Where do I start the receptionist is so rude has no manners has such an attitude problem. They moved my appointment to a different time slot didn't call me or confirmed my appointment with me . My appointment was for 9 o'clock in the morning and when I was driving into the building to park my car the receptionist called me saying that my appointment is for 1030 when I specifically told them that I would have to be in for a 9 o'clock appointment due to work . receptionist told me that it isn't her problem and the doctors only coming at 10:30 so I don't know what you want me to Do the receptionist said ( first of all who talks to a patients like that) . Keep telling the receptionist that no one has called me to confirm this appointment so I don't understand why they would move my timeslot with out my knowledge and they said that someone moved it for 1030 and the receptionist kept arguing with me . This appointment has been scheduled for over two months and then when I told the receptionist I want to cancel it because the times won't work for me she hangs up the phone on my face so I called her back and she was extremely extremely rude if she doesn't like her job that I believe she should find a different career choice. a receptionist is the face of the office and for them to be this rude no wonder they have such a bad reviews . Please don't go here won't recommend to come here. read more

I wish I never stepped foot in Dr Samuel's office. His reception staff were warm and welcoming, this review has nothing to do with them. Dr Samuel is the most arrogant and rude physician I have ever encountered. He does not want to hear anything his patients have to say, and is completely closed minded. I came to him today for a breast explant consultation. I waited over an hour to see him. He tried to scare me away from the surgery. He asked me why I wanted the implants out and I told him that I had them for over 12 years and that I was in a lot of pain, I described frequent shooting pains in both breasts, moderate to severe soreness, itching and irritation under the surface of the breast, and general discomfort pretty much all the time. He would barely let me finish speaking before he told me in his own medical terms that I was going to look disgusting. I've gone to see a couple other surgeons who do explants and they have shown me their portfolios and I've been really impressed with the after photos. I went to see Dr Samuel only because my dad insisted as my dad used to be his lawyer and thought that maybe that would help ensure he took good care of me, literally so far from what happened . When I tried to explain that I had connected with an entire community of women who have had breast explants (full capsulectomy) with similar size implants as mine, and I've seen there results and they are nothing like what he is describing. Recently there have been recalls on textured silicone implants as they been shown to cause a rare form of lymphoma called BIA-ALCL, and those implants have been recalled. My implants are smooth silicone, and they have not been recalled. He told me he knows "everything", which I find interesting because he clearly missed when the FDA updated their information this past summer and virtually admitted that all breast implants can cause BIA-ALCL, it reads "the risk of BIA-ALCL is higher for textured surface implants versus smooth surface implants" (https://www.fda.gov/medical-devices/breast-implants/questions-and-answers-about-breast-implant-associated-anaplastic-large-cell-lymphoma-bia-alcl) which indicates that there is still a risk present, but I guess when Dr. Samuel said "I know everything, my dear" maybe he had missed that. Of course it is a signifantly lower risk than the textured implants which is why there is no recall happening, but a good surgeon would still be concerned about this. I didn't even have a chance to bring up the BIA-ALCL concern because he just kept talking over me. And then he accused me of being antagonistic, when I was merely trying to explain my experiences. Dr. Samuel, humble yourself a little or retire. I am really looking forward to going back to the other surgeon I consulted with last week who treated me with the utmost kindness, open-mindedness, respect and compassion. When you're paying this much money for someone to cut you open, it matters that they are not their jerk. Don't waste your time with Dr. Samuel, go somewhere else. read more