Regis and his team at Master Remodelers did two extensive projects for us. When I first contacted…read morethem, I was unprepared for their requirement of payment for a project proposal. Their comprehensive in-house design and build approach was unlike that of other contractors, and their cooperative communication was instrumental in developing and meeting our expectations. They made understanding us and our house equal priorities. They educated us about the condition of the house, brought in an engineer, and designed projects around improving and reinforcing the house. They found and corrected issues created by the house's original builder. They work well coordinating their work with other contractors. With one exception, there were no call-backs. A minor installation error discovered years later was cheerfully and promptly fixed as a warranty item, a reflection on their commitment to their clients. When it came time to sell the house, the quality of their work was a strong draw for the buyers. It drew a crowd. They exemplify how a great team can accomplish great results!

I just wanted to update my review to reflect the fact that I have been harassed by this company…read moreconstantly over the past two months for writing this review. They originally reached out to me asking to take it down. When I refused to do so because I believe that my review reflects my family's experience, the messages kept on coming. At first, she said I shouldn't leave a bad review because I have never dealt with a death in my family (not true & not sure how that is relevant). Then she accused me of writing my review to punish the company and for no other reason. My response was: "Let's be VERY clear here. I'm not "punishing your company". I'm leaving a review of our experience on a site that is meant to leave reviews of people's experiences with different companies. If all owners tried to bully patrons into only leaving good reviews on Yelp... well there would no longer be a Yelp. I'm leaving honest feedback on how it felt to deal with your company. I'm sorry that you don't agree with our assessment, but it's truly how it felt. I'm very glad that we parted ways when we did so that we could work with someone that was much more pleasant to deal with." And she responded back with: "And you reaffirmed ours that "you're not our customer." Because our customers have class." I just wanted everyone to know how this company operates behind the scenes...