Typical Sam's Club. Cane early for less crowds during the premium membership time, so I was in and fairly quickly. No issues finding parking , I was here at around 8 am ish. Didn't have much staff interaction, andI only saw self check out, but I was greeted at checkout by the attendant who seemed friendly. Also filled up on gas while here since it's always cheaper. read more

Sam's Club - Inside - Wholesale Stores Near Me - Phoenix, Arizona

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Came here on a Sunday late afternoon just for dinner with my son. Parking is hit or miss here, sometimes you find a spot in about a minute and sometimes you end up going row to row for over 5 minutes for a decent spot. It was just me and my son so we ordered 7 hot dog combos. We wanted some froyo but was told the machine was down, great !! You pay $1.50 and you get an amazing hot dog combo with a refillable fountain drink. I know hot dogs are bad for you and has mystery meat ingredients like pig snouts and cow lips but they sure do taste good, especially Sam's Club hot dogs. Come here and visit the food court for low priced food items. These hot dogs ain't goin to eat themselves guys. read more

Sam's Club - My son and I enjoying 7 hot dog combos at Sam's Club food court. - Wholesale Stores Near Me - Phoenix, Arizona

It's a typical Sam's Club which is good enough for me. Plenty of parking, but a bit of a hassle getting in and out. Use the traffic light at the corner to be able to get back onto Bell heading west safely. Gas prices are always competitive (unlike the Sam's Club over in Surprise). read more

Wow very rude of Sam's club!!! No notice that renewal membership!!!! No notice by email and mail that warning about renewal membership card for $53 but they charged me a double fees!!! I want refund that money for damages!!!!! Very awfully and rude!!!! Garbage Sam's club!!! Costco is ways better than Sam's club for warning about renewal membership card!!! read more

A slightly less chaotic "cousin" to the other giant box, low-Cost club, Sam's Club has one major leg-up- Scan & Go. I love the app and ability to tally up my purchases as I go, then finish shopping and check out on the app. It's a huge savings in time and hassle waiting in lines read more

At Sam's Club dealing with a manager named Dave in the tire department and he would not walk outside to look at my wife's tires to tell me if it's safe to drive away even though I paid for the tires here. I explained to the gentleman that they wobble while driving down the freeway and is very unsafe. I went to book online and there were appointments available today, but he said they cannot get me in until tomorrow. I told him that his customer service was bad and walked out the door. You can Ended up going to Discount Tire and they price matched Sam's Club and gave me a pro rated on the one tire. One truck in 3 bays (2 bays were empty) too busy to even look at my tires. What a joke. Store manager May said they could look at tire in 30 mins. I appreciate that but Sam's Club has lost my business at this store 15th ave and bell rd. read more

Sam's Club - Wholesale Stores Near Me - Phoenix, Arizona

Wow..lots of changes since I last visited a Sam's Club. No card, just use the app. Shop and scan for checkout, that's pretty cool. The store was really cleaned and had everything I was looking for. Sam's Club makes me wish I had a big family because there's so much stuff I could buy. I visited in the afternoon and it was well stocked and neat. Checking out was a breeze I really like that! Really glad I got a new membership at the discounted price they were offering. It was worth it! read more

Sam's Club - Wholesale Stores Near Me - Phoenix, Arizona

I would put zero stars if I could. This morning they had 2 registers open and one had a closed sign so a few people were lined up and the cashier was way too chatty and when she rang up my order she forgot one item, when I got to the exit door the person there took it from me even though it was the cashiers fault. DO BETTER SAM'S CLUB !!! read more

Very, very , slow customer service!!! Every time I've been here there is only one person working and 3 other empty registers. They make it so easy to scan and buy but, don't buy if you might return something. Going back to Costco! read more

Were residents of Tucson so today's trip was nice to see other Sam's club locations in AZ. They had similar products and also different merchandise available too, compared to our local store. The layout is very organized. The store is clean and well itemized. It was easy for us to get in, shop and get out quickly. We'd definitely return to this location and can also recommend it to others for shopping. read more

Sam's Club - Exterior with gas prices as of 2/9/2026. - Wholesale Stores Near Me - Phoenix, Arizona

Again I come to pick up an order at 8:50. It's 9:05 and I'm still waiting after I got a message at 8 that my order was ready. There's four cars waiting or have been. People pulled in after me got their stuff. I just don't get why this is always such a flipping hassle. read more

Sam's Club - Me waiting in lot as I watch them bring everyone's else's orders - Wholesale Stores Near Me - Phoenix, Arizona

Curbside pickup is one of few options why Sam's is better than Costco. The wait time isn't terrible but it's pretty long and busy sometimes. Staff are always very friendly when they deliver to the car. read more

Terrible customer service. I have been working with them in an issue for months and they keep e mailing me asking for my membership number and phone number that I have shared already several times- they keep pushing e mails to different departments and every department is clueless as usual. lol read more

Prices, cleanliness, staff are all very agreeable. But I wish it was closer to my home.

