Online banking is horrible. It has been down now for 4 days. No drive-up ATM. Very helpful friendly…read morestaff but if you're looking for a quick trip to the ATM this is not the one you have to go into stop and shop or a Cumberland farms store. Have not been able to access my account for 4 days now. JUST REDICKQULES!!!!

I AM CLOSING MY ACCOUNTS AS SOON AS THEY RELEASE MY MONEY!! THIS BRANCH STAFF IS UNHELPFUL AND…read moreUNINFORMED!! Over six months ago my dad put me as a secondary on his Citizens Bank checking account in case anything should happen to him and I needed to pay his bills I would have access to his funds. So, two weeks ago on 6/10/18 I went into the branch in the Stop & Shop in Sturbridge, Ma to set up new checking and savings accounts since I started a new job the week before. When signing up for the new accounts I noticed that my dad's account was in the negative. Worried that it was going to affect my banking, I questioned the employee signing me up if that was going to have any cause me any trouble. He assured me that it wouldn't have any affect on these new accounts. I then asked to be taken off the account, but he said I couldn't do that until the account was in the positive, but that it wouldn't affect my banking or my credit. Everything was fine until I went to do a mobile deposit of my check on 6/18/18. When the check was first accepted it said that I had $200 available right away and the rest of the $1300 check would be available the next day. I logged into the banking app. the next day, 6/19, it said that there was a hold on the whole check until 6/26, so they took back the $200 they had released the day before. Since 6/26 is over a week after I deposited the check I called the support line to find out what happened. They explained that the reason there was a hold on the check was because my employer's bank is not communicating with them and therefore they are unsure whether the bank will pay Citizens Bank for the check. I understood that, so I reached out to my HR who investigated the issue. The next day my HR said that the check had already cleared the bank and she had confirmation from their bank that the money was sent to Citizens Bank. So, once again I called the support line and this time they told me that the reason they couldn't release the check was because there were inconsistencies on the check, so they are holding the check for security reasons. I asked to speak a manager, so they could explain what the "inconsistencies" are. They said that I would need to call the branch where I set up my accounts and they would be able to explain exactly why they were withholding the check. So, I called the branch in Sturbridge and the woman on the phone said that they couldn't confirm that the money had been sent to them and that's why the check was on hold. She said that if I got the name and the number of my HR they might be able to figure out why they haven't received the money yet. I ask my HR for permission to give out her personal contact information, so they could discuss this issue. My HR had no problem with that. I called back the next day, 6/20 to give the branch the contact information and I got the same woman. I reminded her who I was and gave her the contact number, but she said she couldn't speak to someone from my company anymore. She needed to speak to a representative from my company's bank since this issue was a bank to bank issue. So, back I went to my HR Manager to get the contact information for a rep. from the bank. The next day, 6/21, my HR Manager had a name and number for me so once again I called the Sturbridge branch and I got the same woman I had been talking to for the last two days. This time when I gave her the contact information for a bank representative she said that she would have to call me back because she had to call the hold department of Citizens Bank to see what they could do about the hold. About 20 mins. later she called me back saying that the didn't need the contact for a bank rep. because there was nothing they could do about removing the hold and they still couldn't explain to me why they were holding the money. They were still claiming that they hadn't received the money from my employer's bank. Up until this point I had been upset about my entire check being held, but after running back and forth for these people to get information they had no intention of using I was pissed off. The next day when hearing that they wouldn't call the bank rep. and they still wouldn't release the money to me my HR Manager called to speak to the Sturbridge branch manager. They told her that I knew exactly why they were withholding the check from me and they insinuated that the reason they hadn't released the check to me was because I had a negative balance on my account. Friday afternoon I got pulled into the HR's office and she told me what they discovered. I have never been more humiliated by a company in my life. Not only did I ask Citizens Bank about my dad's overdrawn account when I first signed up for my own accounts, but not once during my multiple calls to the support line/the Sturbridge branch did they list the overdrawn account as the reason for the hold. Clearly Citizens Bank is disorganized and has horrible customer service.

