Since we moved to the Canary islands 10 years ago, Protectapet have insured my Maine Coon cat,…read moreCasper. He has needed veterinary services several times during that time and I have always found the staff at Protectapet to be incredibly helpful and the cover very adequate. It paid for all the treatment, diagnosis and tests that Casper needed. Additionally when Casper went missing once the staff advised me to take out advertisements and told me they would pay and also that I could offer a reward for his return that was covered in the insurance. I have been delighted with their help and support at the worrying times.

Called them to say my dog may need surgery on his knee, told this was not covered. I took the…read morepolicy out in 2005 and surgery would have been covered. But in 2010 they changed things, now not only are knee problems not covered, neither are the hips, and if your pet is over 10 years old, heart, kidney stomach and cancer are not covered either. Well let's just say, they have a get out clause, and if your pet ever ingests poison on one of their walks, that's not covered either. Read your policy's carefully, and never think that they will not change things without informing you. One star given for nice staff.