I wish I could rate them a zero, but that is not an option unfortunately. We have been a timeshare owner for 35 years. THIRTY FIVE FUCKING YEARS!!! This year, we showed up one week early due to their error of them not sending out the date cards like they ALWAYS have every single year. We are owners for "week 39" which means we check in the last week of September.. Always. Well, this year everything changed and we are due to check-in in October. So we came today, September 22nd, and were turned away. They were so rude and could not help us at all. After a fucking FOURTEEN hour drive from south Florida up here, now we are left with nowhere to stay. On top of that, we paid $4,000 for improvements to their facility plus our annual dues. This is complete BS. Why would they not send out the letter with our new dates??? This is the first time in 35 years that our week falls in October instead September. How are we supposed to know when you made no effort to send us our letter as you always have? And the employees were super rude on top of that. Worst experience ever!!! Worst customer service ever. Soooooooooo pissed off. Stay far away from this place at all costs. They are horrible. Absolutely ridiculous. Can not stress enough how pissed I am. read more