A burst pipe resulted in a flood which required considerable cleaning up and repair. I have zero…read moreexperience of such things, this was my first flood and my first insurance claim. The insurance company suggested Servepro so I called them and they arrived the next day to begin drying the place. I also agreed to let them take care of the repairs and restoration. While some mistakes were made by them or their subcontractors in the process, they made everything right in the end and I got the impression from the man in charge of restoration (Chad - good guy) that they wanted to do a good job and not get paid for anything they'd not done properly. I hope to never need such a service again, but if I did, I'd have no objection to calling them again.

Avoid this company at all costs. My bad experience was much like what I have now read in this…read morecompany's the other negative reviews on Yelp. The reconstruction which should have been done in a few weeks at most, took 5 months, with weeks during which no one showed up to work at all, and was done very poorly. Communication throughout was awful, both with me and between the project manager and his subcontractor. Servpro tried to get me to pay for work they didn't do and is refusing to pay for damage they did (which was documented in their own photographs). Yes, you will need a lawyer. This is absolutely one of the worst companies I have ever dealt with. They take advantage of you when you are already down. Shame on Tim Coffey and his entire company.

Angel's Tree Service is top-notch! After contacting them…read morevia email, it was only a couple hours before I received a response. Despite it being on the weekend! They came out a day later to look at my yard and give me a quote. Did some comparison shopping: excellent price! Two days after that, the team was in my yard making everything look great! I thought they weren't coming because it was raining... then all of a sudden I heard branches falling! I thought maybe the rain was coming down so hard it broke a branch! This is North Carolina, after all. But alas... that was not the case! I had them trim back my cherry blossom tree. They did something amazing to the trunk... It was dull and peeling before. It is smooth and shiny now! Not to mention the hideous rogue broken branch coming out of the side of the tree that they smoothed out. I was curious about the shape of the tree. It wasn't symmetrical. Then they said something interesting: they said they basically followed the shape of the way the tree was growing. So it's almost like a bonsai tree! I was going to have one bush pulled out. I didn't realize that the one right next to it was at death's door. It was pretty obvious after they said it. I look at it every day and just didn't notice it. After removing those two, they added three new ones. Then there was a rogue maple tree that was trying to grow up through one of the bushes that was not dying. Somehow they were able to get to the tree that was trying to grow through the bush and remove it. And on top of all that, I mentioned that the branches on my neighbor's tree were so overgrown they were literally touching the ground. They said they would get that too since they were already here. I thought maybe they were going to cut off a couple branches because they hadn't changed the quote at all. They did a lot more than cut a couple rogue branches. He made it look amazing! The photo collage shows before on the left, after on the right!

From the owner: Licensed. Insured. 24/7 Emergency Services…read more Best price in town! Call Now for Same-Day Tree Trimming or Storm Cleanup

UPDATE: Just wanted to add a chronological update on where…read morethings are now since I posted my original review - a request by Ron. On Apr 20 - Ron asked me if I want him to send the invoice for the remaining $250 and I reiterated that he still had things to fix as he promised to earn that money (Also pointed that out in the invoice he sent and I paid Apr 14 on the same day). On Apr 21 - Ron replied "Such a sad mistake" On Apr 22 - I receive an invoice for $250 final payment (Ron later claims that was auto generated) Apr 23-Apr 29 - (7 full days of no communication from Ron) Apr 30 - Ron sent me a message that he ordered a new box for the cabinet to make it work - he mentions my original review. Then says "I suppose I'll send the box back. But I really didn't think you were like that man. I wish you guys the best". Followed by "You going to update that?" a few mins later. I did not see his message until the weekend and was going to respond during the week. May 4&5 - We start communicating via yelp chat, communicating with Ron still difficult. Will not include all the details, but in summary the good thing is he has acknowledged the alignment issue and that I do not need to pay the $250 until the alignment issue with the sink is addressed (Reason I am bumping the rating to 3 stars). I in return will be waiting for a written proposal from him on the work that needs to be done to address the alignment and a timeline from him. May 8 - Ron replied back to my review update with a claim that "This review was posted before the job was complete. As noted by the reviewer themselves, they were instructed to withhold the final $250 until the last minor alignment touch-up was finished. That was a professional courtesy--not a refusal to finish the job. It ensured the client had leverage and zero risk. We never asked for full payment before the work was completed.". This would have been true if he did not turn around and said otherwise on April 15. I am attaching a screenshot of a txt message from Ron where he claims that the work was already completed. Original Review posted Apr 20, 2025: Found out about them on yelp with all 5 star reviews - now all of those gone? Scope of work was Repair cabinet, floor, faucet, subfloor, remediation, and other items damaged due to water leak. They quoted a price of 4-5k for all the work. So on the good part.. work looks good on floor replacement of 17 boards (boards were extras from original install), repaired cabinet box looked good pre-install. They were able to start work immediately on the same day which a few other companies were not able to do. Now on the bad part.. really bad communication/scheduling - Alan did most of the work but comms went through Ron. There were multiple times where I expected them to show up but they never did and getting clarity on scheduling was really bad. I understand people get sick and other possible life events but at the very least let people know you won't be able to make in the original day/time provided. In addition the final price (5750) was provided via txt on the day they were supposed to finish up, Alan and another person was in the house trying to complete the work but did not mention anything while the new price came from Ron which I did not see until the next day. I undestand that projects overshoot cost but the way they did it without confirmation and timing was really bad. Now the worst part is they refuse to fix an alignment issue on the sink based on how they installed it. Even after Ron agreed that Alan will fix it (holding 250 back until he does) on the same day they completed install. They then said it was because of the new faucet (It is not). Now they are insisting that work was properly done and to pay the remaining 250. Neutral part - they ended up not having to replace the subfloor because things dried up pretty good supposedly after they ran the dehumidifier unit under the crawl space for a few days and then moved it up to the kitchen for a few more days but the floor boards were glued down which made a labor/cost a wash according to Ron. Things look weird on how they redid the sink support and plumbing but I guess it works (planning to get things inspected)? Originally told about a week to fix everything but work (excluding alignment issue) finished in a little over 2 weeks still not too bad hence neutral on my end. On hindsight, I should have insisted on a written contract which would have brought clarity on scope and timing of work or even a t&m contract instead.

Top Dog is honest, transparent, professional and gets the job done. I have unfortunately had to use…read morethem twice over the past year and they have done amazing work. In both instances, they were able to dry out the damage and prevent further damage. The team does a good job assessing the situation and placing the appropriate equipment to address wet areas. I highly recommend Top Dog Restoration if you have any water damage.