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    Sam's Club

    3.4 (97 reviews)
    Closed 9:00 am - 8:00 pm

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    Shelb L.

    Sam's Club always hits the mark for all my bulk or one off purchases. The bakery items are delicious & fresh. There's a great variety of other items through the club. Checkout is usually a wait but with the new Scan & Go feature in the app, it's a breeze.

    Janice T.

    These stars are directed towards the bakery department. (I think, from what I saw on her name tag) Kira, who might have been the bakery department manager was so kind, helpful, compassionate and accommodating. I noticed all the 30 count cupcakes were all white icing with light sprinkles and was hoping for more colorful options like they typically offer. She explained the current available in store options (not special ordered) and most likely saw the huge disappointment on my face. She offered to decorate a set with color, which was done expeditiously. I was absolutely thrilled and touched that she took the time to accommodate me, which was not demanded nor expected. She saw the opportunity to brighten a customer's day and she most definitely did! Kira, is an individual that a business should be very proud and honored to have. She exemplifies how excellent customer service should look. She listened, explained, understood me and made me feel seen and valued as a customer. I truly do appreciate her kindness and time and am very thankful & grateful. :-) Her willingness to help did not go unnoticed. For future reference, I now know to special order if I have my heart set on something colorful, rather than take a risk of possible disappointment. ;-)

    Amanda S.

    I've had memberships to other similar places but I find Sam's club to be my favorite. They have everything I need and more. I love their food area. They are normally very stocked up on items. I would give 5 star, my only issues have been when I place pick up orders and the time frames are never accurate. Other than that I love Sam's!

    Store front
    Nadine C.

    Shopping in Virginia Beach, Virginia... I'm not a member of Sam's Club, but my friend is. She was hoping that the mangoes that she had seen last week would still be available... but, they were all gone - because they were such a good deal. We walked around the air conditioned warehouse. It was neat and clean! I saw the yellow peaches - four pounds for $9.98 plus tax. Let's try a box! My friend scanned the bar code on the box. She had her phone open on the Sam's Club app and just walked out without using the self-scanning station nor the cashier! It was amazing! Contactless and conveniently stream-lined! Wow! What a cool feature of Sam's Club! Makes me consider joining... Haha!

    J David H.

    So it's an interesting story how I recently got a Sam's Club membership. It was a Super Bowl promo. Wherever the ball was placed the start of the 4th quarter is what you pay. Well believe me there was a line the next week for $8 basic membership. I had never stepped foot in a Sam's before. Customer service was great getting my membership squared away. I did a tour of the store looking at anything I may need and price checking since I'm a BJ's member. I was impressed at the store. Things were organized nicely and prices were very competitive or better than BJ's. Most impressive was the meat case and fruit. I did pick up some things and also returned a couple more. All experiences good. But my last one best with my Yelp friend Terry telling me about the Sam's app and utilization of scan & go. Total game changer. Target has a similar system. So checkout was a breeze and they double check as you leave. Also I want to mention they offer an upgrade to the basic quickly, so my recommendation is get the basic to start. I look forward to more Sam Club visits.

    Dairy Department
    Curtis C.

    16JUN23 ~ Exceptionally clean, well organized, well stocked, and they have just about everything (Though I wish they carried Whoppers, aka: Malted Milk Balls!). Their rotisserie chicken is always a good choice. I know where most of the items I want are located, the self checkout goes quickly, and the receipt check on the way out went fast so it was a quick in and out. Thank you!

    The view from my 2+ hour tire appointment wait

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    3 months ago

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    Ask the Community - Sam's Club

    Will the bathrooms (ladies) be updated as a part of the current renovation project?

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    Review Highlights - Sam's Club

    It has never been packed in my experience and one of the things I love is scan and go straight to check out on the app.

    Mentioned in 7 reviews

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    BJ's Wholesale Club

    BJ's Wholesale Club

    (31 reviews)

    $$

    BJ's Wholesale Club is the third Wholesale Members Only Warehouse in Virginia Beach/Norfolk. Very…read moresimilar to Sam's & Costco, where I have memberships, I saw no need for a third. So I had no intention of purchasing a membership, regardless of how many discount mailers they sent. That was before Costco & Sam's suddenly stopped carrying the Premier Protein Pancakes that I need for my physician prescribed high protein diet. I also found several more of my favorites there. Since the Wholesale Clubs are notorious for randomly discontinuing popular products, I think the BJ's will be worth the introductory price. After the first year I'll reevaluate. I'm looking forward to finding time for a slow exploration of the store. My normal gameplay is a quick rush in straight to the items that I need followed by checkout.

