My sister and I made a special trip from Newport to the Ferragamo boutique in Beverly Hills to have a wallet hot-stamped as a one-year anniversary gift for her boyfriend. Ferragamo has long been a beloved brand in our family, and we've only ever had exceptional experiences--until this visit. I'm not someone who typically leaves negative reviews, but this experience felt important to share because of how upsetting it was. I noticed, after the fact, that other reviews mention similar behavior from the same staff member. Unfortunately, our interaction with Lisa, the only associate available to perform the hot stamping, was extremely disappointing. After stamping the initials, we immediately noticed that the result looked slightly crooked and the gold was smudged. We politely showed Lisa a reference photo from Ferragamo's website and explained our concerns. Rather than working with us to find a solution, she abruptly said, "I will not be able to meet those expectations," and walked away to get the manager. As she left, my sister quietly expressed her disappointment to me. Lisa overheard and turned back to confront us, saying, "Excuse me, what did you just say?" without giving us a chance to respond. She then declared that she "does not tolerate disrespect" and would be issuing a full refund--without offering any other option or support. Her behavior was unnecessarily confrontational and deeply unprofessional. She later told the manager--right in front of us--that we had "cussed her out," which was entirely false. She had been polite at first, but became combative the moment we expressed dissatisfaction with the monogram. Thankfully, we had the opportunity to speak with Alla, the store manager, who was a complete professional and genuinely saved the experience for us. She listened, showed empathy, and reminded us why Ferragamo is a brand we've always trusted--not just for its quality, but for the experience and memory it represents. Thanks to Alla, we left feeling heard and respected. But Lisa's conduct left a lasting impression that simply doesn't reflect the elevated service associated with Ferragamo. We sincerely hope this feedback leads to improvements, as the customer experience should always uphold the values of the brand. read more

I walked in and was greeted by an empty store and 2 smiling employees. I mentioned that I was in soley for a belt adjustment and they both took a look and gave me two recommendations and their reasoning. A 3rd employee approached me and offered refreshments. Great service! read more

Sunday, 12/22/24 at around 1:00pm: A friend and I were having a leisurely shopping trip. We were greeted kindly at first by the female associate at the front of the store (this is why it's two stars and not one). We were looking around and quietly conversing. As we made it a little past the halfway point through the store this woman started repeating, "Thank yooouu! Have a nice daaaaay!" We were obviously still shopping. I looked at her incredulously and then looked at my friend. I said, "It seems we are being asked to leave." The associate's response was a saccharine-laden smile. Needless to say the bag that was about to be purchased most definitely was not. Ferragamo, deal with your associate. That sale went to another luxury brand. read more

Jimmy is the best Super friendly and attentive I was here for shopping some holiday gifts He helped me pick the gift with a lot of patience And finally help me wrap it with beautiful velvet bow It eases me a lot of tension and stress read more

Huge thank you to Ed! He was super Nice friendly and helpful. I was in need a box for the cufflink that I ordered online. Ed went above and beyond to help me find one and even cleaned up to make sure it looks all nice etc since I am giving it out as a gift. The type of costumer service he provided is beyond amazing! Thank you so much Ed! read more

I had great shopping experience in the store. Fabrizio, the young good looking lad provided excellent customer service! It was my first time walked into the SF store, just 5 min before its opening time, not as the next door cold faced sales , Fabrizio gave me a very warm greeting welcomed me to come in. While I was browsing he offered a bottle of water regardless me going to make purchase or not. His attentive attitude impressed me that he is the few ones that not arrogant as more than half of luxury brand sales, they most time are snob bc the brand they sell with a big name. those sales won't earn commission from me. Fabrizio is the sales person that earn customers purchase for sure ! I bought a beautiful scarf from him , he wrapped beautifully as well. I saw special quality of him, a nice person with kind sweet personality! If you go to this SF store folks pls looking for Fabrizio, the best sales !! He deserves good commission! Kelly Chev read more

This was my first visit to Beverly Grove and I have to say it was a spectacular experience because of the staff at Salvatore Ferragamo! I came to Beverly Grove on an errand to look at luggage, but decided to make a spontaneous stop into Ferragamo. I had recently seen an amazing Ferragamo purple satin pump while in Tokyo and came to the Beverly Grove store to see if they had my size. Unfortunately they're not carrying this style yet in the U.S., however, the staff made me feel completely welcome and asked if I'd like to try anything else Their warm hospitality especially impressed me because I was quite underdressed, which usually makes me uncomfortable in high-end luxury brand stores. Not the case here! The sales associates treated me as if I had shopped exclusively with them for decades. Their kind attitudes toward me matched the overall atmosphere of the store which is elegant, but not fussy. Special thanks to Pooya Edalat who helped me try on a different pair of pumps and to another fun gentleman who showed me a matching evening bag and played a fun "The Price Is Right" style game with me to guess the price. When I decide to select my next pair of special shoes, I'll definitely return to the Beverly Grove location. read more

