Relax Spa was one of the best massage experiences I've had recently!…read more I went here because I needed a strong reset after a busy couple weeks of some intense projects. My back was tight, neck was sore, etc. I went for the deep tissue and to get things started, Ria used bars above the table to walk on my back and when I tell you I've never had pressure that deep, it was crazy. That warned me up well and activated my muscles deeply. She then completed the massage from the floor (still with deep pressure), making sure to focus on problem areas. I left feeling rejuvenated & ready to go. Pricing was also super fair for what I got, especially compared to some of the elevated massage costs around the area (I paid like $70-80 for a 60 minute)

First timers! Come to CLT annually and never heard of this spa BUT it's been added to our list of…read moremust visit when we come. No appt and walked right in with no wait for a couples massage! Daniel and Wendy really out did themselves and we are impressed. Try it out if you want to be rejuvenated and relaxed. You won't be disappointed.

First Thai massage and boy was it an experience. The room is nice temperature and the therapist are…read moreopen to what they see wrong within your body to adjust how they will continue the session. Don't judge it by the outside, must try

My husband and I have been coming to TUY for years. Best massage in CLT when you want to leave…read morefeeling better than you came! Staff is always welcoming and pleasant. Don't let the location steer you away from this hidden gem!

Annette and Michelle are both amazing. Such a great massage every time i go. Never disappointed.read more

The person that I had the displeasure to deal with was Annette Thompson. A very unprofessional and…read moreunpleasant person. There was a problem with my groupon and it had her contact information, not the correct business. She had everything explained to her and still called and texted continuously. She was unbelievably nasty. She should not be allowed to interact with people.

Can't remember her name I just recall she drove a red Corvette, she spoke great English and she had…read morea magic hands. I went in on a Sunday, with a kink in my neck that lasted all week, within 20 minutes she got it out and got me standing up straight feeling like I was 21 again. I hope to see the same masseuse in there again, she said she normally doesn't work there full-time and occasionally, but if I see her there, or I told her to let me know when she's working to reach out and I'll gladly come back and see her. Fantastic massage

Not open. Could not find at the location shown! Drove around in parking lot of address several…read moretimes but did not find.

A co-worker had stopped by Shanghai and experienced the flower scented foot bath. I had to try it…read more So...my visit started with the foot bath....but while I was there....I had to try the massage special. Goodness, I have never been stretched so well from head to toe. After the 1 hour deep tissue, sports massage, the therapist convinced me that a swedish massage would help me relax more....and get a good night's rest. Hey....with the special....I could not resist another hour. So another therapist provided a soothing and relaxing swedish massage. I am returning soon....for a Thai massage. It is a very nice and clean location that is easily accessible.

I usually get a Swedish, Deep Tissue, or Thai massage and the Thai massage that I received here was…read morea VERY quality one. No frills, Authentic, and not Pretentious. All of my pressure points were found and handled very well. Im coming back again for a facial and another body massage!!

Fantastic massage. Great deep tissue. Nice ambiance. Fair prices and very convenient location. I…read morewill definitely return again and again.

Pippa called me back quickly and offered flexible hours so that I was able to get in for a massage…read morein less than a week. Her studio is in a quiet neighborhood, not far from Lang Van Vietnamese (my favorite). Pippa was professional and did a great job. I felt comfortable enough that I fell asleep for 5-10 mins. LOL It doesn't get much better than that!

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

Book her! Ragan is so intuitive when it comes to the body. It's like she doesn't just rub on you…read moreuntil your time is up--she searches for what you need and gives it to you--sometimes before you even know you need it. When I started going to her, I didn't know that I didn't know how to relax. She was always gently telling me "let go, I got you." I didn't believe her at first and she didn't shame me or take it personally. She just kept working with me. Now she's like "put your head down!" Lol. Eventually every two weeks turned into every week and she is hands down one of the most essential parts of my weekly self care routine. Her space is so welcoming and comfortable and there is nothing random about an experience with her. Book her. Thank me later

Now for any of y'all who have read my reviews before you know I don't typically give 5 stars to a…read moreplace my first visit but baybee!!!Ragan got me ALLLLLLL the way together!! I was able to snag a last minute experience and went with the All Inclusive experience. And when she says All Inclusive that is what she means ok! This includes use of the Theragun (had me laying on the table like why don't I use that thing more often when I'm at home?!) Anyway, it also includes hot stones, cupping massage and stretching! And when I say streeeeeetch that's what I mean! I swear I walked out two inches taller! The space was beautiful and quiet and tranquil. I will definitely be back. If y'all haven't booked what are you waiting for?!