The stylist here are very friendly and professional. I find the environment very welcoming and warm, which to me is extremely important. Getting your hair done is a personal experience and I want to build a relationship with my stylist that goes beyond just sitting their quietly while they work on me. Ellen is very sweet and personable, and she is an A+ stylist. She saved my hair that I had been getting done for ten years at another local salon. My color is so beautiful and just what I wanted! I have never received more compliments on my hair as I have since going to Salon Serendipity. read more

Sam did my hair today. She washed, cut and styled it and all I can say is "WOW" - she did a fabulous job. For some reason I cannot upload a pic showing how beautiful my hair is...incredibly smooth, shiny and just perfect. A few weeks ago she waxed my eyebrows. What a difference...shaped beautifully and made my eyes look gorgeous. Sam is a great technician. read more

Always a great color and cut at Salon Serendipity! Can't say enough about the staff. They go above and beyond to meet your needs.

Love this salon! The technicians are so well educated and up on the latestest styles, colors anything having to do with making a woman feel and look her best! I would recommend this salon to anyone!! read more

So refreshing to come to a salon where the stylists are experts, professionals, and so darn nice! Excellent!

Used to faithfully get my hair done here. My hairdresser was friendly and amazing. The reason I stopped going was the other bratty girls that worked there. They were extremely rude to the girls that were there in training (talking down to them in front of customers , rolling eyes, etc.), they spent more time primping themselves than working on customers, and the final straw was one girl who worked there was getting married and she just sat in the chair next to me going on and on about her wedding, not cleaning or helping anyone, again being rude to the sweet girl that was in training. It was just very off-putting and ruined my experience. read more

I went to this place for the 1st time & it was my WORST HAIRCUT EVER. I have never EVER had to return to a hair salon to get my hair 'fixed' after it had just been cut until now & I never write reviews of ANYTHING online (who has the time) but this was so BAD I feel like I need to do it. I looked online for a new place to get my hair cut since it has been a while since I've had it cut. I have had my hair cut at a couple of salons in Sparta that have since closed. I have very long wavy hair about half way down my back that I have been growing out. I saw the good reviews of this place talking about the talent here and the nice atmosphere and figured I would give it a try. I called up and asked to make an appointment; when asked which level stylist I wanted I said "mid-level." The receptionist told me that she was giving me a Level One stylist (this was my first WTH) and that "everyone here is fantastic". Okay, fine, whoever it is will probably do a nice job... I talked to the girl who was cutting my hair for about 5 minutes about what I wanted. I even showed her a few pictures on my phone. It was very simple--side bangs, layered, and cut straight at the bottom, BANGED straight at the bottom and keeping the length long. I previously had my hair cut with a face frame (hair is cut on an angle in the front so that there are shorter pieces closer to the face) which has long grown out so that my hair was in the shape of a "V" at the bottom looking from behind. The longest pieces were in the center of my back. I told her REPEATEDLY that I no longer wanted the "V" in my hair; it looks messy; I want it cut STRAIGHT. She spends about 10 MINUTES OR LESS cutting my hair and straightens it. I did not get a good look at the bottom of my hair in the salon and did not see the back of it before I left. MISTAKE.. I get home, get in front of a mirror and pull my hair to the front. I KID YOU NOT--my hair is uneven! 2 DIFFERENT LENGTHS ON EITHER SIDE AND WE ARE NOT TALKING ABOUT 1/2 AN INCH DIFFERENCE, WE ARE TALKING ABOUT 2 INCHES DIFFERENCE. A friend of mine could not believe that they let me leave the salon like that. She took a couple of pictures of the back of me for me to see, and not only was the "V" shape still there, longer in the center of my back, but this center WAS OFF TO ONE SIDE I get in my car and drive back to the salon. I simply say, "my hair is uneven." Let me tell you I was not angry, did not even show that I was that upset. The girl who cut my hair seemed more upset than I was. She acted flustered and came up with a bunch of excuses that make absolutely no sense. "Oh her hair is 'fragile'" which I'm assuming means that my hair is fine. Yes, I know that my hair is fine but I'm a girl in my 20's and I have hair that is not in any way out of the ordinary. What does this have to do with cutting my hair straight in the back? It was a simple haircut She sat me back down and cut my hair straight in the back in less than 5 minutes. It was very rushed & I'm assuming this was to get me out of there and to make the least big of deal of this as possible. She tells me in order to have the bottom straight, she needs to cut about 4 more inches off of the pieces that are the longest. OKAY! WE SHOULD HAVE HAD THIS CONVERSATION IN THE VERY BEGINNING OF THIS SAGA. I said go ahead!! If she didn't understand what I meant about how I wanted my hair cut straight in the back I wished she would have asked me in the beginning. I think she was afraid of cutting my hair too short; this is why this all happened. BUT IN THE END SHE HAD TO CUT MORE OFF BECAUSE SHE HAD NOT CUT IT STRAIGHT ACROSS IN THE BEGINNING. So after my hair is fixed I leave the salon and I have to say, I am never one to complain to get special treatment. I am by all means not one of those people who does this wherever they go, but I got 0 ABSOLUTELY 0 APPOLOGY FROM ANYONE. I ended up spending about $50 including tip on this haircut. And to top it all off when I get home I have MY SISTER trim some of the pieces to make it straight because the fix was rushed. I know this is a long review, but this is no exaggeration. I felt like I needed to give the full story. read more

