This was our second purchase from Hamilton's (a washing machine last year and now a refrigerator)…read more The price was the same as in the big-box stores, but those stores can't compete with Hamilton's sales and delivery people. Nikki helped us select a new refrigerator that would fit in our existing space without having to do a kitchen remodel. She was very knowledgeable and helpful. What impressed me most was the delivery service. Roger arrived on time and was very pleasant. He gave me time to clean the area and even gave us time to replace the plug-in which was cracked. Hamilton's is now our go-to place for appliances.

I was dreading shopping for a new dishwasher this morning. I got a referral from a friend about…read moreCarla. Let me tell you, I am so happy with the customer service I received. The parking was easy and I was out within a half hour. Carla was awesome and so friendly and knowledgeable, I had a great experience .

Very kind and helpful and honest, I went in thinking I needed a new washer but after talking with…read morethe tech he told me my current one is worth repairing and helped me get the part and repair for a reasonable price. Really appreciated that I truly felt he wanted the best for me. I'll be back if I have more appliance needs!

Took a nice little electric fan in for a deep cleaning, and Rene did a wonderful job and charged me…read morean extremely reasonable price. What a wonderful, fair and kind person. I can tell this guy really likes to solve problems and help people.

Just bought a gas range here, despite the name you don't have to be a contractor to shophere. They…read morehave a good sized showroom and the location is convenient. Thanks to Brendan for the excellent service and coordinating the delivery and installation. This will definitely be our first stop if we need appliances in future.

You DEFINITELY should get your major appliances here. Ask for Smiley who provides Nordstrom-level…read morecustomer service. I just finished my kitchen remodel and learned so much. Regarding buying appliances: don't just look for the store with the cheapest prices (they're basically all about the same anyway). You should think about: how will the store respond when you have a problem. I'm a self-confessed pain in the neck type of customer because I'm very indecisive and picky. I also had some snafus (all my fault--like ordering the wrong size hood and changing my mind about the custom oven I bought). Throughout all of this, Smiley was unfailingly kind and professional. He provided honest advice on the products and when things went sideways for me, he went out of his way to fix the problem and make sure I was happy and satisfied. I can't say enough great things about Eastbank Appliances and especially Smiley. Smiley is incredibly knowledgeable, honest, helpful and really understands what customer service means. Believe me: if you are buying appliances GO HERE AND ASK FOR SMILEY.

I had an unusual situation to fit a new washer and dryer into. Small, cramped space to fit it in. I…read morehad looked at other places and the customer service person at Basco was the only one that took the time to advise what would work. Delivery was right on time and the price was comparable to the big box stores. Thank you!

The LO location has salespeople that tell you what you want to hear until they have your money then…read morecommunication stops. Seems to be a common situation with one sales guy in particular. I have taken my remodeling clients elsewhere after 2 horrible sales situations with the same sales guy.

They came out the same day within 3 hiurs- diagnosed the refrigerator issue. Ordered parts and 3…read moredays later returned to fix the frig. They were pleasant, communicative and fair with pricing. We needed new gaskets for the doors and a new fan. Andrey spent about 4 hours on the entire repair process- price was less than $500. I would recommend them. Other companies I called, there was chat GPT answering the call. I got a real person who answered and when there were questions, they called me right back. I would recommend their services

Can you get in touch with the repairman you sent out? It's been over a week and we still don't have…read moreour refrigerator repaired.

We needed a freezer on a budget! We were greeted by three felllows all very nice , friendly and…read morewelcoming!! Yes we left with a freezer in our truck!!! And a new appliance store to do all our appliance shopping at! We are very pleased with our purchase. Peace. Be with you all Sherri

Don't buy here. We remodeled our kitchen and bought…read moredishwasher, microwave, refrigerator, and gas range, washer and dryer. Within two years all appliances had problems. Our dishwasher caught fire, the microwave stopped functioning, and the refrigerator is now malfunctioning. The dryer broke, the washer broke. On top of that, they are rude people, as you can already tell from other reviews. Do yourself a favor and stay far away from this place.

I put in a request for a door seal replacement on a front loading washer…read more Communication was fast and clear - they asked many clarifying questions so that they could confidently give me a quote. The work was done in a timely fashion, and the work was done correctly and with care. The technician was kind and knowledgeable, and I could not possibly be more pleased with this company. Highly highly recommend!

I had a very positive first experience with this company. They responded very quickly to my job…read morepost on Yelp for an oven repair project, and were very accommodating in providing a free estimate... most places charge you a flat fee just to provide an estimate. This was a refreshing start to a pleasant experience. The tech came out at the designated time, and was polite and efficient. They determined the likely issue and gave me an estimate shortly afterwards. It was a fair price and the details for the parts and labor were well detailed. The part took over a week to arrive via special order but the company kept me informed while we were waiting. As soon as the part arrived, we scheduled installation at a time that was convenient for me. On installation day, the tech called in advance to notify me of their anticipated arrival time. In trying to install the new part, it was determined that the issue was actually something related to the circuit board. Thankfully, the tech had a replacement version of the damaged part and installed it on the spot. I was then notified that the circuit board was much more expensive to replace but the tech honored the original estimate without any hesitation. I highly recommend this company for appliance repair service! You won't be dissatisfied given their fair prices, excellent communication and expert service. Thank you Fuse!

Great service! Highly recommend! Tech was professional and prompt. Will use in the future.read more

Arrived expediently. Diagnosed quickly and went to work on fixing the problem successfully within 2…read morehours. Roughly $300. still more cost effective than having to replace washer in an upstairs laundry room! Delivery & pickup of old washer alone would have been even more costly. Alex did a fine job. Thank you!