Love their customer service!!! Terry helped me with insurance for life, umbrella coverage,…read morevehicles, and residence and landlord policies. Rates beat Allstate hands down by more than $5000. Left Allstate after crazy increase by Allstate. This office even respond to your calls quickly and will email documents fast when your need them. Very surprised and they offer something to drink when you show in person on hot days. No problem paying for insurance but treating customers with the care you show has earned my loyalty.

Crystal and her team have done an exceptional job helping me plan and manage my insurance accounts…read morefor over 5 years now. She's the hardest working agent I've ever had!

I walked into the Farpon Insurance at 1055 Sunland Park Drive. I asked if they offer insurance for…read morea gun shop. One of the ladies who works there, went to go get somebody who works at the barber shop. He comes in and said, "These ladies want you to leave. You're making them feel uncomfortable talking about guns." I said, "I'm speechless." I walked out.

Took a long time to help us. They were busy with other 2 customers but they had more employees in…read morethe back and didn't care, we waited like 1 hour there it's unbelievable

Not at all, the calls are insane. I've never heard of Insurance companies calling so much. I'll…read morecall when I have payment ! Especially when I tell you guys I'll call you and you keep calling . Annoying annoying annoying!!!

Best customer service and they helped me get the best auto policy that fit my budget. I was taken…read morecare of when I walked into their store with snacks and water...very attentive service!

Nothing but GREAT SERVICE and ENERGY on every interaction. The attention and care from my agent is…read moresuperb, Mr. Julie is always willing to help and with her team she make it a one of a kind experience. This is a Great agency 10/10 recommend they sure take care of their people.

El Sr Ruiz y july son un excelente Equipo de trabajo . Su servicio es excelente puedes contar con…read moreellos en cualquier momento y cuando tienes algún imprevisto ellos estarán ahí para ayudarte en todo el proceso . Gracias July and Sr Ruiz por su excelente servicio

Excellent customer service, they care about the customers needs. Great location. They helped me…read morewith my health and life insurance.

Great service from Brandy! Every time I have any questions she is patient and helpful. I recommend…read moreher to anyone looking for insurance.

When we first signed with this All State location we thought they were great. When we went with…read morethem they attempted to sell us Life Insurance and Home Owners Insurance which we just couldn't afford. After paying the initial fee we were bombarded with constant e-mails offering us additional types of insurance. My wife called and asked that the e-mails be stopped. We simply could not afford any more. Fast forward a month. I was forced to file for early retirement due to my inability to find an employer that would hire me at a decent wage(age discrimination). When you file for benefit's it takes about 2 1/2 month's to receive your first check. During that time period we were not able to make 2 payment's so we called and cancelled. Once we canceled we were e-mailed.a letter cancelling the policy. Than we were told the $119.00 would be placed directly into collections. While I understand that insurance is a business we found the LACK OF EMPATHY displayed by the owner to be regrettable. Consequently I would never recommend All State to a If I could give All State a negative-10 I would. Our account was placed in collections for $119.39 cents . I will not pay you one DIME the way my wife was treated on the my wife on the phone by your location. Your organization' s lack sympathy is OUTRAGEOUS. Maybe some day you will be laid off because your job was outsourced overseas Than at 59 try to get a decent job and no one will hire you except crap call centers at $10 an hour you will understand but I sincerely doubt it. I was forced into early retirement since I made more on retirement than any of these crap jobs in El Paso pays and it takes 2 1/2 months to get your first check than all your other bills are behind. AGAIN, your damn collection agency will not get single penny from me!

I have been trying to put this nightmare behind me for eight months now, EIGHT MONTHS and we still…read morecan't close my claim. My claim gets passed around from adjuster to adjuster and no one seems to care enough to notify me of it, not with an Email, no letter, not even a call. I had to reach out to the BAR to help me negotiate with the body shop since my insurance failed To remove the vehicle causing it to rack up some ridiculous storage fees; i with the help of Mr Hamlet (from the BAR) was able to lower the storage feed from $16k plus to $1,875. They were quick to pick up the vehicle from my residence within a few hours of me, taking it out of the shop but its about to be five months and they can't finish reimbursing me. Now going based on the settlement agreement,they owe me $2578.72, again it's been eight months how long does it take for them to close a claim?!!!!

DO NOT deal with this company. One of their customers hit my friend's car and then after dealing…read morewith Loya customer service for several weeks, he couldn't find any collision center that would fix his car. No collision center he contacted would work with Loya insurance. His own insurance company is currently fixing his car and then they will go after Loya to get their compensation.