I am in the same business as these guys ( Competitor) and I have always found them help-full and…read moreforthcoming with parts and information when I needed it. I recently made a mistake with a shipment and found myself in a tight spot. They stepped up and helped me out , saving me a great deal of time and money. They have refused to take any form of compensation stating, " just happy to help" You can trust that if this is how they are " behind the scenes" , they will treat you with honesty and integrity. Thanks Again

Hope I can give zero star. Absolutely garbage. Only good at sale. Poor poor customer service. After…read morethey sell your the items, if there is a problem. They would told you it is out of their hand. I ordered that winter safety cover from them company last year and it wasn't ready at the time them estimated it would be ready. We end up need to wait until Nov to have the pool closed. Waste lots of time of cleaning the pool which was too cold to swim in and waste lots of money to buy chemical to clean it. Just because the winter cover can't be arrived on time. and we suffered a lot for waiting to close the pool. Then even they came to measure it before making it. the size wasn't right! They took it back for resizing in June then and it is not back yet! They called me In the beginning of Aug to order pool closing service, but they don't even know my winter cover is not back yet. Bad communication between departments. Only the sale department is efficient. The service department is garbage. Another frustration is they don't brother to return your call or email. Finally I reach the owner today. Thé owner said they are not the priority to have the product from the supplier because they are not the business deal with life and death. It is so funny, it's first time I learn that swimming pool cover supplier also make equipment that save life. Thé attitude of the owner tells all. Choose your pool service company wisely folks.

Dont buy from Mermaid. They make promises they dont keep and you will end up spending a lot only…read moreto find out your pool was never worth it. Not only that, once our liner was out we could see the dangerous pool our children had been swimming in! They refused any compensation despite false promises and their guarantee that means nothing. We bought a salt water above ground pool 8 years ago. We were told it costs more but is made of materials that dont rust. So now we have what I suspect is a small hole in the liner, no problem we can patch it or replace the liner. Except our pool is not made with rust resistant material as stated and that we paid a lot for. One tiny leak and its rusted and will need to be replaced. Liners get holes and need to be replaced it happens but mermaid should replace the wall. Their solution, use paint. That wont fix it and is potentially dangerous since its rusting from the inside. 8 years is way to short for a pool to last, especially one that was so expensive.

I purchased a Polaris robotic cleaner ($1200) 4 years ago and last year the unit died. Causes were…read moreattributed to the "tangled" cable which lead to issues with the motor to be replaced. Normally I would just write it off as normal wear and tear, but POLARIS have re-created their cleaner with a "tangle free" cable, because they identified it was bad and defective product. When I spoke with Mermaid, they just wrote me off and said" that's unfortunate". Well, that said, no support from Mermaid and obviously none as well from Polaris. I have since purchased a new cleaner from Pool Supplies Canada. Better price and good return policy. In conclusion, Mermaid was the pool king for so many years, but that is no longer the case. I've moved on to Campbell Pools.

It's hard to find the words to describe how helpful and incredibly hard-working working this team…read moreis. More the once I have called the owner, Daniel, for pool advice and he has been kind enough to help me out over the phone. I am so grateful and suggest you book them NOW for whatever you need. Andrea/Jamie

From the owner: Non invasive state of the art Leak Detection…read more Pool Opening & Closing Liner Replacement for Above Ground or Inground Pools Above Ground pool Sales and Installation Re-Leveling of Above Ground Pools Structural Repairs Pump & Filter Replacement Insurance Claims Estimates Pool removal and Burials Salt system Sales and installation Electric Heat Pump Sales and installation Underground Damaged Water Lines Replacement

I purchased a dominion spa L740 with York at Hot Tubs Ottawa…read more The customer service was great and every time i send an email i get a response from York within mins. York has a great product knowledge. He was able to answer all my questions. I recommend purchasing your spa from York.