Salvatore Ferragamo - Stunning beaded evening bag at Salvatore Ferragamo in Beverly Grove. - Accessories Near Me - Los Angeles, California

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THIS IS FOR THE RODEO DRIVE LOCATION BY THE WAY! THE RUDEST SALES PEOPLE I HAVE EVER MET If you see two young girls one blonde hair and one with dark hair. You will get harassed. The blonde I believe is 23 years old she told me?! The dark hair woman was the one who I believed sold me the shoes a couple years ago and scammed me! 2 years ago her hair WAS BLONDE NOW ITS BLACK! Just so people can know who they are. For starters, THE SHOES LITERALLY LOOKS LIKE THEY CAME OUT OF THE DOLLAR STORE! YOU COULD SEE THE GLUE ON MY DIAMOND OF MY SHOE! And I paid $1000!!! No thank you! I came in and immediately they acted like they were wayyy better than me and I'm like a "tweaker" coming into their store. It's just a job, just be nice. And I was as nice as I could be and kept my patience! I had purchased a pair of heels for my wedding about two years prior from 2024. I was told that I could come in anytime to get them cleaned up or polished if needed. The lady helping us went to the back of the room had a box with the "new pair" of shoes. We leave. I open the box and the shoes were dirty at the bottom. I WAITED TO COME IN FOR SO LONG, bc I WAS TOLD I CAN GET THEM CLEANED WHENEVER! I come in about a week or so ago. I have never met such rude Sales people in my entire life. BOTH OF THE WOMEN STOOD THERE BEHIND THE COUNTER BERATING ME! They said, who told you that? "There is nothing we can do for you""Obviously if you walk with those shoes, dirt will be on the bottom of them" NOOO REALLY! lol I stated I have NEVER WORN THESE AND THIS IS HOW THEY CAME OUT! I was so nervous and way too nice so they wouldn't be more mean. Then finally a gentlemen helps me and gets a random brush from the back and gets the "Stains" off! Worst customer service ever. They make you feel like you are so small, not important, and better than you! I hope the manager of this store can teach these ladies how to have a better sales attitude , and to not judge a book by its cover. Will NEVER GO TO THIS ESTABLISHMENT AGAIN read more

I love this Salvatore Ferragamo store! If you ever need some nice casual clothing, a nice pair of shoes or quality Italian leather goods... check out this Ferragamo store and ask for Joseph. He will hook you up and provide you with awesome customer service. That's all... you can thank me later. read more

Salvatore Ferragamo - Accessories Near Me - Los Angeles, California

The customer service here was pathetic. I walked in with my boyfriend and was completely ignored by the 4 SAs standing by the counter. I tried to make eye contact because I was looking for something specific, but that was unsuccessful; I was still ignored while they chatted away. Someone finally walked over to help me after I started to browse, but I was quite disappointed and put off by the poor experience, so I left. There was only one other woman in the store with her partner, too, so it's not like they were busy. I'm perfectly happy taking my business to Jimmy Choo (impeccable service, just a few steps away) and Valentino (even if it means heading to Rodeo Drive) instead... read more

Having bought a bunch of things from this store, I've noticed, recently, that the customer service is not as great as it was before. Most recently I had an issue with a pair of sunglasses; I believe I was given the manager to speak to and he flippantly suggested that i needed to call some other party to deal with that. Not at all what I would expect from a higher end retailer. read more

I would like to take time out to render the highest level of accolades to my sales representative Austin Shin ! Your superb customer service is everything I look for in my buying experiences. Ferragamo is lucky to have you as a representation of their brand ! I'll be back and it will definitely be to spend w/ you. Happy Holidays and keep up the great work read more

The staff is great and was really helpful, i'd like to bash the brand a bit. we bought a watch in an airport store somewhere in the world at 700$, so when the little screws from the backplate came loose after wearing it two times we figured Salvatore Ferragamo would not make an issue of fixing that for us. after all, it was clearly an assembly error and the screws probably cost them less than a few cents. to our surprise they sent us the watch back without fixing it because, as they stated, this salvatore ferragamo watch was not bought in a salvatore ferragamo store (we bought it at an official airport retailer, with the warranty book stamped and everything) I was shocked, that a business that claims to be in the luxury market would snuff a customer like that based on an arbitrary couple of screws, that they really didn't assemble correctly. needless to say, we'll stick to other luxury brands who will stick to their product and stand up if they are called upon (Caroline Herrera, Louis Vuitton) we just had the watch fixed ourselves for 5 dollars.... it's simply unbelievable read more

