The good job she did was a camouflage that has covered mostly all this terrible job at first. I was not very impressed from the beginning but... i only saw how bad it is when i washed my hair being on holiday already. The camouflage got rised out and i have been left with a horroble yellow uneven stipes that meant to be a gentle highlights. I had to go to cut off about 2 cm sytaight away otherwise i wasn't able to cope with this hair. i had an amazing time on holiday for 4 weeks all my anger just disappeared and i have decided just let it go without making complaints. However i just recently went to a different salon first time after this incident and the lady confirm that it was not overdramatising and that a very poor job was done on my hair. I have seen thst Saks Harrow have a good reviews???. Maybe i was just unlucky. However please be aware of what happened to me. Just sayings. I am a real customer and this review is not fake. read more