TERRIBLE customer service experience!!!
I was in the store yesterday purchasing items for Halloween costumes for my husband and I. I located an associate before I made any purchases and asked what their return policy was. Cassie explained to me any "new" items that were Halloween related could not be returned due to the fact it was after the October 14 return policy date. All of the other items I had selected could be returned within 7 days, including a suit jacket I was purchasing for my husband and was unsure if it would fit or not since it did not have any tags on it. She told me that was fine and proceeded to help me locate a few other items I was looking for. When I got all the items home the suit jacket did not fit my husband and the shirt that I had purchased for myself was no longer needed, as I found a better one somewhere else.
I returned to the store today to make the returns and was told they only exchange items and was referred to a manager. The manager, Devon listened very annoyed like to what I was telling her had happened and looked at me and said, "it's exchange only so you need to buy something else, go pick out what you want to & come back and see me." I explained I don't need anything else and would like her to honor the return since Cassie had told me the day before everything could be returned. She said that is not what she told me, I was wrong without even asking Cassie what she had told me. Devon stormed off and said that was all she could do for me and to wait there. While she was gone I found Cassie and asked her if she recalled the conversation we had the day before. She listened and agreed and said, "yeah I told you that, why?" I explained what was happening and she seemed confused and said "I don't know" and looked away. After Devyn did not return for several minutes Cassie looked over and said she'll be right back.
When Devyn returned she exchanged the suit jacket, but did not give me the cash back on the shirt and told me this would never happen again and I was not told that I could return anything. When I asked her for her supervisor's name she told me "Kim". I asked to speak with her, she said she was too busy to talk with me and stormed off. A few minutes later a man named Steve came over to finish helping me. He listened to what was going on, reiterated their policy to me. I explained how RUDELY I have been treated, how long I have been waiting and how abrupt and poor of customer service skills Devon has. He said "OK" and returned the shirt. He then told me this was a one time deal, they do not do returns. I told him he doesn't have to worry about that I would never shop there again and I would make sure to give them a review and I took down everyone's name who had been involved in the situation.
Never once did anyone apologize for the confusion or that I'd been given misinformation. It's not about the dollars coming back, as I told Steve I would have just handed the stuff to another customer and let them have the exchange because I needed nothing else in that store and I would make sure not to ever shop there again.
Terrible service, terrible store, terrible stuff! My advice is stay far away! Before I left this review I went to a few other sites to review and read others reviews of Savers. This seems to be a common problem for this company, it is severely lacking in good customer service associates bottom to top! read more
