Got a signature facial done with Abbagail and this time it was amazing. They provided clear…read moreguidance on where to meet my facialist after changing and my service started smoothly. Abbagail was awesome asking my allergies, and explained every time when a product will be applied to my face, the potential effect such as temporary tingling, and offered options based on my needs. My shoulder and hand treatment was also fabulous. After my facial was finished, she immediately handed me bottled water. My face is so glowing according to my mom afterwards. The duration is as described. Last time there was an error with the third party booking app indicating the wrong duration. This time all resolved and I appreciate the communication and their willingness to address the concerns and make customers happy with their experience here.

First off let me say the only reason this is a 4 and not a 5 is because of the lack of customer…read moreservice from the owner who was running the front desk. I was not greeted when I came in (yes, she was with someone but she didn't even make eye contact with me, nod or acknowledge me in any way). She was very friendly with the girl she was helping but when she went to help me she seemed really cold. No smile, no "how's your day", nothing. It was the same way when I left. She didn't ask me how my service was or invite me back or to re-book. I'm hoping she was just having an off day. That said, my pedicure was absolutely wonderful! My nail tech explained all the services they offer, she did a very relaxed, caring and beautiful pedicure and it's holding up incredibly well. The nail tech was friendly and so sweet. She made me feel like I was getting a pedicure from a friend, not a new stranger. That said, she didn't overdo the conversation. It didn't feel forced or sales-y. We had a great conversation and I will definitely be booking all of my pedicures with her from now on. The price was incredibly reasonable too. Definitely worth the 45 minute drive for me. I've already scheduled a facial to try their facial services out and look forward to that. The young woman who did my pedicure also does facials (but unfortunately her schedule didn't work with mine the day I needed it to). I'm hoping I find a second rock star at this place. If the owner would have been more welcoming and grateful for me as a new customer this would have been a perfect 5 star review. Looking forward to coming back next week!

My spa day was a gift, and the facial and massage were genuinely wonderful -- that part I can't…read morefault. The mani/pedi, however, was another story. I came in with dip nails. At check-in, I was told the salon could remove and redo dip, but once I was seated, the technician assigned to me couldn't, so I had to switch to gel. My package also included a full spa pedicure, but what I received was essentially just a polish -- no leg massage, no callus treatment. When I asked about it, I was told the tech had switched me to a gel pedicure, which doesn't include those services. I wasn't informed of the change beforehand. If I had been, I wouldn't have chosen a gel color, because the spa experience was what I had been looking forward to. The dip removal was rough. The tech struggled, my nails were left hacked up, and my tips dissolved in the process. I was told they didn't have the equipment to fix or replace them. After about an hour, I stopped the service because it was clear I'd need to go elsewhere to repair the damage -- an expense of roughly $100 on top of what was supposed to be a relaxing gifted day. The manager did waive the charge for the mani/pedi, but insisted the amount remain as a credit for a future visit rather than refund it. Since the spa day was a gift and I don't hold the original gift card, that credit is of no practical use to me -- and it doesn't offset what I'll spend elsewhere to repair the damage. Their position was that I should have told them ahead of time that I had tips. I did disclose my dip nails at check-in, and I wouldn't expect a nail salon to need advance notice to handle tips. Honestly, the manager's attitude and unwillingness to meaningfully make this right was as distressing to me as the damage to my nails. I won't be returning. If you're booking a facial or massage, you may have a fine experience. For anything nail-related, I'd recommend looking elsewhere.

Clean and beautiful inside. I love that they have a private women's locker room and waiting room. I…read morereally enjoyed the steam shower (couldn't figure out how to turn it on) but the girl at the front desk helped me. I was bummed because I booked a smashed here so I could use the sauna and of course it was out of order. But at least they had a steam shower. I got a hot stone massage and feel like they weren't utilized enough. I wasn't a big fan of the person who gave me the massage but I'll be back to try someone else.

I saw Rachel for a hydro facial and she made me feel incredible but my skin so clean and smooth…read more She really cares about her work and the shoulder/head rub was cherry on top. Lost lagoon is such a vibe and the aesthetic makes me feel tiki beachy!

Amazing place to get sugaring done! Emily does an awesome job & is so sweet and friendly. I love…read morethe ambiance, very calming and welcoming. I am always more than 100% satisfied, I love this place :)

My mom and I got a foot massage and it was phenomenal!! Very clean, pleasant staff, and amazing…read morefoot massage. We had it earlier this morning and we're still talking about how lovely it was. Don't hesitate to come here!!

From the owner: We are the premier massage spa in Knoxville, TN. Our team of skilled therapists specializes in a…read morevariety of massage therapy services, including full body massages, Chinese acupressure massages, chair massages, deep tissue massages, foot massages, Ashiatsu massages, and more. At West Town Massage, we believe that taking care of your body should be a top priority. That's why we offer a wide range of massage spa services to help you relax and rejuvenate. Whether you're looking for a quick pick-me-up or a full-body indulgence, our experienced therapists will tailor each session to meet your specific needs. If you're feeling stressed and tense, our deep tissue massage is the perfect solution. This technique focuses on targeting the deeper layers of muscle and connective tissue to release tension and improve circulation. For those seeking a more traditional approach, our Chinese acupressure massage is based on the principles of acupuncture to stimulate specific pressure points and promote overall well-being.

