So ein fettsack hat mich ewig warten lassen und meinte die ganze Zeit 1 Minute noch eine Minute…read morenoch bis er fertig ist hab 20-30 min auf diesen unfähigen mitarbeiter gewartet

Geringe Auswahl, extremst unbemühter und unangenehmer Herr mit dem Zopf der nur auf Provision aus…read morewar, Warenausgabe hat lange gebraucht und wollte nicht mal einen mm bewegen, da Bandscheibenvorfall und angeblich nur Lagerarbeiter...

I had my single best shopping experience here - and I can highly recommend it to anybody looking to…read morebuy hifi equipment. I was recently looking to buy a vinyl player and did my online research, which left me more confused than anything. Hence I went to the store and sought the advise of one of their sales reps. I ended up being advised by Mr. Kraft, who did an amazing job. First of all he tried to understand my situation and what I would use the player for / how often and how much I was willing to spend. He then showed me a number of players with a clear recommendation for one of the cheaper models as they would perfectly fit my needs. I thought about it for a few minutes and agreed to purchase that particular model. Mr Kraft hence referred me to their in-house bar where we were given a glass of champagne while Mr Kraft went to the warehouse to get the player. He then proceeded to assemble it with me, explaining each step and piece in detail, and then plugged it into a stereo system to show me the sound and how to properly operate it. This all took over an hour during which I had his undivided attention, and he never rushed me or seemed put off by my novice behavior. Now comes the kicker: he asked how I was transporting the player home. After hearing that I planned on taking the tram he insisted on paying for a taxi for me so I could get home comfortably and without risk for the player! All in all this was one of the best shopping experiences I had (ever?). And I actually bought one of their cheapest players but was not met with arrogance or anything. Fantastic - keep it up HiFi Profis!!

Nachdem ich mir bei Amazon ein Paar Kopfhöhrer von Koss bestellt und statt mit dem Klassiker mit…read moreeinem billigen Plagiat beliefert wurde habe ich mich an die Hifi-Profis gewandt. Der Service war prima und schnell und ich konnte sogar einen kleinen Nachlass aushandeln. Einem guten Freund haben die Profis bei der Reparatur seines 30 Jahre alten Plattenspielers geholfen. Eine solche Bandbreite von Service und Auswahl bietet meines Erachtens in Frankfurt sonst kaum jemand.

Ich werde nach der heutigen Bedienung kein Stern verteilen,ich werde auch nicht mehr dort…read moreeinkaufen,die Mitarbeiter sind gelangweilt, schicken ein ,von dort nach dort und natürlich mit warte Zeit um dann zu erfahren das man irgent eine Nummer ziehen muss, obwohl der Schalter frei ist,es war furchtbar,also ganz ehrlich,das war nicht das erste Mal, ich finde dann kann dieses Geschäft auch schließen,wo zu benötigt man so was,dann kaufe ich lieber Online ein

This place has everything except staff that are helpful and friendly. I was at the photo…read moredepartment. There were two sales people behind the counter, one customer in front. I asked if they carried the Sony A6500 battery and charger. The salesman helping the customer replied they did and asked me to wait. The second salesman continued to lean against the counter. I wandered through the camera aisles for 10 minutes. Never left the sight of the salesman. Nothing. Second guy continues to lean. I walk out without my battery. It's not rocket science to get merchandise for a customer. I felt like the other salesman or the other 5 salespeople within the area might have stepped up. No one ever asked me if I needed anything. I don't think I am going back.