We purchased a $9500 hot tub at the Tulsa home and Garden show. We had to wait a few months until we were moving to get it delivered. They had us put $1500 down, no problem. We completely understand that. The guy told us the model he showed us would include a specialty lid/cover, the steps, and once it was delivered, it would be fully set up ready to use(But assuming there might be a weight since there were chemicals being added to the water). Those were his exact words. Fast forward to paying the remaining $8000 last week, we were told it would be three weeks before delivery, which is great because we're not moving until then. On an already busy week, my husband gets a call yesterday afternoon. They are going to deliver it the next morning. Guys show up & drop a hot tub in place..NO POWER CORD!! They said they do NOT set them up & DO NOT include a power cord. What the absolute heck!! Sales guy sold us on EVERYTHING INCLUDED & SET UP.. we definitely feel scammed a bit! read more

After Sandy Pools and Spa's got our deposit of appx. $10,000.00 for a inground pool , they validated the contract by dgging a half hole in our yard. They refused to continue the work for 6 months while giving us multipal excuses from not finding anyone to work or having too many above ground pools to install. They caused over $7,000.00 in damages and refused to pump the muddy water in this 16x32 half dug hole from March, 2021-September, 2021 . We agreed not to take them to court for "breach of contract" if they would refund our deposit in full, we got the full deposit back in September , 2021. Sandy lied to us for months and never told us that her son was seriously injured in an accident in July of 2021 who is the only qualified employee to install a inground pool, beware! Sandy lost her calling, she should of been an actress! read more