My family and I went to Santiagos tonight 30/11/2013 for the first and last time. The start of the night was alright until 2 of us had to ask for our drinks that we ordered 20 minutes previously. Then the waitress came to take our order although we had already been asked to pre-order the food when we booked which we did. The Starters came, one of them was wrong so was changed straight away and an extra started also arrived that nobody ordered which we had anyway just to save any hassle. We all noticed a table next to use all stood up and just walked out so god knows how long they had been waiting. We finished our starters and 50 minutes later someone came over to asked if everything was alright and if we would like anymore drinks. 20 minutes later we finally got our drinks and then after a total of 70 minutes since we finished our starters someone came and cleared the table. 15 minutes later someone came and asked who was having steak and gave them a stake knife. We all thought finally we are getting our food. 10 minutes later we called a waitress over to ask what was going on and she said that there was only 1 chef on tonight so things were running a little slow. This was a lie! We could see through the glass in the doors of the kitchen that there was several chefs on and tables around us had come in, had their meals and left. Finally our food started to arrive, cold chips, undercooked steak and pink chicken all around. We ate what we could as we didn't want to wait another Hour and 40 minutes for more undercooked food to arrived. We had preordered all the food so why this happened I don't know. We decided not to eat the desert that we had pre-ordered and left before our table was cleared, which again still hadn't happened when by the time we left 20 minutes after eating. With the poor services and very mediocre food I honestly would advise avoiding eating at Santiagos in Chesterfield and may try a KFC or even catching your own food as you will probably get it quicker and it would be cooked!!!! read more