Oh my goodness. I love this hotel. It was such a great experience checking in and being welcomed…read morelike we were family. And promptly given warm cookies. The check in process was quick and easy. I spent three nights here and my room was refreshed every day. So nice. The bed is comfortable and I will definitely be back. I had the breakfast buffet and it was delicious. They will also cook to order eggs for you. The location is great. There is a huge mall very close by with an entire floor of restaurants and a food court. There is also a large grocery store. The area felt safe to me. There is also a street right around the corner with numerous restaurants. Every time I went in and out there was someone there opening the door for me.

Loved the location and the accommodations. Great service and professional hospitality with lots of…read moreareas to sit back and relax. I loved my room facing the main road. The decor was a hip trendy style with a positive vibe to enjoy. I highly recommend and hope to visit in the future.

Sept 2024- we attended a special assembly and stayed for 11 nights. The hotel staff were very…read morefriendly. Especially the staff during breakfast. They were courteous, attentive and worked hard. The rooms were spacious enough and beds were comfortable. It's in a good location. About 20 minutes walk to Costanera mall and there are nice parks and cute cafes nearby. I have no complaints.

Toxic black mold all over shower with no operable windows!…read more Also, terrible service - although staff is friendly and kind but have not been trained in hospitality (asked for pool towels - never received, asked for menu - never received, asked for car service - never received, asked for room service menu -told to use QR code (no paper version)...seriously, no service!. Bath/shower water lukewarm and outside pool very cold even though it is warm outside. Very disappointing on all counts! Also, mini bar empty because you need to call for items off of QR menu - good luck! Two thumbs down.

I loved this hotels rooftop bar it was super cute and had impressive views of the city - the drinks…read morewere great the vibe was electric and they let you do some night swimming too which was a sexy start to the night heheheh the pools lovely and the lobby was beautiful I didnt find it to be too work from home/virtual friendly since there werent many places to lounge and get stuff done however the vibe on the roof was worth it

Great hotel with a good rooftop. Unfortunately, only had one fan and didn't want to move it…read morearound the room to keep us cool. .we paid for bottle service. The people with the fan had diet cokes

I fully understand that hotel reviews are based on personal experiences, and they can vary widely…read morefrom guest to guest. A great stay for me doesn't invalidate someone else's disappointment, and a bad experience for another person doesn't mean the hotel can't shine. But in this case, I genuinely hope my review helps anyone in doubt about staying here. Because my stay at The Ritz-Carlton Santiago was nothing short of phenomenal. The rooms were fantastic: comfortable, elegant, and meticulously maintained. Their pool and hot tub were also highlights, beautiful, relaxing spaces that elevated the whole experience. What truly sets this hotel apart, though, is the service, which was incredible from beginning to end. The breakfast spread was wide, varied, and delicious. Something for everyone. One of the standout items was a Chilean dessert I absolutely loved. When I asked Daniel Pinto, the Maitre d' what it was and where I could buy it outside the hotel, he went above and beyond, bringing me a boxed portion to take with me. Even more impressive, Daniel wasn't working the next morning, yet he still arranged for the head chef to bake an entire pastry of this dessert and deliver it to our table. And a special shoutout to Consuelos, who baked it early in the morning just so it would be fresh for us. That level of thoughtfulness is truly rare. My stay at The Ritz-Carlton Santiago was extraordinary in every way, and the warmth and dedication of the staff made it unforgettable. I couldn't recommend this hotel more highly.

I highly recommend The Ritz Carlton in Chile,…read more The service, staff and rooms are excellent. The property itself is well maintained, along with the rooms, and common areas of the property. The hotel has a very nice selection of dining options. The area itself is very safe, very clean and reminds me of downtown areas in the United States. The area is quiet.

I was so disappointed with this property that I didn't even take pictures! I gave it 3 stars…read morebecause of the location, the doormen, bellhop and Diego. First, I booked this hotel because of the Marriott Bonvoy loyalty program. It being under Marriott, I had expectations. Let's start with the structure. We were greeted warmly by the hotel doorman. The lobby was small but clean. There are 2 high tables in the side where you can sit and charge your devices. Otherwise, there are only 2 chairs at the lobby that is available for when you have other companions waiting while you do your business at the reception desk. There is a small waiting area next to the reception desk. Then the restaurant. I don't know how big the restaurant is because I didn't even access it. The 2 elevators are small, probably fits 6 people but efficient. We got a room at the end and it was reportedly a deluxe room with 2 double beds. I guess that's what I booked for. Anyways, the room smelled of an old building. The bathroom was standard. Nothing in it felt like it was a Marriott property. It's the same tier as the Courtyard but felt like a much lower category. Second, I can commend the old doormen who always has a smile on their face when they open the door for you. The old gentleman/bellhop who helped us with our luggage was also adorable and showed pride in his job. I cannot say the same of Natalia, the front desk lady who helped us check in. She was so cold and not very helpful. She was very stingy with her smile and didn't look like she wanted to be there. She didn't even acknowledge my status as a Titanium Elite member. I am not trying to be a primadonna but that is customary of ALL Marriott properties. I asked her about the area and where to get Traditional Chilean food and she was directing us to somewhere far. Come to know from our tour guide that there was one not too far from the hotel. We got more info about the area from our tour guide. Diego, the afternoon front desk person, though, was excellent. He helped us book our restaurant reservations twice as well as our transport to the restaurants and airport. Third, the amenities. The towels were worn out. We had to ask for our daily complimentary bottled water, coffee and tea, which are normally replenished when the room is cleaned. And when we asked for the coffee, the housekeeping brought only decaffeinated k-cups. When we asked if they had regular coffee, she stared at us and said they don't have regular coffee. I may sound like I'm griping but it is a Marriott property. If it was a different brand hotel, I probably would have been okay. It's literally an "expectation vs reality" experience. I would still recommend this place for the location. A lot of nice restaurants around. But definitely needs a lot of improvement within.