I just had the best massage experience ever!!! I received a giftcard for my birthday and scheduled…read morethe 2 hour treatment with Alison!!! It included everything- massage, hot stones, oil, hand and foot treatments and a sugar scrub. Can't wait to come back-HIGHLY RECOMMEND!!!

my daughter and o visited today for a pre graduation treat. This was her first massage and it was…read morewonderful for her. i enjoyed every minute of my massage and good for the sole. my daughter got a massage and facial. my daughter is planning to stay here after graduation so we will definitely plan this another time I come to visit. Thank you so much.

BEWARE!!!! I highly suggest staying away from companies who charge for memberships like this one…read moredoes. Please don't make the same mistake I did. I don't think I've ever even considered giving a 1-star review before. Congratulations!!! I would give "0" if it was an option so consider it generous. I have struggled off and on over the years with this location as well as the one in Turkey Creek. I have thought of cancelling several times then would decide to try again. At one time I had so many hours built up there was no way I would be able to get through them in the "60 day" grace period. So, I stuck around a little longer and gave away time to family and friends. Even did the $20 membership pause for 6 months. Positive things??? I can say all of my interactions with staff have been pleasant. The facial was nice (Turkey Creek). That's about it. The follow is in reference to all 3 locations in West Knoxville: (my membership was through the Cherokee Plaza location) I have been a member for a while and the whole time it has been more than a challenge not only to schedule a massage but to find a massage therapist I would really want to see regularly, i.e. one that I felt provided the service was looking for. I never even received a my full 60/90-minute massages. They rarely started on time and always ended early. I could NEVER schedule on the website and when I called the front desk would blame the therapist for not putting their openings on the site. Not sure how it works, I just know what I was told. Why even have the website option if you are not going to make it available for YOUR CUSTOMERS to use. Just delete it for goodness sake! I was finally able to make it in to cancel my membership and was told that it would be processed the next day. When I asked about being refunded, she told me to call in the morning to discuss a refund because the manager wasn't there. (the payment was scheduled to come out). I called this morning and was told I would still get charged for the month because it takes 10 days to process. She said this was on the paperwork I signed!?!?! UGH!!!! Honestly, I was a little pressed for time and just hurried and signed (highlighted parts) the paperwork so I could get the cancelation done and get moving. In the past, I was told I have to come into the location I started the membership with to cancel. I was not verbally made aware that it took 10 DAYS to process. The young girl surely didn't know, otherwise she would have said something instead of telling me to call the next morning when I asked about it...right?!?! **Side note, I tried to look all of this info up online before coming in because this location is out of my way since we moved further west, if it's there, not easily accessible. I feel like I have just squandered hundreds of dollars for a service that was nowhere near par for the course over the past few years. Shame on me for allowing myself to be manipulated into pausing instead of cancelling in the past like I wanted...and shame on you, "ME", for poor customer service. Needless to say, I'm extremely disappointed. And, I suppose, per the other reviews I just read, it seems pretty clear these companies who charge memberships like this have found ways to scam people out of their hard-earned money.

KUDOS to Shanti, and thanks for the supreme quality customer service.! Shanti was very patient, and…read morethrough thru the stretch session. The ambiance was very calm and casual.i highly recommend all to come and visit to support this local business!

okay so I went in to get some of my roots covered to add some blonde and then I wanted something…read moredifferent a pop or red for fall (they did the blonde and "red" at the same time) so when she pulled foils it was already pink bc it was bleeding all over. I payed $300 dollars for what is a joke on my head and they acted like it was good I was so inflamed I payed smiled and left my hair loooks nothing like what I asked I would never recommend it to anyone and I can do my own hair you pay to have someone do it so that you don't have to but here at this salon you may as well call them newbies bc I knew better when she started doing it at the same time. it's sad when money is more important than your hair ....

I love Leah! She's the best aesthetician I've ever seen…read more She has a gentle touch. I've had brow waxes and brow tints by Leah and plan a facial soon.

Site was peaceful and professional attended to my requests. Generated great value. All employees…read moreare client centered

Went in for a massage to relieve upper neck and shoulder pain and it was an amazing experience!…read moreProfessional and relaxing! Margareta did a wonderful job.

Haley was awesome! She rescued my hair after a previous bad haircut. The shampoo was so relaxing…read moreand smelled amazing. The whole salon has a woodsy forest vibe that's very serene and relaxing. I will definitely be back!

Everything was great. Arionna did an amazing job. Cut, color, soft highlights and a gloss. Very…read morehappy with how it turned out. See you in 4 weeks!

I love her products and attention to customer service. It seems pricey but worth the money! This is…read morea lovely spa.

Ok so let me start by saying Hands Down My Favorite day spa for derma-planing. I have been going to…read moreRosemary Botanicals for about a year now for anti-aging facials and dermaplaning. I have seen Elizabeth every time and I honestly tell her each time how amazing of a job she does and I'm not sharing her with anyone. But alas here I am telling you how amazing Elizabeth is. You get the royal treatment here. I also love the items that have for sale like the super cool crystal necklaces and all natural skin products. Nice convenient location right on the hill in Bearden. You can also make your appointments online which is super convenient as well!! Go get that facial!! BTW LOOK AT THE MOTHERS DAY SPECIAL