    I placed an online order and was only given about half of my items. I called customer service when…read morerealizing and they accused me having them and said they would have to investigate. I have never had a problem since I started with them almost 2 years now. They also stated that it would be 3-5 days before I get a refund. I didn't even ask for one. I just wanted to pick the items up that they didn't give me tomorrow. Living on a tight budget, this means I now have to wait for the refund before I can even replace these items. I will not be back. I can go to Costco or Sam's. I will be canceling my membership.

    Restaurant Depot - Just one of many examples I could share of long waits and poor customer experience

    Restaurant Depot

    (40 reviews)

    $$

    Restaurant Depot in Virginia Beach is absolutely worth the trip. From what I understand, businesses…read morewith an LLC and food license get the best pricing, but regular shoppers can still buy there too, just at a higher cost. Either way, this place is a goldmine if you cook in bulk, run food service, or just love having access to serious restaurant-grade supplies. They have just about everything you could want related to food, cooking, storage, prep, and restaurant operations. Meat, produce, dairy, dry goods, seasonings, containers, equipment, supplies, and all kinds of hard-to-find bulk items. It is basically a wonderland for anyone who loves food or runs a kitchen. Fair warning: bring a jacket. A huge part of the building is basically one giant walk-in fridge, and it gets cold fast. The outside looks a little rough and dumpy, but do not let that fool you. Inside, it is packed with food delights and all things restaurant. If you know what you are looking for, or even if you just want to explore, this place is fantastic.

    We walked in today with our 4-year-old disabled son, who uses a wheelchair and relies on us to push…read morehim to get around. The woman at the front desk informed us that anyone under 18 is not allowed, but the way she communicated this was extremely rude, dismissive, and showed absolutely no compassion for our situation. We understand that businesses have policies, but there is a respectful and professional way to communicate them--especially when speaking to a family caring for a disabled child who cannot simply be left somewhere else. The front desk staff seriously needs training in customer service, communication, empathy, and how to appropriately interact with families of individuals with disabilities. What made the interaction even more upsetting was the lack of basic understanding or willingness to communicate respectfully. Everyone deserves to be treated with dignity and respect regardless of their race, disability, or circumstances. I hope management addresses how their front desk staff speaks to customers because the way we were treated today was unacceptable.

    Login - LOG IN  Store Front

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    (2 reviews)

    This store is severely discriminatory! I walked into the store just to browse as I had never been…read morethere before. Before I could get in the door good an Asian woman jumped up and told me "We don't have anything above a 1x here" Taken aback by the nerve of this woman I immediately walked out in my shock. Damn! What a first impression. She didn't know what I was doing in there. I could have been looking at accessories, or buying clothes for a family member. I mean this woman did not greet me. There were no niceties exchanged. Did not ask how she could assist me? I would have been fine with her not saying anything at all, let me do my browsing, and dip. After pondering upon what happened I decided to call and alert a manager to my experience. The same woman answered the phone. I asked to speak with a member of management. She asked for what. I explained that I had a complaint. She told me to call back tomorrow morning. I asked who I would need to ask for. She acted as if she did not want to give me that information. Then she acted as if she didn't know the managers name. She finally said Kim, then Kimberly. I then asked her name and she asked why I needed her name. I explained that it was for documentation purposes. After some hesitancy she finally said her name was "Ok". I feel this experience was a form of body shaming. What business does that? I can't with these folks and their micro aggressions. I will be calling tomorrow morning but feel my concerns will not be heard nor will my experience be validated. Do yourself a favor and don't support this store.

    THIS PLACE IS UNPROFESSIONAL. so first off, i brought myself some biker shorts today on break. I…read moregot home and realized that they were too big. I was moving so quick and I wasn't even paying attention to the lady checking when I first brought them. I came back to get a different size, tthe lady Tessa or Tess (short mexican lady.) argued with me before even making it to the register, and asks for my receipt as if i stole or something! WHEN ALL I WANTED WAS A SMALLER SIZW. so we were there checking them and realized they had marks on them so she explains how she shouldn't have sold it to me with these stains. (Why are these even back on your racks? Is my question. ) so she goes to finally call this chinese lady (i guess she was the manager) so they come up to the front and they literally argued with me about how I couldn't get the pants I tried returning back, NOR could I get a smaller size. The lady who purchased my pants earlier was definitely unaware of the marks as well as I was. but the fact I was really just trying to get a smaller size and it took them a whole 10 minutes for the chinese lady to finally allow me to get another size. It was unprofessional because shorty who was mexican really did not want to give me a smaller size. It was ridiculous. over nothing they barely understand their way of talking, and they made no sense.

    Sam's Club - wholesale_stores - Updated September 2026

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