I don't know why this bank gets negative reviews. Honestly, I have had great service. My daughter…read morehas Autism and they were helpful with setting up a joint account for her and myself. They answer all my questions kindly and respectfully. I find the staff considerate when I do have to deal with an issue and feel stressed out. The website is well done. It is easy to look at the accounts easily rather than having them buried under layers like Bank of America does on their site. Don't disregard this place so easily. I often use the Southbridge location. Maybe that affects things with different personnel. Trust me, they are worth doing business with. And it is comforting in this big world to go where Everyone knows your name and is always glad you came.

The "stars" name for this review summaries the services of this bank best - "Could've been better"…read more This basically summaries the outdated banking system that they offer, the limited services they offer on the online banking app they provide - but they are not shy into charging the new fees for the insufficient funds (days later - $32) for transactions they post (delayed). Not trustworthy at all in providing accurate and up to date services.

i hate your app i hate your website i hate the service that you provide i hate the online chat help…read morechat service, nobody helps me!! they tell me what i already know and nobody does anything to help me. if youre a bank you should have money to actually hire a professional scripter to update your website and have it not be so horrible to sign into i cant even access my money and i want to make purchases nobdody will help me edit: i could not be bothered to add punctuation (just like you are not bothered to have a nice, easy, accessible website) because i was raging because i cannot buy what i want to buy because every time i try to log in I GET TIMED OUT edit 2: why are we doing website maintenance at EIGHT P.M. I WANT TO BUY SOMETHING

Hometown Bank Coop was a great customer service bank... WAS!!! The Putnam and Woodstock branch is…read morethe least friendly bank I have ever been too. No one looks up from their desk, everyone wants to look too busy to help you. Multiple tellers doing drive up and one doing front in bank teller work. No one is friendly. I will now drive out of my way to go to Sturbridge where every teller looks up, says Hi asks how you are and goes out of their way to be helpful. Why when I go to one of the Northeast CT Branches does the manager have to come out of his office to get a teller to help me. Training is definitely needed there. Maybe they should all go spend time in the Sturbridge branch and see how a great bank is done.

As much as I hate to do it, I stopped here this morning to make my mortgage payment. This branch is…read morelocated at the corner of Main and Central Streets. Parking can be a hassle. there are a few spots on the street. There is a large lot in the rear of the building but then you either have to take an elevator to the branch or the the stairs. Being right in the center of town I find it easier to use the Sturbridge or Charlton branches which are both within a ten minute drive.

Almost 2 weeks ago I used the inside ATM. After the screen went blank for almost 5 minutes it…read moreflashed ERROR and no money dispensed, BUT the money was taken out of my account. I contacted my bank and Savers the next day and the manager told me they had been having many problems with their ATM machine. Almost 2 weeks later and my bank has still not received the information from them to get my money back. NEVER AGAIN.

It's new name should be "watch them take your $$$$$ bank with slick fees" I had put a check that…read moreI've gotten for 2 years in the ATM. They put a 2 day hold on it, which they never used to do. So I was humiliated when I couldn't pay for groceries. I tried several times to get money out of the ATM thinking it should clear in a day and it was off hours so I could not call them. As a customer of 14 years, I come and see the check must be on hold. I had bills to pay so I scheduled them tomorrow. Well they put my bills through and a PENALTY OF INSUFFICIENT FUNDS fee on all 6 transactions and then MIRACULOUS LY then my check clears in the next online entry. I live on a fixed income and 108. From being disabled and that's a week of food for me and never throw away that kind of me. So they reversed one of the six fees but big deal! ITS SO DISCOURAGING!

Rates and services on par with other regional banks of comparable size. Enjoy the community feel…read moreof a smaller local bank. Since 1850! This location has a friendly and efficient staff. Drive-up ATM only. Well designed parking lot. Support local banks and credit unions!

So I was on my way to meeting up with my home inspector, needed to get a cashier's check and…read moreconveniently placed down the street from where I bought is this bank. So I pop in and ask them to provide this cashier's check and was told that I needed to have an account with them. "Really?" Well, you have just helped too expedite my decision to EVER open an account with you! I likely would have done business with this bank but will NEVER on principle alone. So the fee for a cashier's check runs over $10 at many banks...I guess they were too busy... seeing how I was the only customer in the building...and to collect a $10 fee to print out a check in 5 minutes was asking too much? What a JOKE! So while I will be living right down the street for the next 30+ years in my new home, I certainly will never engage in any business with this bank!