I have many mixed thoughts about Sam's Club. They don't seem to have the variety of items like a Costco, but the items I do buy regularly are always in stock and have been cheaper than elsewhere. The over-decorated cupcakes tend to be a reasonably priced winner for kids' parties, and some of their bakery goods come in smaller sizes. I don't always want a pie to serve 12! I have dealt with some outstanding employees and frankly, have never left the store unhappy. read more

The customer service line was 10 people deep!! There were employees just walking around. Several people asked to get help, but not one person showed. I asked, what appeared to be a manager. She said checks get some one, and I wasn't sure how she was thrown and did not ask a single person!!! whatever happened to a good customer service isn't supposed to be known for that!!! What a disappointment!!! read more

DO NOT EAT ANYTHING FROM HERE!!! Went in today to do some shopping and decided to get a slice of pizza didn't realize it would come with extra protein!!!! all the tables were extremely dirty and flies everywhere!! I will definitely report to the health department! read more

Sam's Club - Wholesale Stores Near Me - Phoenix, Arizona

The pharmacy staff is always helpful. We have enjoyed shopping there for years and we appreciate the wonderful staff. read more

I had been a member of Sam's club from many many years then when they close down the one that was near my home and there was a Costco the same distance away I began going to Costco. Earlier this year Sam's club was selling memberships at $15 for a year and I believe that offer still goes until the end of November. I was quite surprised that the layout which appears to be disorganized, but I have found that some of the prices are vastly different than Costco and in some cases there are more varieties of items that I use many on a daily basis than what Costco has. I still go to Costco because they have some things that Sam's club does not carry and just as Sam's club has some items that Costco doesn't carry. read more

Don't order a cake from Sam's Club. They are brought in frozen and are not 2 inches thick (half sheet cake). My granddaughters birthday is in two hours and they have redone the cake twice. We wound up with a one inch thick sheet cake that could have been decorated better by my 7 year old grandaughter. I hope there is enough for the party but doubtful. Never again! read more

Such a dysfunctional store. Never organized, clothes are everywhere. The bakery is a joke where they can't predict when they will run out of their top selling items... read more

This review is for the Sam's Club tire center. Michael and his team in the tire center today did an amazing job! He worked me in as a walk-in, and he help get me back on the road with my tires. Thanks again for everything. read more

I really like Sam's, it's easy in and out, Love scan and go! It's a great place when you have a large family.

Obviously the leadership is too isolated from the customers and store operations, as the continue to decline in their service and value. Who in their right mind would think it is a good idea to have cashiers attempting to dig through full baskets to scan items, rather than a far more rational approach with conveyor belts to the register where items are easily seen and scanned. Not only does it make the process less efficient but it also increases the potential for items being missed inside the basket due to the clutter of other items they are buried under. It was bad enough that the pushed people to self-scanning by under staffing the actual cash registers to assure long lines driving people to the impersonal USCAN machines with individuals being slower than trained cashiers and numerous issues encountered and waiting for assistance far too often. This is the last straw for me as Sam's Club does not provide enough value to put up with their anti-service business decisions; including closing complaints as solved just because responses were delayed, thus building a facade that things are being taken care of when nothing was ever done. The only thing left worth considering for renewal is the gas pumps with current prices around the area, going inside the store is no longer something I care to deal with any longer. read more

Absolutely love scan and go. I only wish every store had it including all of the Walmart stores. It is the greatest technology ever. It is so annoying when you go to a regular store and have to do all the work yourself at the end which means you're handling every item again to put on belt, again to bag it, again to load it in the car, again to take it in the house and again to cook it! read more

My mom and I were shopping and she slips and falls on grapes that were in the floor. I tell employees in the basket and they clean up the mess but don't bother checking on my mom who is limping now by the way because she's hurt her foot badly. We also had an Asian guy following us around, I'm guessing to see if we'll do anything because they're scared of getting in trouble? read more

There is always at least one pump down at the gas station. Today, there are at least four pumps down. Where is the money going? read more