Hot Tubs Ottawa is excellent. We purchased a hot tub from them a few weeks ago. It was a no brainer…read morebecuase we found a model that had the right features, great quality, was gorgeous, at a great price, and was in stock! When they reached out to arrange installation, I asked for delivery either first or second week of November. They delivered on November 1st! York (who is the manager and is excellent btw) recommended an electrician they work closely with, Frank Chabot and this guy was aces. No fuss, just fast and professional work at a reasonable price. When we started up the hot tub last night, there was a slight hum coming from one of the pumps. I sent an email to York this morning, and got a call back within minutes. The pump will be replaced same day! Truly, they have exceeded our expectations. Their "say to do" ratio is 100%. I highly recommend them!

Long Time Customer with Campbell Pools, always Good relation ship …read more.. UNTIL today ..I had purchased a Pool Valve a couple of days ago( $ 20). My Friend had an identical valve in overstock, and he let me have his. Thank You. With that in mind, I wanted to return the Valve I had purchased. Now,I did not have my receipt, and I was told ( NO RECEIPT- NO MONEY ). Really, not even a store credit ...Firmly -NO Receipt-No Money..Store Policy!! I had told the Mgr. that I was a long-time customer, purchased a pool from them in 2021, and also 2 Heaters from them, and ALL the supplies I needed, dating back 25 years or more ..NOTHING ..When I told her that NEGATIVE ADVERTISEMENT goes a long way, and quicker to People than the advertisement you will pay for..WoW.. THE STAND QUICKLY ( of not returning my money ) changed, and I was given back my 20 Dollars. ALL THIS OVER, 20 DOLLARS..YOU lost a Customer for Good. NOW, THIS DID NOT HAPPEN IN ORLEANS, THIS OCCURRED IN THE EMBRUN LOCATION .. VERY DISAPPOINTED AND UPSET !!

If you are considering buying a pool from Campbell pools don"t. What they sell you is not what…read moreyou will get after you sign the contract. The management is extremely not customer focused. All they care about is clearing the stock no one else wanted to buy. They sell you one thing and after they collect your deposit they tell you what you bought is no longer available. You can also get a better product for cheaper from other competitors. Safe yourself from the frustion of dealing with the most unprofessional organization I have ever dealt with.

I was glad when the previous owner ( who was not the most customer service friendly) sold to the…read moreBicknell family. The Bicknell's own quite a few stores in town...Bicknell's offer friendly service and bend over backwards for you. And since they bought it the prices are reasonable. I bought a wood stove from them last winter and for the first time in years we are comfy in our home! This summer we replaced a broken above ground pool- the price was great and so far so good!!!

From the owner: For nearly 35 years, SummerHaven Pool, Home and Spa has been specializing in fun, relaxation, and…read morehome comfort for all year round. Whether you're in the market for a pool for fun, a luxurious spa for relaxation, a stove to warm your home in the winter, or a fireplace to create a comfortable focal point, a barbeque and/or an outdoor kitchen, pavers and firepits or even new quality patio furniture, we are certain that you will find what you are looking for at SummerHaven Pool, Hearth & Spa. Local swimming pool, spa, fireplace and heating products company - Serving customers in cities, towns, and suburbs near Potsdam, New York including: Bangor, Brasher Falls, Canton, Colton, South Colton, Edwards, Hannawa Falls, Hermon, Heulvelton, Hopkinton, Lisbon, Madrid, Malone, Massena, Norfolk, Norwood, Ogdensburg, Parishville, Russell, Stockholm, Waddington, Winthrop and more.

I can't find a damn thing in here but THANK YOU for being SO dog friendly! Makes me enjoy my lil…read moretrip in, all that much more... you know, lightbulbs are not that exciting.. haha! I won't name the lovely staff but... they know who they are. Thank you again for being dog people and letting my senior pup not have to wait in the car/at home after our hike. Oh. Store is clean, not cheap but nothing is anymore.... And yes. It's huge. Love the easy self check out.

This location is a handy and convenient place to drop in…read moreWhether I am simply checking prices or looking for some materials or tools it is difficult not to purchase a few items each time. They have great price break offerings. Staff is helpful, knowledgeable and friendly Store is clean and well setup I like it