I used to go there all the time, for years, and after my experience today will NEVER go there again. I will personally starve myself before asking them for help. I went in there and was humiliated by the staff. My wife, who travels with me because I suffer from "invisible" disabilities, including bipolar disorder, PTSD, severe social anxiety, gastroparesis, diverticulosis, and GERD, had to come in with me, and when she attempted to, we were told only one person at a time, and when I tried to explain she was my wife, the woman at the desk got hostile and began acting in a superior and self-righteous manner. My wife and I are both retired from the US Navy, so we're veterans, we're both good people - she is also a retired paramedic of 15 years and I am a certified crisis counselor (I went to UCM to get my BS in psychology). We are also both transgender and the lady behind the desk who was unfriendly and quite frankly not only condescending but belittling. And if I tried to relay that to her in even the most logical of tones, she kept accusing *me* of screaming (while screaming at me herself). She misgendered me and called me "ma'am" even while she had my driver's license in her hand that has the gender marker MALE because it was legally changed. She told me in a condescending manner that "there's a pandemic going on" as if I haven't been terrified for my life for the past 10 months and this was LITERALLY the first time I'd left my house in 10 months was to get emergency food. After that encounter (and afterward, she's in there discussing with the other lady up front how crazy and insane I was being), of being treated like a lesser person, being treated like a less intelligent person, and not being given any respect or patience, no understanding or being calm and understanding the situation or even trying to find out what was going on, she instead chose to treat me like I was an unreasonable "Karen" and a complete idiot. I want her to know that from two Navy Veterans, both who have bachelor's degrees, both of whom are over 40 and have gone through hell and back over the past 9 months, that whoever she is, she should be ashamed of treating people like that, and that we didn't deserve that, or her attitude. She acted as if she could withhold food from us and even insinuated that she could either help us or we could go home. Believe me, I was more than ready to go home, but my wife took over and said that we would like the food. I can't even fathom the level of unprofessionalism that the lady we met at the food pantry today displayed. She was one of the meanest and rudest people I've come into contact within a long time. And she treated me like dirt, rolling her eyes at things I said, and saying "Oh my" or "Oh my gosh" in that inferred that I was being completely over the top and irrational when really I should have been treated respectfully, but the moment I was upset by her treating us disrespectfully, she acted like *I* was the one who was being over-the-top. She was rude and didn't have any consideration for other people whatsoever. Volunteering to work at the food pantry doesn't make you a good person automatically, and I'm sure she thinks it does, but if you're just being plain rude to people, bigoted, and self-righteously condescending, then you're a bad person who happens to be volunteering at a food pantry. I would eat dirt off the floor before I go there again for emergency food. read more