My wife and I stopped by yesterday to do a little shopping and hit the Sam's Club snack bar for a quick lunch. As soon as we approached the snack bar a Sam's Club employee working the kiosk told us that they no longer had checkout but that we would have to use the Sam's Club app. My wife went to bring the app up on the phone however she apparently wasn't moving fast enough for the kiosk employee who then proceeded to grab the phone from my wife's hand to perform the necessary app update. Thankfully I had already walked away to peruse the overhead menu otherwise there would have likely been a scene in the middle of the store after the employee put her hands on my wife's personal cell phone without asking permission or using even the most basic customer service skills to assist in the app functionality. Suffice it to say, we ended up walking away and not purchasing anything after the issue with the employee and seeing tables that still had food remnants and grease on them from someone's unattended children. I have no clue how Sam's Club tolerates employees who act in such a manner. read more

It's like a Walmart but bigger. First time I went there was like no one. They didn't have a lot of stuff but found some cool things. Like a big feta cheese, chicken sandwiches that taste like Chick-fil-A, hot chips, unique popcorn flavors. Also the food court reminds me of Kmart cause they have pretzels and slushies. The pretzels were so good. Like Wetzel's pretzels but cheaper! read more

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Ordered food from the café; while waiting for our food to be prepared, I noticed a disgusting amount of flies in the kitchen/food prep area. They were landing on the utensils used to handle food and the metal surfaces where food is set. As I looked around, I could see why, dirty platters and utensils littered food prep areas, and cups for smoothies or what not were pre-prepped left uncovered and exposed. Every surface was filthy including the floor. It was a flies paradise I'll probably stick to the Costco food court from now on... read more

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I'm not sure if Sam's has not as they only have a 2 1/2 star rating. Pretty poor in my book but I just had the worst shopping experience I've ever had in a Sam's Club. If you want a soda at the café, you can't use any cash. They're down to two cashiers. They can't find prices on stuff. It's all about how they make it easier for the company and not the customer while I'm done. I know it'll be tough to not shop there, but I'm not going to anymore. They have zero customer service sense and it's all about how they save money and they try to use language that they pass it on to their customer. Well, guess what it's not that much cheaper Than anywhere else read more

LOVE the checkout through their app!!! Don't have to wait in the lines. Different items from the other Big box wholesalers. Also, live that Wal Mart is downstairs read more

They need better and more passionate employees. Customer service is poor! The shopping experience is like going to Walmart on Steroids. It's messy, complicated, not friendly, unorganized, Don't care attitude from all employees especially the managers. Needs a lot of training read more

This store has always been ok,there are shade trees,and it's not south phoenix,though I hate the beggers at every corner in the area.They have dog pee pads most of the time,I just lost 22# and was excited to get pizza,it's great.Stop,no cashier?Use your phone at the snack bar.I like personal interaction with cashiers.Thats all over now,no more polish dogs,now cashiers to smile and interact with..What a disappointment.Also their books are gone.Call it old fashion,our society has become phone goons,walking,at restaurants,driving , it's crazy.How often has just a few kind words with a real person made your day?Like most animals we are herd beings,isolation is bad for your health.Push em in and out fast as you can.If it wasn't for dog pads I'd never come back. read more