Four Points is probably a solid 3 stars. It's fairly close to the international airport (about a 20…read moremin taxi ride) and in the heart of an amazing province. The hotel itself seems like it was thrown together quickly and has nothing special or warm about it. The staff are incredibly helpful and friendly. My husband and I aren't fluent in Spanish so it's a little difficult getting around. However, the staff at Four Points are almost fluent in English and helped us navigate as we all get us a taxi for a specified time. As for the lobby, it's not very welcoming and there's nothing special about it. It has a motel feel to it. The elevators are sketchy and bounce around a bit. The room was lackluster and not well designed at all. The wallpaper is nice but then it kind of just fell flat from there. Nothing matched (green corduroy chair, red and black office chair on wheels, green recycle bin with stickers peeling off, white and red striped curtains...you get the idea). It looked like a garage sale of a room. The bathroom was large but the floor was dirty. The shower had great water pressure and the water temperature was amazing. The shampoo, conditioner, and body wash smelled phenomenal (which I LOVE hotels with great scents). There is room service but we didn't use it/need it. The hotel is located right on a restaurant-filled street. We ate next door at a burger place and it was SO good (highly recommend). The property is located near the mall (which has a grocery store inside), Sky tower, Hard Rock Cafe, etc. and walkable friendly. It really has a prime location. So if you're looking for a quick and cheap one or two night stay, this is an okay hotel. As for amenities, design, and comfort...I would look elsewhere.

I stayed at the InterContinental Santiago after a week's trip from the U.S., and overall it's a…read moresolid hotel with a few notable drawbacks. The biggest issue for me was the check-in experience. I arrived around 11 AM after a long flight and wasn't able to get into my room early, which meant waiting for hours. After traveling that far, it would have made a big difference to have a bit more flexibility or accommodation. That said, the service throughout my stay was great. The staff were professional, courteous, and helpful whenever I needed anything. The hotel itself is very clean and well-maintained, which I really appreciated. There is a sauna available, but it's quite small and located inside the men's bathroom area, which felt a bit awkward and not as accessible or relaxing as you'd expect from a hotel of this caliber. Overall, a good stay thanks to the service and cleanliness, but the check-in delay and sauna setup left room for improvement.

Love this hotel off the chaiiin they have one of the best coffee shops in Stgo named Ritual right…read morein the lobby where you can pick up a crossiant the size of your face =) no joke its so good they made it like medialuna style so get it toasted for the best results . The location of the hotel is everything and they are work from home/virtual work friendly with plentiful and beautifully decorated areas to work throughout the hotel . I was impressed with the buisness center however they did lack some basic office supplies like paper pens printers and computers to use.

This is a great hotel on par with Ritz Carlton quality and character…read more The staff is extremely attentive to all needs and requests. The location next to an upscale shopping mall mAke the stay even more special. Special shout out to the front desk staff for respectful service especially Antel who went out of his way to assist with late check out and luggage handling. The view from all rooms is spectacular and rooftop gym with pool is fantastic. With recent incidents of civil unrest the staff was diligent in advising where not to go.

I used to stay at the Marriott next door, but the pricing started to get higher almost like a JW…read more It's good but NOT the current pricing good and for sure not a JW. The courtyard Marriott in Las Condes Santiago Chile is great 100 feet away from Marriott, great location next to restaurant and shopping mall. I still get my Marriott points, great service, new & very clean. Excellent little restaurant good food, love the breakfast and it is much cheaper than the Marriott. One suggestion restaurant should be open to midnight. BTW this is my first review but I my 3rd time at this hotel.

We had a two night stay here on a guided tour of South America trip recently. The hotel is located…read morein the financial district. When we checked in around 10am, the restaurant manager advised our trip leader we could head into the restaurant and take advantage of the breakfast buffet (for free). That was very hospitable. There's a nearby park across the street. You can cut through the park to get to a nearby shopping center where the anchor store is IKEA. We had a nice view from our room. We saw the tallest building in South America from our room. It's shaped like the Salesforce Tower in San Francisco believe it or not. The front desk speaks English but the security guard in the lobby doesn't. He attempted to give us directions to the shopping center. I resorted to Google when it became obvious we were going the wrong way later. There's a bar inside the restaurant. Hubby & I both got local beers. Took it out to the hotel lobby to drink. Not allowed. It was suggested we take it outdoors to the pool area instead to indulge. The breakfast buffet was satisfactory. There's a panini maker instead of a toaster. We didn't eat dinner on site but they do have dinner service. Overall a good two night stay.

This hotel was great. I stayed for a week for a business trip. 24 hour gym open to guests. Pool and…read morejacuzzi were very nice but only open until 9pm- this is why I gave it 4 stars instead of 5. Very quiet area of Santiago. Clean rooms and the staff is very helpful. About 20 minutes walk from escuela militar metro station. Podía poner este en español pero quiera ayudar los que no pueden hablar español.