I dropped my iPhone in the water during my vacation in Europe. Our next destination was to Italy…read more(Amalfi coast) so we decided to make a quick stop at the nearest Apple store once we landed in Napoli. We arrived at this location 30 minutes prior to them closing and found out that they weren't accepting any walk ins anymore, BUT to my avail very friendly employees helped me out understanding my circumstance. They went above and beyond and out of their way to help fix my situation. All in all-- I got a new iPhone and was on my way to continue my vacation. What great service and nice genuine people. Best Apple store in the world.