The average right now is 2.5 stars and 2 seems about right. In grade school, we were shown pics of people in Russia waiting for bread, to warn us about ... something. This Sam's Club vibes similarly at times. This is a place with so many stories of poor treatment and substandard service at every turn. They haven't had replacement membership cards in months - they inactivated my old card for reasons I don't know. At least I can use the app. They suggested I drive to a location 20 mi away to get a new card. Scan & Go is a lovely feature, but works best when things are in stock for purchase. As I complete my scan & go purchases, the app often recommends I buy other things, which I would, were they available. Eggs and cream and other dairy products have been out of stock for a few days now - I've been checking. When asked when things will be restocked, employees reply with a shrug; or, like the woman yesterday, by nodding 'no' and walking away without a word. There are no shortages in late 2024 and I was able to purchase everything at WinCo Foods down the street. Merchandise selection is rather limited. Suburban locations have more stuff. This one focuses on groceries and basics. But they have an entire aisle of Shark vacuum cleaners. Maybe add a bit more variety especially for the gifting season? The snack bar is brutal. Scowling employees who are bitter about their entire life circumstances. The line is long and moves slowly. A few times I ordered pizza or something, but it isn't put on the pick-up counter until I call out to somebody. One time I did this they accused me of trying to scam them out of food. Nobody makes eye contact or even responds to pleasantries like "Good morning" or "Hello." I was going to buy new tires from them last year but didn't. I asked for a written quote and was told they can't do that. But they couldn't even give me a verbal price - this was in-person. The experience was so confidence-shaking that I bailed. Parking is obnoxious. Nearly the entire east lot has been taken over by dedicated spots for order pick-up, pharmacy pick-up, and most recently, overflow parking for the Tire/Auto garage. All these spots are nearly always empty and I stop by SC about 2-3x/week different times. They removed a cart return from the area too, so now everybody abandons their carts all over the lot, blocking whatever spots might be left. They could handle all pick-up and overflow parking with about 6 dedicated spots instead of the current 15+. Employees create friction when returning items. I return a fair amount of food here because it is spoiled, especially produce. I return it within a day or 2 of purchase, typically unused, but moldy or damaged. They usually require me to find the receipt myself in my app even though they have my purchase history on their computer after scanning my membership. One time I returned a few items of clothing and I was brow-beaten by the employee over missing tags, etc., item-for-item. In my observation, produce and meat are underweight by a couple or few ounces nearly every time I check. Oh look - WM had a class action over this recently. Their customer service portal on the website is designed to prevent meaningful communication. You can read the FAQ; or you can chat with somebody in the Philippines who will do absolutely nothing to help; or you can fill out the contact form. The contact form doesn't have enough spaces to enter your membership ID, and the text box for explaining your situation only permits 275 characters, which is about 50 words. When the employee wouldn't give me a written tire quote as required by law, and I was unable to write about it in the small text box, I sent my complaint to the attorney general instead, where no character limits are in effect. Finally I have something good to say. The pharmacy staff are wonderful. They communicate well and transactions are typically flawless, with the occasional issue solved without trouble. Thank you, Sam's Club Pharmacy! Another compliment: The place is clean and orderly pretty much always. You might wonder why I bother to go to SC at all. It's convenient, a short mile from my home. I would never purchase a Plus membership, because the experience doesn't justify spending a dollar more than I must. Moreover, all these problems mean that I purchase far less from Sam's than I would if things were easier and more pleasant. The temptation to compare SC to Costco is strong, but we're talking about a company which is laser focused on the customer and (empowered) employee experience with a heavy emphasis on local (empowered) management, aka Costco; vs. a company that is laser focused on shareholder returns, with a top-down management style and completely helpless local staff, which I will call Bitch Stewie Costco - IYKYK. read more

I got Sam's club membership recently as they will running a promo of a full refund of fees as a gift card. Being a customer of COSTCO, I was skeptical but overall I am satisfied with it. It is a paid supermarket chain of Walmart and hence it is as big as COSTCO. Plenty of items on deals, however, it feels less premium than COSTCO in the meat section. There are few items better than COSTCO and overall there is more variety here. The best experience was scan-&-go feature where I didn't had to wait at billing counter as I scanned and paid in the app for everything. read more

Sam's Club - Wholesale Stores Near Me - Phoenix, Arizona

Gas attendent picking who can fuel up in opposite arrow direction. There were others facing opposite. She runs out to me and says no. No one in the lane but me. Jerk. All lines backed up except that lane. Does sams pay for scuffs on auto paint from fuel hose? NO. ANY WAYS. YOU LOST MY FUEL BISINESS. waste of time to save a few cdntscwith you. Sams fuel attenddnts and lanes suck. read more

Not sure why they have only 2 stars because each time I come here the employees have been super helpful and polite. I usually only come thru for a few key items, but have never had an unpleasant experience. It's your typical bulk-buy store with great prices. There's always plenty of parking available. I try to avoid the super busy times when I can, but if I need to come by when it's busy, I rarely experience slow lines. Sam's Club is like Costco's younger sibling. So it's good in my book. read more

So this place was extremely busy... lines were so uncomfortably long and they did not have every lane open. We came to get a few items so we used the Sams Club Scan and go option and was in and out in 15 minutes. You just show the person at the door your barcode or your Sam's club card and they will scan that and a few random items in your cart as you walk out! I would never come to this Sam's club if they did t have the scan and go option as the lines were just ridiculous and the club was not well kept. The bathroom was just ok, they have the dyson dryer but you still have to touch soap dispenser to get the soap and it was wet from other folks hands just gross. This is why you should always take napkins in with you. Just never know what you will encounter! read more

Sam's Club - Our Sam's club purchase - Wholesale Stores Near Me - Phoenix, Arizona

I hate coming here because of the long lines. They always have 1 or 2 cashier's and 5 or 6 supervisors. Do the math. I believe that it's not the employee's, it's management. read more