really fabulous experience. very nice salon with a knowledgeable, friendly staff. Ellen did a great job on my hair, including what we'd be doing for my next appointment. the lighting was natural, no there was no color shock when I went outside. I'll be back! read more

Ellen of Salon Serendipity is a color expert. She, as well as her salon, specializes in color and color correction. I have been having my hair colored by Ellen for over 7 years and would not think of changing salons. As an extra bonus, she sells fun and interesting products that I always receive compliments on when I purchase them as gifts. read more

If you want your hair ruined this is the place for you!! They use sub quality products and then will do nothing to correct the damage to your hair. I strongly recommend not using this salon (if you can all it that)... read more

Love that they are always continuing their education, and training on the newest techniques and products, while maintaining a classy and comfortable environment in the salon. read more

I was very pleased with my experience here. The girl that worked on my hair was very friendly and she listened to every single one of my requests and actually did what I wanted. That's a rare commodity in the hair dressing industry and it's definitely much appreciated. My hair came out great and I will absolutely be back again! Glad I finally found my local spot! read more

I was horrified at the job this salon did to my hair. I used the reviews to request one of the rated 3 hair dresser which had great review I explain my hair is very thin and NEVER grows I was able to reach a point that I loved it and wanted to have it cleaned up so it had the style I so craved. I left with my hair BUZZED to my crown area and the sizes were cut short. I have no idea what she was reaching to accomplish but it wasn't what I asked her for and now I look like someone who came out of the army.... I have always taken pride in my hair and in a matter of seconds this hair dresser has made me cry for hours.......... If you can't cut hair and give your customer what they asked to a T then you should not be in the business!!!!!!!! I hate what I look like and now it will be months before I can even look in the mirror way to go SALON SERENDIPITY!!!!!!!!!!! read more

I have been going to Salon Serendipity now for about 8 months. They are the best at what they do there. The technicians are well educated in the field of beauty and also in manners. I find this rather refreshing. This quality if rare in today's world and it is nice to know that I'm not just another client but they make you feel welcomed. I would recommend anyone to give this salon a try. You won't regret it. It is the greatest. read more

I gave this place 3 chances and that's it. Horrible communication skills for such a simple cut. Pathetic shampoo, and the girl hardly trimmed any off my hair! She seemed to have zero experience and I left frustrated with a wet head only to go up the street to Mancuso's to repair and fix what this girl did to my hair. :( Never again. read more