Probably one of our best Rodeo drive shopping experiences. Leo was the best! He gave honest feedback about my boyfriends fashion choices whether it suited him or not! He left extremely happy and confident. The store was very clean and easy to shop. If you'd like a fun experience I highly recommend asking for Leo to help you! read more

Of all the brands that make leather products for men, Ferragamo is definitely in my handful of favorites. I have had a Ferragamo belt for about five years and it has not moved despite me wearing it *every* day. Ferragamo was a master leather worker above everything else. That's why the belts last, the wallets are solid and the shoes are both comfortable and durable; not to mention that the styles are young and fresh (but for the older audience, they also keep the classic models). When I spend over $200 for a belt, I may be afraid to even use it because I wouldn't want to damage it. You don't have to feel that way here. These products are luxury, high quality but can take a beating. That's sort of my pre-requisite if I'm going to invest in something nice. On another note, if you head to the ladies store, their silk scarves with these lovely colorful motifs make excellent gifts for older women (like mom and grandma)...I have made many a happy lady in my family with these gifts, plus, you don't have to worry about picking up the wrong size! read more

GREAT SHOPPING EXPERIENCE!!! I had put something on hold for my BF as a present for graduation, when I got to the store the sales associate informed me someone would get it for me. Out walked Beli, the general manager of the store, dressed in grey slim suit, all clean cut lines and a pair of timeless this season's farragamos! He showed me the money clip to verify it was indeed the right item, then proceeded to offer my friend and I waters, sodas and other beverages. I declined, but my friend asked for water, Beli quickly returned with 2 small bottles of Fiji water. During the course of the transaction, Beli made small talk which made me very comfortable. After he completed the transaction, he inquired whether I wanted the item gift wrapped. I said "that would be wonderful!" He did a wonderful job with the wrapping - box, ribbons, bag, gift receipt, the whole shabang! After which, he introduced himself and offered me his business card. Overall, one of the best shopping experiences ever!!! read more

This review is not for the store but rather the company. Shoes are getting more and more expensive and quality is not there anymore . Shoes fall apart, fashion jewlery doesn't last and their bags scratch easily. So annoying when you buy a female bag for your girlfriend and it shows scratchmarks after the 2nd time wearing it. Quality not there anymore . read more

My kinda store. Very classy and chic. The associates are very professional, articulate, well versed and dressed. The store layout is quite alluring too. Mainly because it's bight AND dark. I know that makes little sense, but it's like the store is contoured with many shadows and a dark essense all over it while at the same time, it provides ample light and is nicely brightened, just enough to see the wonderful products they offer. Since first introduced to SF, I have been a fan and this location continues to exemplify the excellence that Ferragamo demands as a company. I'm a fan... read more

Last I asked my favorite associate Ms.Bryant isn't working at this location anymore (moved to Rodeo Dr.) She would make it an exceptional experience by tailoring to my needs and broadening my options. read more

This boutique is gorgeous. The merchandise is absolutely beautiful and you can see the quality. It's great for both men and women. I highly recommend. read more

I am appalled by the unprofessional and rude attitude of the staff here. I needed to exchange a belt I received as a gift. After I had walked in I was escorted out of the store by security because they were "closed" despite the fact that the door was open and they were helping other customers. One of the two security people told me to come back at 10 am; I pointed out it was already 10:20 and he told me they were "opening late". Again, the store was already open for others, just not me. I went to Rodeo Drive location and they handled my return in a quick, friendly, and professional manner. The staff here should take a lesson from the Rodeo Dr. staff. read more

I dropped off a pair of shoes a year ago for repair and NO ONE ever followed up. I have been calling every month to follow up. They originally told me 6-8weeks... If they had told me it would be this long, I wouldn't have paid them to repair it. I also dropped off another pair of shoes at the same time and miraculously THAT one was repaired on time... It's not like the style of their shoes change SO much that it takes THIS long for a part. It wasn't even one of the odd-patterned high heeled sandals... It's a PUMP. I will NEVER buy their products again. It's unfortunate that I spent so much money on buying their products before. Go buy Burberry, LV, Prada, Gucci, Louboutin... ANYTHING ELSE but Ferragamo. read more

Michelle and the other guy that looks like Buzz light year in the face are down-to-earth and one of the reasons why I shop @Ferragamo 5 stars for you guys read more

If I could give 0 that would be the best rate they deserve. This store employees are rude, think they own the company, and spoiled brats! I returned an item 3 weeks ago and haven't received the check for my cash purchase. Horrible horrible service . If you want to buy a gift or anything for yourself just use department stores that carry This brand so the return doesn't take almost a month + you don't have to deal with the nasty customer service. read more

Friendly staff but the Beverly Center mall is under construction which makes it a hassle to visit this location. The young lady who helped me here was very friendly over the phone and in person. read more